Grace Mwangi
Dammam
Summary
Dynamic and dedicated waitress with a proven track record at Loop Restaurant & Cafe, excelling in customer service and strong multitasking. Known for fostering teamwork and enhancing guest experiences through attentive service and menu expertise. Adept at handling payments and resolving customer complaints, ensuring satisfaction during peak hours.
Overview
5
5
years of professional experience
Work History
Waitress
• Loop Restaurant & Cafe
03.2024 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Welcoming and seating guests
- Taking guest orders and communicating them to the kitchen
- Memorizing the menu and offering recommendations
- Serving food and beverages
- Handling payments
- Addressing customer complaints.
- Cataloguing and classifying materials for easy retrieval by library users.
- Preparing and serving coffee and other beverages to customers.
- Taking orders and providing timely service.
- Educating customers on the drinks menu and making recommendations
Waitress
• Tamarind Tree Hotel
02.2020 - 11.2023
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Certificate In Hopitality Management - Hospitality
Nairobi Technical Institute
Nairobi Kenya 09.2019
High School Diploma - Junior High Education
Pangani High School
Nairobi, Kenya 11.2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Attention to detail
Timeline
Waitress
• Loop Restaurant & Cafe
03.2024 - Current
Waitress
• Tamarind Tree Hotel
02.2020 - 11.2023
Certificate In Hopitality Management - Hospitality
Nairobi Technical Institute
High School Diploma - Junior High Education
Pangani High School
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