HAIDY Ibrahim
Khobar,Saudi Arabia
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
CRM Manager
Aramex Saudi Limited
Dammam, Eastern Province
2024.01 - Current
- Ensured SLA achievement of CRM platform management requests in collaboration with cross-functional teams
- Maintained healthy customer life cycle through timely lead assignment and account opening
- Promoted CRM system adoption via training for commercial teams
- Ensured continuity and integrity of customer data
- Oversaw creation of non-financial CRM reports
- Enhanced customer satisfaction through timely corrective actions
- Collaborated cross-functionally to uphold CRM and data standards
- Conducted market research to drive growth and improve processes
- Tools used: Salesforce, Dash (for revenue tracking)
Relations and business development executive
Aramex Saudi Limited
Dammam, Eastern Province
2023.01 - 2023.12
- Developed growth strategies focused on financial gain and customer satisfaction
- Conducted market research and arranged meetings with prospective clients
- Promoted services and addressed client objectives
- Prepared sales contracts and ensured legal compliance
- Maintained records of sales, revenue, and invoices
- Provided after-sales support and built long-term client relationships
Export Sales In-Charge
Alshifa Medical Products Co.
Dammam, Eastern Province
2021.01 - 2023.01
- Managed export sales activities and achieved targets
- Prepared shipping documents and handled logistics
- Applied for export permits and ensured smooth shipment release
- Monitored competitor activities and negotiated pricing
CEO Office Manager & Guest Relations Officer
Saken Village
Jubail, Eastern Province
2019.01 - 2021.01
- Prepared occupancy, financial, and F&B reports
- Managed vendor registrations and corporate correspondence
- Designed promotional materials and managed social media
- Coordinated office staff and implemented policies
Homeroom Teacher
Somou Alresalah International School
Jubail
2017.01 - 2019.01
- Managed classroom and student interactions
- Developed innovative teaching strategies
- Created multimedia-supported lessons and assessments
- Contributed to school policies and teacher handbook
Editor, Translator, Academic Writer & Proofreader
Freelancer
Dammam
2015.01 - Current
- Provided academic translation and research services
- Edited and proofread various texts
Education
Bachelor of Arts - English Language
King Faisal University
Saudi Arabia 2012.09 - 2016.07
Skills
- E-Commerce integration
- Driving results
- Business intelligence tools mastery
- Customer satisfaction focus
- Relationship Management
- Pipeline Management
- Strategic thinker
- KPI tracking
- Public speaking
- Budget control acumen
- Product knowledgeability
- Target achievement
- Product presentation
Timeline
CRM Manager
Aramex Saudi Limited
2024.01 - Current
Relations and business development executive
Aramex Saudi Limited
2023.01 - 2023.12
Export Sales In-Charge
Alshifa Medical Products Co.
2021.01 - 2023.01
CEO Office Manager & Guest Relations Officer
Saken Village
2019.01 - 2021.01
Homeroom Teacher
Somou Alresalah International School
2017.01 - 2019.01
Editor, Translator, Academic Writer & Proofreader
Freelancer
2015.01 - Current
Bachelor of Arts - English Language
King Faisal University
2012.09 - 2016.07