Hadi Alfuraiji
Riyadh,01
Summary
Driven Contract Specialist with a proven track record at Aldrees, enhancing supplier performance by ensuring compliance with contracts. Excelled in customer service at STC, significantly boosting customer satisfaction through expert issue resolution. Skilled in quality assurance and communication, adept at research and analysis, and committed to meticulous attention to detail.
Overview
19
19
years of professional experience
Work History
Contract Specialist
Aldrees
02.2013 - Current
- Follow up on tenants' commitment to agreed contracts and procedures.
- Inspect contracts and confirm whether tenants are complying with controls and policies.
- Manage any amendments or additions to the contract, and ensure that the necessary approvals are obtained.
- Archiving, keeping complete records of all contracts, and organizing them well
- Contribute to improving the performance of suppliers and contractors by following up the implementation of contracts.
Customer Service Officer
STC
08.2005 - 04.2011
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Bachelor of Advocacy And Media - Advocacy And Media
Imam Mohammed Bin Saud University
Riyadh12.2018
Skills
- Quality Assurance
- Research and analysis
- Contract proposals
- Attention Of Details
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Contract Specialist
Aldrees
02.2013 - Current
Customer Service Officer
STC
08.2005 - 04.2011
Bachelor of Advocacy And Media - Advocacy And Media
Imam Mohammed Bin Saud University
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