Hadeer Mohamed Abdel Basset

Executed comprehensive end-to-end testing for mobile applications, APIs, and web platforms.

Designed and implemented test cases, preparing necessary test data for effective testing.

Introduced automation frameworks with Tricentis Tosca, enhancing test coverage and reducing manual effort.

Collaborated with development teams to troubleshoot issues, ensuring high-quality delivery.

• Developed and implemented quality assurance processes to enhance product reliability.
• Conducted thorough inspections and tests on products to ensure compliance with industry standards.
• Collaborated with cross-functional teams to identify and resolve quality issues effectively.
• Provided training and support to junior engineers on quality control practices and methodologies.

• Coordinated UKCCS Egypt team of 21 testing engineers, collaborating with India team.
• Achieved efficiency targets through strategic planning and resource allocation.
• Managed onboarding and transition services to enhance operational efficiency.
• Acted as primary contact for external escalations, ensuring timely resolutions.
• Conducted annual and semi-annual evaluations for full-time employees.
• Coached testing team to improve performance and develop skills.
• Reviewed service financials to control budgets and manage costs.

Projects:

1- SADAD (SADAD was established by the Saudi Arabian Monetary Agency. It became the national and centralized electronic bill presentment and payment service provider for the kingdom of Saudi Arabic).

2- Remedy (Handle SADAD Remedy CRM tickets).

• Leading and mentoring other team members
• Mentored junior testers on best practices for software testing and quality assurance.
• Developed comprehensive bug reports for effective resolution.
• Assured high-quality products by meticulously following test plans and procedures.
• Test Web services with SOAP UI
• Reviewed and analysed requirements to ensure thorough understanding of project objectives.
• Log issues in a clear and accurate way and follow up on them until closed.
• Handle production Issues and Add-hoc Activity.
• Developed and maintained detailed test cases and documentation to support testing processes.

Automation experience

• Participate in VF Customer service portal in Regression using Selenium WebDriver and SHAFT ENGING open-source framework.
  Participate in Shadowing Program for 6 Months:
• Apply POM in selenium WebDriver Project using Maven and testing.
• Using External Data source (Excel).
• Using SHAFT Engine open-source Framework.
• Using Allure Report
• Different Test Suite for regression
• Work on API REST Assure project and create many Scripts

• Conducted requirement analysis to define project specifications.
• Designed test cases for comprehensive coverage across systems.
• Prepared test data to facilitate accurate testing results.
• Executed functional, system, smoke, integration, and regression tests.
• Reported defects and tracked resolutions for timely fixes.
• Created closure and quality reports to summarise testing outcomes.
• Utilised HP Quality Center for efficient test management and defect tracking.
• Applied expertise in telecom systems including Siebel CRM and billing software.

• Collaborated with CQI team to enhance reporting tools and monitoring processes.
• Matched business requirements with design specifications to ensure compliance.
• Executed tests, evaluated outcomes, and documented deviations from expected results.
• Logged and reported project defects and issues for resolution tracking.
• Analysed user requirements to inform testing strategies.
• Designed test cases and reviewed test plans for comprehensive coverage.
• Conducted defect analysis to ensure high project quality.

Our customer LINKdotnetNET (Mobinil). They are one of four ‘class A’ Internet Service providers in Egypt. They offer access to the internet through DSL and Lased Lines technologies.

Projects: Tracer TM, linkDSL Portal, Ultimus engine workflow, TracerAPI, CMS

• Experience in Telecommunication Business.

• Find Defect during operations.

• The ability to handle issues and investigate in different environment and modules, enhance product.

• Discover the root cause of problems and Bug Tracking.

• Fix WFs using Ultimus engine.

• Provides guidance for problems and questions.

• Deal with customers and handle issues in tight time. Design to include improvements and requirements. Manufacture with improvements.

• Review new item and improvements.

• Think Finding Solutions to fix development issues

• Provide quality assurance for services within solution area. Work under pressure.

• Responsible on Product Releasing and Confirming its Stability and Reliability

• User Experience try to avoid issue that are reported from users in similar products and guide developers to avoid these

Project: Reporting System, Fleet Management System that Control Department of transportation.

Technologies & tools: VB.NET 3.5 , SQL SERVER 2008R2 ,ASP.NET ,Net Framework , Crystal Reports , Dev Express v12.2 , Ajax Toolkit , ADO.NET programming .

Tools: Visual studio 2008, Visual studio 2012, MS Sql server 2008, c#.