HAGOP KAPLO

• Handling all staffing responsibilities, including hiring, training, scheduling, and terminating,

• Manage and oversee the entire restaurant operation,
• Ensuring guest satisfaction
• Assumes full responsibility for restaurant profit and loss by implementing various strategies and following cash control and security procedures
• Improving revenue.
• Work with management personnel to set targets and incentives to increase turnover and profitability of restaurant,
• plan and organize restaurant events,
• Ensures the maintenance, cleanliness, and sanitary conditions of the restaurant.
• Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings
• Accountable for maintaining inventory accuracy by ensuring that invoices, transfers, and waste are entered, and accurate nightly inventory counts are completed and verified.

• Ensuring company policies are followed.
• Training and developing new employees.
• Business plan to reach yearly sales target
• Increasing the sales up to 20 percent
• Organizing catering events
• Resolving customer issues to their overall satisfaction.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Motivating employees and ensuring a focus on the mission.
• Maintaining stores to standards, including stocking and cleaning..
• Strong attention to detail and ability to multitask.
• Confident, proactive and willing to take on challenges.
• Great listening skills and able to take direction from individuals in higher-level positions.

• Working with IT department and sales department in integrating aggregators into our systems.

• Ensuring company policies are followed.
• Training and developing new employees.

• Participate in task force to initiate HR E-services, financial system including POS and CRM.

• Resolving customer issues to their overall satisfaction.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Motivating employees and ensuring a focus on the mission.
• Maintaining stores to standards, including stocking and cleaning.
• Completing tasks assigned by the general manager accurately and efficiently.
• Strong attention to detail and ability to multitask.
• Confident, proactive and willing to take on challenges.
• Great listening skills and able to take direction from individuals in higher-level positions.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Led a team of 40 staff.

• Ordering Custom made cuban Cigars and others.
• Barista.
• Cook.
• Provides the guests about all the alcohol spirits.
• Provides the guests about cigars.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and Cigar service.
• Organized special events

• Close the shift on the POS terminal.
• Business travel to cuba.
• Provides the guests about the single malt bottels and all the types of spirits.
• Provides the guests about cigars.
• Barista.
• Retail.
• Prepare the sandwiches and the food platers.

• Close the shift on the POS terminal.
• Oversea the dining area, supervises food and beverage service.
• Provides feedback and coaching to the Team regularly.
• Handle guest complaints.
• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
• Assist in planning regular and special event Menu

• Close the shift on the POS terminal.
• Print closing report and drop the cash with the front office / accounts department.
• Creates a positive team atmosphere among Team Members.
• Treats all Team Members fairly, with respect.
• Handle guest complaints.
• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.

• Briefing for the staff

• Provides guests about cigars

• Managed fine dining experience to guarantee high levels of customer satisfaction.
• Maintained detailed knowledge of menus including specials, advising and recommending food and beverage items to guests.

• Effectively managed teams of employees, providing ongoing training and guidance to maximise potential.
• Motivated and lead team members to consistently exceed sales targets
• Briefed team members prior to each shift, sharing business updates and addressing queries and concerns to promote transparent working relationships in store.
• Manage inventory through stock control procedures, placing prompt refill orders to maximise sales opportunities.

• Greeted and seated guests on arrival in line with company standards and procedures.
• Served guests with understanding of current trends in F&B, wines and spirits.
• Managed fine dining experience for average of tables to guarantee high levels of customer satisfaction.
• Attended to customer needs and queries relating to allergies and special dietary requirements.
• Checked menus to verify current selection availability and cleanliness.
• Managed closing duties, including restocking items and reconciliation of cash drawer.
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

• Make sure to get the real smokey taste Dealing with the suppliers.
• Managed food usage by first in, first out rule to adhere to expiration dates.
• Plated completed foods paying special attention to overall presentation and necessary garnishes.
• Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.

• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.

• Provided friendly and courteous service to all guests.
• Warmly greeted guests within seconds of arrival to provide a welcoming atmosphere.
• Assisted guests with making menu choices in informative and helpful fashion.

• Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
• Maintained strict food safety compliance within the kitchen through
• Maintained and cleaned all kitchen appliances including grill, stove and oven.

• Kept a calm head in a fast-paced kitchen to deliver high quality dishes in a timely fashion.
• Consistently ensured excellent food quality standards for outstanding customer satisfaction.
• Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.