Haifa Ahmad
Customer Service Director and Retail Experience
Riyadh
Summary
A goal obtains and flexible Customer Service Manager who can accept constructive feedback and then rectify any shortcomings, super energetic with passion for not just achieving but exceeding the targets. A highly motivated and hardworking professional with more than 13 years of experience in a call center environment lead from the front and understand the importance of the leadership building, accountability and generating a high amount of revenue for the company.
Overview
13
13
years of professional experience
Work History
Customer Service and Retail Experience Director
AJEX
2 2023 - Current
Head of Operation and Customer Service
IMile logistic Company
05.2022 - 02.2023
Associate Director of Operations
CCC by STC
05.2021 - 05.2022
National Contact Center Manager
Aramex
01.2013 - 05.2021
National Contact Center Team Leader
Aramex
05.2012 - 01.2013
Customer Service Executive
Aramex
10.2011 - 05.2012
Education
MBA - Business Administration
Longevity Business School
11.2021 - 2021.12
MBA - Professional Executive Management
Longevity Business School
11.2021 - 2021.12
Bachelor of English Literatuer - English Language And Literature
Girl College of Education
1999.04 - 2004.08
Skills
* Computer skills (Excel, Word, Outlook, Microsoft Office, PowerPoint )
*Team player, having ability to motivate and develop staff
Hard worker having ability to work under pressure ,confidence and good business senses
* Focused and self-motivated approach to work
* Customer service and support
* Customer Service and Communication Skills
* Staff Management
* Policy and procedure modification
* Workflow planning
* Excellent Communication
* Training and Development
* Organization and Time Management
Timeline
Head of Operation and Customer Service
IMile logistic Company
05.2022 - 02.2023
MBA - Business Administration
Longevity Business School
11.2021 - 2021.12
MBA - Professional Executive Management
Longevity Business School
11.2021 - 2021.12
Associate Director of Operations
CCC by STC
05.2021 - 05.2022
National Contact Center Manager
Aramex
01.2013 - 05.2021
National Contact Center Team Leader
Aramex
05.2012 - 01.2013
Customer Service Executive
Aramex
10.2011 - 05.2012
Customer Service and Retail Experience Director
AJEX
2 2023 - Current
Bachelor of English Literatuer - English Language And Literature
Girl College of Education
1999.04 - 2004.08
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