Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Habib Hawsawi

Riyadh

Summary

Dedicated and goal-oriented professional with extensive technical skills with 4 years of experience in resolving IT-related issues and eager to apply systems management experience towards supporting a reputable company’s goals within the tech industry, seeking an opportunity to work and grow as a computer engineer.

Overview

4
4
years of professional experience
1
1
Certification

Work History

MSSP Managed Security Service Provider Engineer

SITE Company
03.2023 - Current
  • Work on Active Directory (AD) to manage groups and user accounts
  • Work as a checkMK administrator
  • Work as JIRA administrator is responsible for creating and organizing new projects on the JIRA platform, as well as configuring the layout, design, workflow, and dashboard
  • Work as a coordinator of projects
  • Monitor the traffic data and domains network
  • Provide weekly and monthly reports
  • Assist and solve end-user issues
  • Support other departments to solve issues and achieve requests.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

IT Support Engineer

NourNet Company
01.2022 - 03.2023
  • Monitor customer links and open tickets
  • Monitor and respond quickly to incoming requests related to IT issues
  • Maintain computer systems and act as support if any system goes down
  • Open tickets on the service desk system and assign them to the responsible team
  • Work on domain customers by accepting or rejecting, according to the explanations
  • Monitor server alerts and take action toward it
  • Answering emails that our department received
  • Managed Services and Cloud
  • Work on Active Directory (AD) to create new users and manage them
  • Manage the data center.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.

IT Technical Support (COOP Training)

Savola Food Company
09.2020 - 12.2020
  • Provide technical support to end-users, ex
  • Microsoft office
  • Install and configure new access points
  • Troubleshoot network connectivity issues
  • Repair hardware, ex
  • PCs, laptops, and printers
  • Windows installation and upgrading
  • Collaborate with specialized engineers to solve the most complex problems
  • Giving new employees access to the company's systems and providing them with the necessary passwords.

Education

Bachelor's degree - Computer Engineering

Yanbu University College (YUC)
Yanbu, Saudi Arabia
12.2020

Skills

  • Windows OS
  • Hardware Devices Troubleshooting
  • Systems Management
  • Team Collaboration
  • Customer Service
  • Communication
  • Technical Documentation
  • Problem solving

Certification

  • ITIL 4 Foundation. 07/2024 - 07/2027
  • Cisco Certified Network Associate (CCNA), 02/01/24, 02/01/27
  • Technical Support CompTIA A+ 07/01/21,
  • IT Technician training, 05/01/21,

Languages

English
Arabic

Timeline

MSSP Managed Security Service Provider Engineer

SITE Company
03.2023 - Current

IT Support Engineer

NourNet Company
01.2022 - 03.2023

IT Technical Support (COOP Training)

Savola Food Company
09.2020 - 12.2020

Bachelor's degree - Computer Engineering

Yanbu University College (YUC)

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Habib Hawsawi