Hadi Almarzooq
Dammam
Summary
Proactive Customer Success Specialist with expertise in working at Software as a Service company delivering eco-system products and services to B2B and B2C. Trained in support software and de-escalation techniques.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Foodics
Khobar
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Developed and maintained courteous and effective working relationships.
- Provided primary customer support to internal and external customers.
Sales Executive
IHG
Khobar
12.2020 - 01.2022
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Assistant House Attendant
The Grand Resort
Warren, Ohio
05.2020 - 11.2020
- Conducted research, gathered information from multiple sources and presented results.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Science - Hospitality Administration And Management
Youngstown State University
Youngstown, Ohio, United States08.2020
Skills
- Complaint resolution
- Sales expertise
- Account management
- CRM
- POS systems expert
Certification
- E-Commerce in XD
- Fashion Design
- IHG Way of Sales
- Convention Management and Service
- Food Protection Manager Certification
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Customer Success Specialist
Foodics
02.2022 - Current
Sales Executive
IHG
12.2020 - 01.2022
Assistant House Attendant
The Grand Resort
05.2020 - 11.2020
Bachelor of Science - Hospitality Administration And Management
Youngstown State University
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