Hadeel Abdullah Alyahaya
Riyadh,Saudi Arabia
Summary
Results-driven professional with over 5 years of experience in the banking sector, specializing in customer relationship management (CRM), account management, and sales. Proven success as a Sales Specialist and Account Manager achieving sales growth, target achievement, and client satisfaction. Skilled at cross-selling, customer retention, and problem resolution. Holds a Bachelor’s in Computer Science, a Diploma in Cybersecurity, and Project Management training. Volunteered as an Operational Risk Specialist (IT Department), supporting risk management planning in resource-limited environments.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Customer Service Representative
Alblad Bank
, Saudi Arabia
2017.11 - 2022.09
- Maintained current knowledge for effective product promotion.
- Streamlined processes through efficient record keeping.
- Enhanced communication channels with regular updates on policies and promotions.
- Handled returns and exchanges to maintain high customer satisfaction levels.
- Participated in team meetings to share best practices for service improvement.
- Facilitated customer loyalty programmes to boost retention.
- Processed orders promptly, ensuring a positive shopping experience.
- Resolved conflicts by delivering timely solutions to customer disputes.
Education
Diploma of Higher Education - Diploma in Cybersecurity
Majmaah University |
Majmaah01.2022
Bachelor of Science - Computer and Information Sciences
University of Hafr Al Batin
Eastern Province 06.2016
Skills
Technical: Microsoft Office Data Analysis Sales Management Relationship Building Cybersecurity Basics
Soft: Communication Client Relationship Management (CRM) Problem-Solving Negotiation Time Management
Flexibility Team Collaboration
Core Competencies: Account Management Sales Specialist Customer Satisfaction Customer Retention Target
Achievement Cross-Selling & Up-Selling Risk Management Support Operational Excellence
Languages
English
Intermediate
B1
Certification
- Project Management Training (35 hours)
- Information Security and Protection | Bank Albilad
- Anti-Money Laundering and Counter-Terrorism Financing | Bank Albilad
- Business Continuity Management | Bank Albilad
- Fraud Control | Bank Albilad
- Credit Counselor Exam | Saudi Central Bank
- Social Media Content Management | Bank Albilad
Volunteer Experience
Operational Risk Specialist – IT Department | Jubail Charity Association
- Supported IT risk management planning with limited financial resources.
- Helped identify, assess, and mitigate potential risks to strengthen operational excellence.
Timeline
Customer Service Representative
Alblad Bank
2017.11 - 2022.09
Diploma of Higher Education - Diploma in Cybersecurity
Majmaah University |
Bachelor of Science - Computer and Information Sciences
University of Hafr Al Batin