Overview
Work history
Education
Skills
Timeline
Generic
HAIDY Ibrahim

HAIDY Ibrahim

Khobar,Saudi Arabia

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

CRM Manager

Aramex Saudi Limited
Dammam, Eastern Province
01.2024 - Current
  • Ensured SLA achievement of CRM platform management requests in collaboration with cross-functional teams
  • Maintained healthy customer life cycle through timely lead assignment and account opening
  • Promoted CRM system adoption via training for commercial teams
  • Ensured continuity and integrity of customer data
  • Oversaw creation of non-financial CRM reports
  • Enhanced customer satisfaction through timely corrective actions
  • Collaborated cross-functionally to uphold CRM and data standards
  • Conducted market research to drive growth and improve processes
  • Tools used: Salesforce, Dash (for revenue tracking)

Relations and business development executive

Aramex Saudi Limited
Dammam, Eastern Province
01.2023 - 12.2023
  • Developed growth strategies focused on financial gain and customer satisfaction
  • Conducted market research and arranged meetings with prospective clients
  • Promoted services and addressed client objectives
  • Prepared sales contracts and ensured legal compliance
  • Maintained records of sales, revenue, and invoices
  • Provided after-sales support and built long-term client relationships

Export Sales In-Charge

Alshifa Medical Products Co.
Dammam, Eastern Province
01.2021 - 01.2023
  • Managed export sales activities and achieved targets
  • Prepared shipping documents and handled logistics
  • Applied for export permits and ensured smooth shipment release
  • Monitored competitor activities and negotiated pricing

CEO Office Manager & Guest Relations Officer

Saken Village
Jubail, Eastern Province
01.2019 - 01.2021
  • Prepared occupancy, financial, and F&B reports
  • Managed vendor registrations and corporate correspondence
  • Designed promotional materials and managed social media
  • Coordinated office staff and implemented policies

Homeroom Teacher

Somou Alresalah International School
Jubail
01.2017 - 01.2019
  • Managed classroom and student interactions
  • Developed innovative teaching strategies
  • Created multimedia-supported lessons and assessments
  • Contributed to school policies and teacher handbook

Editor, Translator, Academic Writer & Proofreader

Freelancer
Dammam
01.2015 - Current
  • Provided academic translation and research services
  • Edited and proofread various texts

Education

Bachelor of Arts - English Language

King Faisal University
Saudi Arabia
09.2012 - 07.2016

Skills

  • E-Commerce integration
  • Driving results
  • Business intelligence tools mastery
  • Customer satisfaction focus
  • Relationship Management
  • Pipeline Management
  • Strategic thinker
  • KPI tracking
  • Public speaking
  • Budget control acumen
  • Product knowledgeability
  • Target achievement
  • Product presentation

Timeline

CRM Manager

Aramex Saudi Limited
01.2024 - Current

Relations and business development executive

Aramex Saudi Limited
01.2023 - 12.2023

Export Sales In-Charge

Alshifa Medical Products Co.
01.2021 - 01.2023

CEO Office Manager & Guest Relations Officer

Saken Village
01.2019 - 01.2021

Homeroom Teacher

Somou Alresalah International School
01.2017 - 01.2019

Editor, Translator, Academic Writer & Proofreader

Freelancer
01.2015 - Current

Bachelor of Arts - English Language

King Faisal University
09.2012 - 07.2016

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HAIDY Ibrahim