Haifa Ahmad
Customer Service Director and Retail Experience
Riyadh
Summary
A goal obtains and flexible Customer Service Manager who can accept constructive feedback and then rectify any shortcomings, super energetic with passion for not just achieving but exceeding the targets. A highly motivated and hardworking professional with more than 13 years of experience in a call center environment lead from the front and understand the importance of the leadership building, accountability and generating a high amount of revenue for the company.
Overview
13
13
years of professional experience
Work History
Customer Service and Retail Experience Director
AJEX
2 2023 - Current
Head of Operation and Customer Service
IMile logistic Company
2022.05 - 2023.02
Associate Director of Operations
CCC by STC
2021.05 - 2022.05
National Contact Center Manager
Aramex
2013.01 - 2021.05
National Contact Center Team Leader
Aramex
2012.05 - 2013.01
Customer Service Executive
Aramex
2011.10 - 2012.05
Education
MBA - Business Administration
Longevity Business School
2021.11 - 2021.12
MBA - Professional Executive Management
Longevity Business School
2021.11 - 2021.12
Bachelor of English Literatuer - English Language And Literature
Girl College of Education
1999.04 - 2004.08
Skills
* Computer skills (Excel, Word, Outlook, Microsoft Office, PowerPoint )
*Team player, having ability to motivate and develop staff
Hard worker having ability to work under pressure ,confidence and good business senses
* Focused and self-motivated approach to work
* Customer service and support
* Customer Service and Communication Skills
* Staff Management
* Policy and procedure modification
* Workflow planning
* Excellent Communication
* Training and Development
* Organization and Time Management
Timeline
Head of Operation and Customer Service
IMile logistic Company
2022.05 - 2023.02
MBA - Business Administration
Longevity Business School
2021.11 - 2021.12
MBA - Professional Executive Management
Longevity Business School
2021.11 - 2021.12
Associate Director of Operations
CCC by STC
2021.05 - 2022.05
National Contact Center Manager
Aramex
2013.01 - 2021.05
National Contact Center Team Leader
Aramex
2012.05 - 2013.01
Customer Service Executive
Aramex
2011.10 - 2012.05
Customer Service and Retail Experience Director
AJEX
2 2023 - Current
Bachelor of English Literatuer - English Language And Literature
Girl College of Education
1999.04 - 2004.08