Gurleen Kaur
Seaton
Summary
Motivated and client-focused support professional with hands-on experience across disability, aged care, homelessness support and community services. Skilled in client assessment, care planning, crisis support and coordinating services that help people improve safety, stability and wellbeing. Known for building trust quickly, communicating with empathy and working effectively with diverse individuals, including people with complex needs. Brings strong documentation skills, a practical understanding of person-centred practice and a commitment to helping clients achieve their goals. Ready to step into a case management role with a focus on quality support, accountability and positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Homelessness Case Worker
Baptist Care West Care
05.2025 - Current
- Provide case management support to clients experiencing homelessness, including assessments, safety planning, and goal setting.
- Help clients access emergency accommodation, community housing, financial support, and health services.
- Build positive and respectful relationships with clients from diverse backgrounds.
- Work closely with internal teams and external services to coordinate care.
- Maintain accurate case notes, reports, and risk assessments.
- Support clients to develop life skills, increase independence, and engage with the community.
- Respond to urgent needs, and follow organizational policies to keep clients safe.
- Advocate for clients, and help them navigate complex service systems.
- Proven ability to learn quickly and adapt to new situations.
Support Worker
Baptist Care West Care
05.2024 - 05.2025
- Provide practical support for clients using WestCare’s services, including meals, hygiene (showers and laundry), and emergency relief.
- Build rapport with people from diverse and challenging backgrounds, including those experiencing homelessness, domestic violence, or social exclusion.
- Connect clients with relevant services: health (GPs, nurses, dentists, eye care), legal aid, and community services.
- Support the overnight accommodation service during extreme weather (Code Red / Code Blue), offering a safe place to sleep, meals, and basic necessities.
- Help maintain a welcoming, safe, and respectful environment in the centre’s communal spaces.
- Monitor client well-being, identify risks, and report concerns to team leaders or management.
- Assist with administrative duties, such as recording attendance, client engagement, and service usage.
Intern Service Coordinator (Support Coordination)
Patty Health And Care
01.2025 - 03.2025
- Support NDIS participants to understand how their plan works, and how to use their funding effectively.
- Coordinate with family, friends, therapists, community services, and other providers to build a strong support network.
- Help participants access the NDIS portal and monitor how funds are allocated.
- Track and review progress on participant goals and outcomes. pattyhealthandcare.com.au.
- Organize and facilitate review meetings for support coordination, especially around plan renewals. pattyhealthandcare.com.au
- Advocate on behalf of participants to ensure they are getting the right supports and services.
- Maintain accurate case notes, documentation, and participant records.
- Stay up to date with NDIS policies, best practices, and organizational procedures.
- Foster independence by helping participants build their skills and confidence to eventually coordinate supports more independently (where appropriate). pattyhealthandcare.com.au.
- Work collaboratively with Patty Health & Care teams (e.g., in-home support, nursing, transport) to deliver a seamless service.
Personal Care Assistant
Estia Health
01.2022 - 04.2024
- Assist residents with personal hygiene: bathing, showering, grooming, and oral care.
- Support residents with mobility: help them move safely, walk, or use mobility aids.
- Help with meals: assist residents with eating and drinking, making sure they are comfortable and nourished.
- Provide emotional support and companionship: build genuine relationships, listen to residents, and contribute to a positive community environment.
- Monitor residents’ well-being: notice and report any changes to nursing or management staff.
- Maintain respectful care: ensure privacy and dignity in all interactions.
- Participate in daily activities: support resident engagement in social, cultural, and recreational activities.
- Complete the required documentation: accurately record the care provided, and any observations.
Case Management Intern
Baptist Care West Care
01.2024 - 03.2024
- Help assess and identify client needs through intake conversations and basic assessments.
- Assist in coordinating referrals to relevant services: health, housing, legal aid, community services, etc., Baptist Care SA.
- Observe and support more experienced caseworkers when working with clients.
- Contribute to safety planning and risk assessment under supervision.
- Help maintain case notes, documentation, and client records.
- Attend team meetings and case review sessions.
- Provide practical support during WestCare Centre operations (e.g., supporting clients during meal times, laundry, or showers).
- Engage clients in relationship-building and trust — having conversations, listening, and connecting with them to help.
- Support administrative tasks such as tracking client attendance, follow-ups, and data collection.
Console Operator
On The Run
12.2022 - 03.2024
- Operate the point-of-sale (POS) register: process sales, handle cash, and manage payments accurately.
- Serve customers efficiently, whether they’re buying fuel, food, coffee, or other store items.
- Work behind the counter during peak times: prepare food, make barista-style coffee, and assist with in-store promotions at Bowser Bean Cafe.
- Stock shelves, fridges, and freezers; unpack deliveries, and ensure products are presented neatly. Bowser Bean Cafe.
- Maintain store cleanliness: clean the forecourt, shop floor, bathrooms, and customer areas regularly. Bowser Bean Café.
- Monitor fuel safety on the forecourt: supervise fuel dispensing, watch for drive-offs, and ensure safe operations.
- Build rapport with customers, answer their questions, and promote store offerings and specials.
- Follow opening and closing procedures for the site, including cash reconciliation and secure till operations. Bowser Bean Cafe +1.
- Report any incidents, safety risks, or maintenance issues to the site manager.
Education
Bachelor of Human Services - Human Services
Equals International College
Adelaide 11-2025
Certificate III - Individual Support And Aged Care
Milton College
Adelaide, SA01-2022
Skills
- Client assessment and identifying needs
- Developing care plans and support plans
- Coordinating services with multiple providers
- Understanding of NDIS, aged care, homelessness, and community services
- Risk assessment and safety planning
- Crisis response and de-escalation
- Advocacy for client rights and access to services
- Progress monitoring and documentation
- Maintaining professional boundaries
- Working with diverse and vulnerable populations
- Teamwork and collaboration
Certification
• First Aid & CPR Certification
• NDIS Worker Screening Check
• Working with Children's Check (WWCC)
• Manual Handling Training
• Medication Administration Training (Face-to-Face)
• NDIS Worker Orientation Module
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Homelessness Case Worker
Baptist Care West Care
05.2025 - Current
Intern Service Coordinator (Support Coordination)
Patty Health And Care
01.2025 - 03.2025
Support Worker
Baptist Care West Care
05.2024 - 05.2025
Case Management Intern
Baptist Care West Care
01.2024 - 03.2024
Console Operator
On The Run
12.2022 - 03.2024
Personal Care Assistant
Estia Health
01.2022 - 04.2024
Bachelor of Human Services - Human Services
Equals International College
Certificate III - Individual Support And Aged Care
Milton College