Summary
Overview
Work History
Education
Skills
Personal Information
Roles And Responsibilities
Certification
Timeline
Generic
Hafiz Mohammad Fahim Waseem

Hafiz Mohammad Fahim Waseem

IT Hep Desk Technician
Jeddah

Summary

Looking for the challenging post of an Electronic Engineer in a good company where I could utilize my skills and abilities in professional environment. I am highly dynamic and adaptable all sorts of environments. I am looking for is an organization that shares my enthusiasm and offers such opportunities.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

16
16
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Ensure Services (Redington)
08.2022 - Current
  • Repairing all Kind of Laptops, Computers, All in one (consumer and commercial)
  • Getting event logs if vendor require (Dell, HP, Lenovo, IBM)
  • Repairing All kinds of Servers, Enterprise servers, EMC, Power Edge (Dell, HP)
  • Repair and installation of HP Plotters
  • Installation and diagnoses of Huawei IdeaHub (Presale Demo, Installation and diagnosis's fault)
  • OSR (onsite Service Support) for premium customers

NATCOM (National Computer Systems Company)
02.2015 - 07.2022
  • Repairing different kinds of Intermec devices (CN50, CN51, CK71, CN70, CK3)
  • Repairing different kinds of Honeywell Mobil computers (EDA50, CT50, CT40, CT60, CK75, CN75)
  • Repairing different kinds of Honeywell / Intermec Printers (PR3, PB51, PC43, 6822, 6824, PM4i, PM43, PF4i, etc.)
  • Good experience of Customer Support

Mobile Technician

Abdul Kareem Technologies
10.2014 - 01.2015
  • Repairing different kinds of mobiles
  • Hands on practice on different mobiles
  • Good experience of selling goods

Medical Appliance Technician

Qurio International
09.2013 - 10.2014
  • Assembling Electronic kits from scratch
  • Sound knowledge of electronic spare parts
  • Good experience of finding electronic circuits problems

Computer Technician

Khurram Technologies
07.2011 - 08.2013
  • Assembling computers from scratch
  • Finding and removing bugs from computer software and hardware

Floor Manager

Ovex Technologies
03.2009 - 06.2011
  • Demonstration, presentation and training of new Recruits for call center
  • Maintaining rules and regulations
  • Proactive and Efficient Calling attitudes and techniques
  • How to Handle different people

Education

Diploma - Computer Technician

Institute of Modern Sciences

Skills

Electronic Engineering

Personal Information

  • Date of Birth: 04/11/87
  • Nationality: Pakistan
  • Marital Status: Married
  • Religion: Islam

Roles And Responsibilities

  • Provide service and customer support during field visits or dispatches.
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Document processes
  • Follow all company's filed procedures and protocols.
  • Cooperate with technical team and share information across the organization.
  • Comprehend customer requirements and make appropriate recommendations/briefings.
  • Build positive relationships with customers.
  • Repair faulty equipment units and damaged structures.
  • Plan and schedule repairs.
  • Conduct periodic quality checks on equipment and systems to ensure everything is up to standard.
  • Maintain the inventory records for equipment and supplies spare parts.
  • Arrange warranty spare parts from vendors.

Certification

HCSA-Presales-Intelligent Collaboration

Timeline

HCSA-Presales-IdeaHub(Distribution)

12-2024

HCSP-Presales-IdeaHub(Distribution)

06-2024

HCSA-Presales-Intelligent Collaboration

01-2024

Ensure Services (Redington)
08.2022 - Current

NATCOM (National Computer Systems Company)
02.2015 - 07.2022

Mobile Technician

Abdul Kareem Technologies
10.2014 - 01.2015

Medical Appliance Technician

Qurio International
09.2013 - 10.2014

Computer Technician

Khurram Technologies
07.2011 - 08.2013

Floor Manager

Ovex Technologies
03.2009 - 06.2011

Diploma - Computer Technician

Institute of Modern Sciences
Hafiz Mohammad Fahim WaseemIT Hep Desk Technician