Hagob Sarkissian
Jeddah
Summary
Experienced IT professional with a strong background in ERP administration, IT support, and systems integration. Proficient in managing Microsoft Dynamics 365 Business Central and LINGA POS systems for seamless integration across internal platforms. Proven track record of leading IT departments, delivering functional and technical support, and driving digital transformation initiatives. Skilled at resolving complex technical challenges, leading cross-functional teams, and implementing innovative solutions to optimize business operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head of ERP and Application Support
Abu-Jadayel Group
12.2023 - Current
- Managed Microsoft Dynamics 365 Business Central as the system administrator, ensuring efficient functionality, customization, and providing multi-department support
- Led Power BI reporting initiatives, developing customized dashboards to support decision-making across departments, providing real-time insights into key business metrics
- Integrated Microsoft Power Platform (Power Automate, Power Apps) to automate workflows, reduce manual tasks, and improving operational efficiency across various business units
- Administered the LINGA POS system's back office, maintaining seamless operations, overseeing updates, and managing system integrations with internal financial and inventory systems
- Spearheaded integration projects between Business Central, LINGA POS, and other internal applications, improving data consistency, process automation, and reporting capabilities
- Managed a team responsible for ERP and application support, ensuring system performance, uptime, and optimal business process alignment through proactive troubleshooting and solution implementation
- Drove continuous improvement initiatives, identifying areas for system enhancements and delivering training to ensure the adoption of new processes and systems
Microsoft Business Central Support
Status Company
08.2022 - 11.2023
- Provided expert-level technical and functional support for Microsoft Dynamics 365 Business Central
- Collaborated with department heads to ensure smooth system integration and data migrations, enhancing business workflows
Head of IT Support Department
CSS Petroleum Company
01.2022 - 07.2022
- Led the IT support team, providing guidance and overseeing day-to-day technical operations
- Implemented security measures and data integrity protocols, ensuring compliance with industry standards
IT Support Specialist
Rania Beauty Center
01.2020 - 12.2021
- Delivered comprehensive IT support, troubleshooting hardware and software issues, and maintaining network performance
Education
Bachelor of Arts - Management Information System
Notre Dame University
Louaize, Lebanon01.2023
Lebanese Baccalaureate II - Socioeconomics
Collège des Frères
Deddeh, Lebanon01.2019
Skills
- ERP Systems: Microsoft Dynamics 365 Business Central (Functional & Technical)
- LINGA POS Administration
- C/AL
- AL
- Systems Integration
- C
- HTML5
- CSS
- PHP
- JavaScript
- Oracle
- SQL
- Microsoft Entra ID Admin Center
- Azure
- SharePoint
- PowerBi
- Power platform (Power Apps and Power Automated)
- Data management and security
- Network configuration
- Project management
- Microsoft Office 365
- Professional Communication Skills
- Soft Skills
- Quick to adapt
- Strong leadership
- Team-building
- Strategic planning
- Skilled negotiator
- Problem-solving
- Influencing outcomes
Certification
- Google Digital Garage Certificate in Fundamentals of Digital Marketing, 10/01/22
- Business Central: The Ultimate Beginner's Guide, 10/01/23 (Udemy)
- Dynamics 365/Power Apps: Plugin Development, 12/01/23 (Udemy)
- Dynamics 365 Business Central and the Power Platform, 01/01/24
- Microsoft Dynamics 365 Supply Chain Management Functional Consultant Associate, 11/01/24
- Microsoft Dynamics 365 Finance and Operations Apps Developer, 03/01/25
Languages
Arabic
English
French
Armenian
Personal Information
Nationality: Lebanese (Transferable Iqama)
Timeline
Head of ERP and Application Support
Abu-Jadayel Group
12.2023 - Current
Microsoft Business Central Support
Status Company
08.2022 - 11.2023
Head of IT Support Department
CSS Petroleum Company
01.2022 - 07.2022
IT Support Specialist
Rania Beauty Center
01.2020 - 12.2021
Bachelor of Arts - Management Information System
Notre Dame University
Lebanese Baccalaureate II - Socioeconomics
Collège des Frères
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