Hadeer Mohamed El Wafaey
Riyadh,Saudi Arabia
Summary
Dedicated professional with a strong foundation in customer service, skilled in problem-solving and decision-making. Demonstrates excellent abilities in work schedule optimization and time management, ensuring efficient and smooth operations. Possesses strong communication skills that enable effective interaction with both clients and team members. Committed to leveraging these strengths to support organizational success and enhance customer satisfaction.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
Branch Coordinator
Banque Misr
Mansoura, Egypt
10.2023 - 05.2025
- Supported decision-making processes by analyzing multiple options and recommending effective solutions.
- Facilitated critical discussions to address challenges and drive timely resolutions.
Head of Treasury Department
Banque Misr
Mansoura, Egypt
08.2019 - 10.2023
- Improved efficiency and productivity by acquiring new skills.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Teller at Banque Misr
Banque Misr
Mansoura, Egypt
01.2015 - 08.2019
- Boosted client trust with accurate account record maintenance.
Customer service representative
Banque Misr
Mansoura, Egypt
01.2014 - 01.2015
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Branch Manager of Resala Dekernes Branch
Resala Charity Organization
Mansoura, Egypt
01.2010 - 01.2014
- Improved branch productivity by implementing efficient work schedules.
Education
Master of Business administration - Marketing
Arab academy for science, technology and maritime transport
Egypt 09.2017 - 08.2019
Bachelor of Commerce - Accounting
Faculty of commerce Mansoura university
Egypt 09.2006 - 06.2010
Skills
- Customer service
- Problem-solving
- Decision-making
- Work schedule optimisation
- Time management
- Communication skills
Courses
- Social media marketing diploma at imfnd
- Tot from General Syndicate of Trainers of Human Development
- Communication skills
- Leadership course at Resala Charity Organization
Languages
English
Upper intermediate
Arabic
Fluent
Affiliations
- Reading
- Volunteering and community engagement
- Traveling and cultural exploration
- Photography
Timeline
Branch Coordinator
Banque Misr
10.2023 - 05.2025
Head of Treasury Department
Banque Misr
08.2019 - 10.2023
Master of Business administration - Marketing
Arab academy for science, technology and maritime transport
09.2017 - 08.2019
Teller at Banque Misr
Banque Misr
01.2015 - 08.2019
Customer service representative
Banque Misr
01.2014 - 01.2015
Branch Manager of Resala Dekernes Branch
Resala Charity Organization
01.2010 - 01.2014
Bachelor of Commerce - Accounting
Faculty of commerce Mansoura university
09.2006 - 06.2010