Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Additional Custom
Timeline
Generic
Haitham Almakki

Haitham Almakki

Jeddah,Saudi Arabia

Summary

Ambitious Commercial Operations Manager with more than 12 years of management experience in Airport industry. Applies strong analytical and critical thinking skills to solve complex commercial operational problems. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working in Commercial Operation with strong organizational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

21
21
years of professional experience
5
5
Certification

Work history

Commercial operations manager

Jeddah Airports Company
Jeddah, Saudi Arabia
01.2022 - Current
  • Established and communication daily priorities to guide team activities.
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Led and coached team leaders to meet performance targets and deliver operational excellence.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Monitored health and safety measures for guaranteed compliance.
  • Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
  • Led overall direction, coordination and evaluation of department functions.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Liaised with management to align daily operations with overarching priorities.
  • Analysed operations data to identify process gaps and successfully implement change.
  • Worked constructively with stakeholders to alien and insure Jedco strategy.
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Handled negotiations with outside vendors to meet the airport needs.
  • reviewing all new establishments vendor's design to led overall terminals design.

Head of Business Development and Advertising

King Abdulaziz International Airport ,Jeddah Airports Company
Jeddah, Saudi Arabia
10.2013 - 12.2021
  • Carried out dilemmas to ensure compliance with relevant GACA (General Authority of Civil Aviation) regulations.
  • Managed multiple partner relationships and internal projects simultaneously in fast-paced work environment.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Negotiated contracts, securing optimum conditions for business expansion.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Monitored multiple databases to keep track of all company inventory
  • Achieved maximum user engagement for campaigns through effective communication strategy
  • Aided development of investors through a meticulous approach to investors, and planned and executed product upgrade strategies to increase sales 30% yearly
  • Generated increase in revenue through distributed email marketing
  • Increasing web traffic, in addition to maximize revenue by strategic upselling customers items, increasing sales where possible
  • Improved company customer service rating by 30% yearly, and handled the day-to-day running of investors
  • Through ensuring high levels of productivity and investors progression
  • Increased production rate by using excellent time management and leadership skills throughout all tasks, performed immediate troubleshooting and repairs, diagnosing system faults with accuracy, and grew client base through continued levels of outstanding service such as their operating and services
  • Work closely with Operation's Development to maintain optimum levels of communication for the effective and efficient completion of investors
  • Used multilingual expertise to improve communication skills resulting in positive customer feedback, and increased production rate by using excellent time management and leadership skills throughout all tasks
  • Oversaw daily operations over 300 investors accounts with a combined annual budget of SAR 102 billions, and worked closely with Operation's Development to maintain optimum levels of communication for the effective and efficient completion of investors.
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
  • Oversaw planning and execution of targeted sales and marketing strategies.

Branch manager

SAMBA FINANCIAL GROUP
Jeddah, Saudi Arabia
06.2003 - 09.2013
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Resolved customer complaints quickly and professionally to maintain satisfaction.
  • Built and nurtured customer relationships to retain business and loyalty.
  • Set team performance goals and monitored progress to encourage attainment.
  • Conducted regular branch staff meetings to communicate goals and objectives.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Evaluated staff and customer feedback to improve branch operations.
  • Performed monthly and quarterly employee performance appraisals.
  • Directed day-to-day work of 4 employees and motivated teams to exceed objectives.
  • Identified new business leads and achieved high conversion rates to exceed growth targets.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skillset for organisation.
  • Motivated sales teams to deliver faultless service, uplifting account activity.
  • Monitored operations to assess and highlight results.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Established budgets based on historical, current and forecasted business data.
  • Worked with board of directors to establish objectives and decisively lead operations.
  • Created reports on deteriorating trends and fiscal year end losses.
  • Increased overall annual sales 5% by incorporating several quality process improvements within the branch.

