Summary
Overview
Work history
Education
Skills
Course
Timeline
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Haifa Bin Najm

Riyadh ,Saudi Arabia

Summary

I am a human resources professional with experience in recruiting and managing talent and leveraging my expertise to maintain a high performing workforce and promote a positive work culture. I'm looking for a full-fledged role using my skills in talent acquisition, training, development and employee engagement to help drive the company's success.

Overview

6
6
years of professional experience
2024
2024
years of post-secondary education

Work history

Customer Experience Specialist

2P Perfect Presentation
Riyadh
12.2024 - Current
  • Identified potential issues with proactive monitoring of customer feedback.
  • Boosted customer satisfaction by addressing and resolving complaints professionally.
  • Recommended improvements in services from gathered customer insights.
  • Managed difficult customers calmly, maintaining the organization reputation.

Customer Service Specialist

2P Perfect Presentation
Riyadh
07.2023 - 11.2024
  • Working as a Customer Service Specialist for the Ministry of Health hotline (937).
  • Handled high-volume calls daily to provide exceptional customer support.

HR specialist

Special food company (Collaborative Training)
Riyadh
12.2022 - 06.2023
  • Arranging and conducting interviews and working on Personnel recruitment procedures
  • Work on the government website
  • Quittance, Files Archiving and Reporting.
  • Received and processed stock using the inventory management system.
  • Working on JISR HR and ZEN HR systems

Receptionist

King Abdullah University Hospital (volunteer)
Riyadh
09.2019 - 10.2019
  • Answered questions about the organization and provided callers with the address, directions, and other information.
  • Directing patients, making sure of their appointments, and coordinating with the doctor.
  • Arranging and booking patients' appointments.

Education

Bachelor of Business Administration - Human resource

Princess Nora Bint Abdulrahman University
Riyadh, Riyadh Region
01/2018 - 06.2023

Skills

  • Record management
  • Recruitment
  • Performance management
  • Microsoft Office
  • JISSR HR system
  • ZEN HR system

Course

  • Project Management
  • Customer Service
  • Data Analysis
  • The advantage of instant calculation of national labor in the developer's range program

Timeline

Customer Experience Specialist

2P Perfect Presentation
12.2024 - Current

Customer Service Specialist

2P Perfect Presentation
07.2023 - 11.2024

HR specialist

Special food company (Collaborative Training)
12.2022 - 06.2023

Receptionist

King Abdullah University Hospital (volunteer)
09.2019 - 10.2019

Bachelor of Business Administration - Human resource

Princess Nora Bint Abdulrahman University
01/2018 - 06.2023

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Haifa Bin Najm