Hadeel Baalahmar
Dammam
Summary
Having worked in sales and operations for more than nine years, where the skills of resource management, department collaboration, and customer satisfaction are adapted. Somebody who is driven, has strong communication skills, works hard, and picks things up quickly. Looking for a senior position where to leverage these skills and expertise in sales, marketing, or project management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Delivery Coordinator
Baker Hughes
08.2021 - 08.2024
- Manage approximately five projects per month with the customer and collect the project needs to identify the required service.
- Resolve customer issues relating to delays and escalations in a timely manner.
- Collaborate with vendors and suppliers to negotiate contracts and ensure timely delivery of materials and resources.
- Established clear procedures for consistent approach.
- Oversee the career development of ten field engineers and make sure they are competent to carry out activities in a safe and efficient manner.
MWD Field Engineer
Baker Hughes
07.2017 - 08.2021
- Collect and analyze data from the drilling process.
- Monitor tool readings while drilling and logging and generate real-time logs of approximately 8 reports day/night as per client requirements and submit reports accordingly.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
Inside Sales Account Manager
British Telecom
11.2015 - 07.2017
- Prospect and qualify new leads to generate sales and meet/exceed revenue goals
- Manage existing client relationships, ensure satisfaction, and identify upselling/cross-selling opportunities
- Serve as primary point-of-contact, addressing customer inquiries, concerns, and requests and provide tailored solutions to meet the requirement.
- Manage to close year target of five millions Saudi Riyal.
Project Engineer
Arabian International Company
10.2014 - 11.2015
- Develop comprehensive project plans covering timelines, budgets, resources, and risks.
- Ensure quality standards and regulatory compliance
- Manage accurate documentation and communication with all stakeholders
- Identify and resolve technical problems that emerge during the project.
Education
Bachelor of Science - Electrical And Computer Engineering
Efat University
Jeddah06.2014
Skills
- Escalation management
- Conflict Resolution
- Teamwork skills
- Safety awareness
- Negotiation Skills
- Delivery Scheduling
Certification
- Business Communication Fundamentals.
- Real Estate Marketing.
- Real Estate Brokerage.
- Electronic Real Estate Marketing.
Languages
Arabic – Native
English – Fluent
Timeline
Service Delivery Coordinator
Baker Hughes
08.2021 - 08.2024
MWD Field Engineer
Baker Hughes
07.2017 - 08.2021
Inside Sales Account Manager
British Telecom
11.2015 - 07.2017
Project Engineer
Arabian International Company
10.2014 - 11.2015
Bachelor of Science - Electrical And Computer Engineering
Efat University
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