Hadeel Ali
Jeddah,sudia arabia
Summary
Experienced professional with a strong foundation in BSP knowledge and travel agency operations, adept at utilising computer reservations systems and global distribution systems to optimise efficiency. Demonstrates exceptional multitasking proficiency and the ability to work under pressure, ensuring meticulous attention to detail in all tasks. Proven leadership skills complemented by a commitment to teamwork, with a focus on monitoring and evaluation to drive continuous improvement. Career aspirations include leveraging expertise in computer skills and industry knowledge to enhance operational processes within the travel sector.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Ticketing and reservation officer
Tiger Land Travel and Tourism
Khartoum, Sudan
11.2017 - 09.2025
- Enhanced customer experience through exemplary service standards.
- Updated computer systems with client reservations promptly.
- Resolved conflicts by implementing effective problem-solving strategies.
- Kept track of seat availability, updated the system accordingly.
- Worked proactively during peak seasons, maintaining calm under pressure.
- Streamlined processes for enhanced customer satisfaction.
- Managed ticketing and reservation duties, ensuring smooth operations.
- Fostered positive relationships with clientele by providing personalised service.
- Familiarised passengers about baggage rules, reducing instances of excess luggage.
- Assisted customers with flight schedules, provided accurate information.
- Customer-oriented approach increased sales by15%.
- Managed [over 50] client calls daily.
Quality Control Chemist and Production
WafrapharmaLaboratories
Khartoum, Sudan
02.2016 - 08.2016
- Regularly updated inventory of chemicals used for testing purposes, maintained optimal stock levels at all times.
- Ensured product quality by conducting thorough chemical analyses.
- Mitigated potential hazards by enforcing strict safety measures within the laboratory environment.
- Collaborated with research teams for development of novel chemical compounds.
Education
Bachelor of Science - Chemistry
Khatroum University
Khartoum/Sudan 03.2010 - 10.2015
Skills
- BSP knowledge
- Multitasking proficiency
- Travel agency operations
- Computer reservations systems
- Global distribution systems
- Computer Skills
- Ability to work under pressure
- Attention to details
- Team work
- Leadership
- Monitoring and evaluation
Certification
Training Certificate
Ministry of Oil and Gas
2017
Training Certificate
Wafrapharma Laboratories
2017
Conference Certificate
Industries
2018
Foundations in Digital Marketing
Sudan Digital
2020
Training Course
Amadeus
2018
Languages
Arabic
Native
English
Advanced (C1)
Timeline
Ticketing and reservation officer
Tiger Land Travel and Tourism
11.2017 - 09.2025
Quality Control Chemist and Production
WafrapharmaLaboratories
02.2016 - 08.2016
Bachelor of Science - Chemistry
Khatroum University
03.2010 - 10.2015