Hadeel Alarifi
Riyadh ,Saudi Arabia
Summary
Passionate, loyal and creative employee driven to increase brand awareness. seeking to not only enhance myself but also to participate in a success of a projects.
Overview
4
4
years of professional experience
Work history
Social media specialist
Karaz Linen
Riyadh
09.2023 - Current
- Maintaining social media platforms , Crafted and implemented monthly plans, content for social media posts to reach different targets.
- Implemented social listening strategies to gauge sentiment and gather customer feedback.
- Increased social media engagement with key demographics month over month.
- planning for the campaign to show the identity of a brand as well as brand awareness’s .
- Build a relationship with media, bloggers, UGC, and influencers to be present in all over the media.
- Brainstormed ideas with clients and stakeholders to maximize project potential, finally I was manly responsible for the CRM system
- Evaluated social media insights to improve reach during and after campaign delivery.
- Crafted compelling and shareable content to drive audience interaction and brand advocacy.
Customer service assistant
Karaz Linen
Riyadh
08.2023 - 09.2023
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- observe social media from a customer’s point of view to match custome expectations
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
IT support assistant
The Ministry of Interior
Riyadh
11.2022 - 02.2023
- Finding solution with upcoming problem in the system.
- Planning for new system that will connect more than two organisations to create a simpler services for users.
- Used Python, Java and other common programming languages to complete system programming tasks.
- Supported statistical modelling and programming to enhance data functionality.
- Assisted with planning, supervision and programming of ground investigation projects.
- Quality
- Explained technical concepts using clear and concise language.
- Offered IT support during key meetings and events.
- Developed and executed comprehensive project plans in alignment with organisational goals and objectives.
- Analysed project data and metrics to identify areas for improvement and optimise project outcomes.
- Handled large volumes of data to summarise key points and trends.
Quality control .
The General Authority for Statistics
Riyadh
06.2022 - 08.2022
- Ensure accuracy of data by keeping track of all citizens and non-citizens, companies and organisations entered data.
- Checking data and modified it to measure the all over population of Saudi Arabia and document the quick movement of plenty of industries.
- Implemented quality assurance processes for valid, reliable outcomes.
- Implemented quality assurance measures to maintain service excellence.
- Corrected missing stitches to achieve company quality assurance standards.
- Evaluated features to perform quality control measures.
Talent acquisition intern
Raffles design institute
Riyadh
01.2021 - 04.2021
- Write and distribute emails among employees, maintaining and managing multiple filing system and employee information
- Managing calendars and design brochures to be active in any important events.
- planing for meeting and write daily report to summarise everything that has been stated.
- Scheduled remote interviews, outlining process and expectations to list of candidates.
- Recommended possible improvements to recruitment process, helping to reduce applicant drop-off rate.
- Translated written documents accurately with linguistic precision.
- Adapted translation style based on intended audience to optimise message comprehension.
- Localized content for cultural relevance among target audiences.
Adminstrative assistant
Writing Centre at King Saud University
01.2020 - 12.2020
- Maintaining client database and filing system, booking appointments for current and new potential supervisor
- Arrange events that are related to the center and take inventory of supplies and restock as needed.
- Kept and maintained accurate filing system for preservation of office information.
- Provided printing, photocopying scanning support to colleagues.
- Received, sorted and distributed incoming mail.
- Established improved workflows to maximise communication and efficiency.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Received positive feedback from clients, attendees and colleagues for professionalism, dedication and attention to detail.
- Communicated with clients to understand their needs and expectations, and translated those requirements into successful events.
- Followed up with previous clients to verify satisfaction and seek out new event planning opportunities.
Education
Bachelor of Arts - English language and literature
King Saud University
Riyadh 01/2017 - 05/2021
Diploma - Programming
Princess Norah bint Abdulrahman
Riyadh 04/2021 - 06/2023
Skills
- Problem-solving
- Social media marketing
- Communication skills
- Multitasking and prioritisation
- Time management
- Social customer care
- B2B social media campaigning
- Customer relationship management
Additional Information
- SKILLS : ABOUT :
Languages
English
Upper intermediate
Arabic
Native
Timeline
Social media specialist
Karaz Linen
09.2023 - Current
Customer service assistant
Karaz Linen
08.2023 - 09.2023
IT support assistant
The Ministry of Interior
11.2022 - 02.2023
Quality control .
The General Authority for Statistics
06.2022 - 08.2022
Talent acquisition intern
Raffles design institute
01.2021 - 04.2021
Adminstrative assistant
Writing Centre at King Saud University
01.2020 - 12.2020
Bachelor of Arts - English language and literature
King Saud University
01/2017 - 05/2021
Diploma - Programming
Princess Norah bint Abdulrahman
04/2021 - 06/2023
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