Hadeel AlMurir

• Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
• Kept executives informed of upcoming commitments and responsibilities.
• Facilitated smooth communication between CEO and members of staff.
• Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
• Attended meetings on behalf of executives, taking notes and recording minutes.
• Made travel arrangements and booked accommodation for executives and traveled according to business needs.
• Assigned work to appropriate members of staff on behalf of CEO.
• Filed and created corporate records, documents and reports.

• Coordination between departments (internal and external communications).
• Dealing with requests and administrative inquiries from senior managers.
• Follow up the work and tasks assigned and submit the necessary reports to the CEO.
• Schedule appointments and update the calendar.
• Preparing meeting agendas and writing down notes during meetings.
• Registering the decisions issued by him and circulating what needs to be circulated from the decisions resulting from the meetings.

• Dealing with all customer communication tools (Phone Calls –Chat –Web).
• Preparing and implementing the annual plan for the customer service department.
• Preparing and implementing the annual collection management plan.
• Preparing a statistical report for the departments of customer service and collection .
• Analysed statistics and KPIs to identify potential service improvements.

• Answering customers' daily calls and answering their inquiries.
• Receiving clients and working to solve the problems they confront.
• Arranging and coordinating client and related department meetings
• Arranging and coordinating meetings for important visitors and the company’s executive management.
• Communicate with defaulting clients based on the collection management strategic plan

Trained «With a Certificate of Distinction» - For 3 Months.