Haila Alashour
Khobar,Eastern Province
Summary
- Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
- Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Coordinator
Abdulaziz Abdulrhman Alraqtan
Khobar, Eastern Province
02.2014 - Current
- Answered telephone enquiries, reducing customer wait time.
- Logged updates and closed tickets on orders.
- Helped Customer Service Executive and Customer Service Team
- Provided professional customer service, offering can-do attitude to all requests.
- Recorded reported warranty defects and contacted customers within 14 days, meeting SLA targets.
- Advised customers on shop offers, promotions and discounts.
Patient Relations
Ram Dental clinic
Khobar, Eastern Province
11.2012 - 06.2013
- Analysed 10 complaint root causes to identify improvement areas.
- Held regular meetings with relationship manager and other officers to discuss trends and new ideas to resolve issues.
- Liaised between customers, staff and stakeholders to maintain constructive communications.
- Identified and implemented customer service and complaint handling advancements.
- Authorised 2 to 5 customer compensation with approval from management.
Medical Coordinator
Saad Specialist Hospital
Khobar, Eastern Province
03.2005 - 09.2009
- Improved resource availability through streamlined diagnostic services to accept patients.
- Implemented clear quality standards to maintain first-class patient provisions.
- Collaborated with external providers to meet patient care continuity needs.
- Managed daily service operations through strategic care planning for admission and transfer discharge patients.
Education
GCSEs - Literary Specialty 83%
The Fourth Secondary School in Al-Khobar
Khobar, Eastern Province 01.2002 - 03.2004
Skills
- Resolution management
- Chatbot implementation
- Technical support
- Exceptional customer service
Languages
Arabic
Proficient (C2)
English
Fluent
Timeline
Customer Service Coordinator
Abdulaziz Abdulrhman Alraqtan
02.2014 - Current
Patient Relations
Ram Dental clinic
11.2012 - 06.2013
Medical Coordinator
Saad Specialist Hospital
03.2005 - 09.2009
GCSEs - Literary Specialty 83%
The Fourth Secondary School in Al-Khobar
01.2002 - 03.2004
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