Micros Symphony
GWEN MISAJON
Riyadh,Saudi Arabia
Summary
A professional hotelier with 6 years of experience in the Hospitality Industry in Food and Beverage and Administrative Role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Motivated professional with extensive experience in customer service and administrative tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Administrative Assistant
The St. Regis Riyadh
04.2023 - Current
- Assist F&B Director in carrying out restaurant marketing, advertising and promotional activities and campaigns
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner
- Assist in coordinating the screening of all applicants for employment
- Assist with payroll management, leave applications, all data concerning in F&B department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted managers in compiling and organising materials for meetings.
- Created email notifications, invitations and agendas for meetings, events and appointments.
Outlet Supervisor
Grand Hyatt Hotel Kuwait
Kuwait, Kuwait
01.2022 - 04.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
Hostess/Server
Four Seasons Hotels And Resorts
Kuwait, Kuwait
01.2019 - 01.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Food and Beverage Associate
TWG Tea Salon & Boutique
Mandaluyong, Philippines
07.2017 - 05.2018
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Processed payments and provided receipts to establish proof of transaction.
- Greeted and seated guests to provide friendly and welcoming experience.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Utilized POS system to receive and process food and beverage orders.
Intern
Sofitel Philippine Plaza Hotel
Manila, Philippines
03.2015 - 05.2015
- Prepared hot coffee and tea according to customer requests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted cashiers with processing customer payments and documenting orders.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - International Hospitality Management
Lyceum of The Philippines University
PhilippinesArts
Batasan Hills National High School
PhilippinesSkills
- Client Service
- Knowledgeable in [Micros POS]
- Complaint resolution
- Cash Handling
- Safety processes and procedures
- Staff education and training
- Multitasking Abilities
- Office administration
- Records management
- Executive presentations
- Meeting arrangements
- Expense reporting
- Presentation design
- Administrative support
- Employee training and development
- Sensitive material handling
- Recruitment
- Payroll administration
Accomplishments
- Supervised team of 10 staff members.
Software
Oasys Payroll System
Bayan Payroll System
Birchstreet- purchasing system
Microsoft Office
Certification
Certified Departmental Trainer at Grand Hyatt Hotel
Micros Symphony Champion, Grand Hyatt Hotel
Languages
English
Fluent
References
Upon request
Timeline
Administrative Assistant
The St. Regis Riyadh
04.2023 - Current
Outlet Supervisor
Grand Hyatt Hotel Kuwait
01.2022 - 04.2023
Hostess/Server
Four Seasons Hotels And Resorts
01.2019 - 01.2022
Food and Beverage Associate
TWG Tea Salon & Boutique
07.2017 - 05.2018
Intern
Sofitel Philippine Plaza Hotel
03.2015 - 05.2015
Bachelor of Science - International Hospitality Management
Lyceum of The Philippines University
Arts
Batasan Hills National High School
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