Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Habiba Hazem

Sidi Gaber, Alexandria,Egypt

Summary

Dedicated customer service professional with a proven track record in managing incoming calls and resolving issues efficiently. Demonstrates exceptional patience and tolerance, coupled with advanced typing speed and data entry proficiency. Skilled in telephonic etiquette and multilingual communication, ensuring seamless interaction with diverse clientele. Adept at working with KPIs and maintaining calm under pressure, showcasing strong time management mastery. Committed to delivering outstanding customer service while continuously enhancing skills within the Microsoft Office Suite.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Reservation agent

Eastern Almontazah Hotel
Alexandria, Egypt
03.2024 - 05.2024
  • Streamlined the process of check-in and check-out for guests' convenience.
  • Supported front desk operations when needed; ensured smooth workflow.
  • Responded promptly to customer queries, ensuring satisfied clientele.
  • Worked closely with sales team to maximise room occupancy.
  • Built strong relationships with customers through excellent communication skills.
  • Assisted in handling group reservations effectively, resulting in smooth operations.
  • Resolved complaints swiftly, maintaining high level of customer satisfaction.
  • Coordinated with other departments for seamless client servicing.

Call center agent

Octopus Outsourcing Company
Alexandria, Egypt
06.2022 - 10.2022
  • Built long-term client relationships through exceptional customer service skills.
  • Resolved conflicts in a respectful manner, promoting a positive image of the company.
  • Streamlined communication with customers to understand needs better.
  • Performed data entry tasks to keep records up-to-date and organised.
  • Provided technical support for customer issues, demonstrating problem-solving skills.
  • Handled customer queries focused on first-call resolution.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Managed and escalated complaints effectively, resulting in positive customer outcomes.

Education

Bachelor's degree - Hotel and Hospitality

Faculty of tourism and hotel, Alexandria University
Alexandria, Egypt
09.2019 - 10.2024

Diploma - Human Resources

Success Acadamy
Alexandria, Egypt
/2024 - /2024

Course - Digital Marketing

Iromie Elite
Alexandria, Egypt
11.2024 - 12.2024

Diploma - Advanced Digital Marketing

Iromie Elite
Alexandria, Egypt
12.2024 - 12.2024

Course - ICDL

Success Acadamy
Alexandria, Egypt
/2024 - /2024

Skills

  • Patience and tolerance
  • Time management mastery
  • Telephonic etiquette
  • Data entry proficiency
  • Resolving issues
  • Project Planning
  • Advanced typing speed
  • Microsoft Office Suite
  • Customer Service
  • Calm under pressure
  • Working with KPIs
  • Incoming call management
  • Follow-Up coordination
  • Multitasking

Languages

English
Upper intermediate (B2)

Affiliations

  • Language Learning
  • Graphic design
  • Planning Events
  • Camping

Timeline

Diploma - Advanced Digital Marketing

Iromie Elite
12.2024 - 12.2024

Course - Digital Marketing

Iromie Elite
11.2024 - 12.2024

Reservation agent

Eastern Almontazah Hotel
03.2024 - 05.2024

Call center agent

Octopus Outsourcing Company
06.2022 - 10.2022

Bachelor's degree - Hotel and Hospitality

Faculty of tourism and hotel, Alexandria University
09.2019 - 10.2024

Diploma - Human Resources

Success Acadamy
/2024 - /2024

Course - ICDL

Success Acadamy
/2024 - /2024

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Habiba Hazem