Education

Master of Business Administration - Business Leadership

Johnson & Wales University

Bachelor of Business Administration - Marketing

Arab Academy for Science and Technology

Skills

  • Distinctive experience in exploiting opportunities, determining the use of resources, organizing business and operations, increasing the efficiency and quality of services, and enhancing production processes
  • Project Management
  • Marketing
  • Strategic planning
  • Analytical thinking
  • Demand Forecasting
  • Maximize Revenue
  • Familiarity with business development and processes that enhance organizational structure building
  • Proven record of success in increasing the company's revenues and profits by supporting marketing and sales departments and strategies, expanding the customer base and gaining large investor deals
  • The ability to develop private and government lease and investment contracts
  • Advanced leadership abilities
  • VIP Relationship building
  • Processes improvement
  • Scheduling
  • Proficient in providing advice to senior management about commercial operation and development processes and how to increase the quality of work and develop operations in the simplest and easiest ways and at the lowest cost and achieve the highest possible efficiency
  • Winning deals with a very large number of shipping companies (Saudi Arabia Cargo, DHL and FedEx, and many others
  • Great Communications
  • Relationship building
  • Problem-solving
  • Decision-making
  • Negotiation skills
  • Budget controlling
  • Business and commercial acumen
  • Microsoft office
  • Health and Safety Compliance
  • Leadership skills
  • Inventory control
  • Inventory management
  • Process Improvement
  • Operational support
  • Customer relationship building
  • Competitor analysis
  • Contract management
  • Outstanding customer service
  • Supply negotiation

Certification

  • Leadership Program Certification from Duplin Airports, Ireland.
  • Airport Non-Aeronautical Revenues training, Canada.
  • Essential Professional Characteristics Certification.
  • Contributing to a Team Environment Certification.
  • Business Writing Certification.
  • Leadership & Supervision Certification.
  • The Role of Leader Certification.
  • Supply Chain Logistics Basics Certification.
  • Coaching for Performance Certification.
  • Airport Non-Aeronautical Revenues training.


Accomplishments

  • Member of the Tourism Technical Team Committee at The Saudi Standards, Metrology and Quality Organization.
  • Certificate of thanks and appreciation for effective contribution to the activities and events of Ramadan and Eid al-Fitr for the year of 2019.
  • Certificate of thanks and appreciation from King AbdulAziz international Airport for the effective contribution to the operational plans of King Abdulaziz International Airport for Hajj season 1443 Hijri.
  • Certificate of thanks and appreciation from King AbdulAziz international Airport for the effective contribution to the operational plans of King Abdulaziz International Airport for Umra & Hajj seasons for the year of 1444 Hijri.
  • Certificate of thanks and appreciation from VP commercial at Jeddah Airports Company for the effective contribution to the operational plans of King Abdulaziz International Airport for the event of Eid al-Fitr for the year of 2023.
  • Participation in the committee for examining and analysing investment offers as Secretary at King Abdulaziz International Airport.
  • Participation in the evaluation committee of the private aviation lounge operator and the pilgrim's lounge.
  • Participation in the evaluation committee of the F&B location at King Abdulaziz international Airport.
  • Participation in a committee for examining investment offers in all Kingdom’s interior airports as a member of the committee by offering commercial competitions such as the rental of sites designated for restaurants, car rental, retail sale, luggage trolleys, car parking and passenger lounges.
  • Participation in the liquidation committee of one of the large companies investing in the airport.



Languages

Arabic
Fluent
English
Advanced

Personal Information

Title: Chief of Business Development and Advertising

Additional Custom

participating in many committees to success many activists such as:

1- the car hire project at King Abdulaziz International Airport, the income was approximately 500 million riyals within 5 years. 

2- Establishing cafes at King Abdulaziz Airport, and the revenues were approximately 250 million within five years. 

3- Operating a public taxi at King Abdulaziz International Airport, and the revenues were approximately 300 million within 6 years. 

4- Operating luggage trolleys at King Abdulaziz International Airport the expected revenue is 5 million riyals within five years. 

5- Establish and operate privet aviation as a third license, and the expected revenue is 40 million riyals during the five years at King Abdulaziz International Airport.

6- Establish and operate aircraft catering at King Abdulaziz International Airport, and the expected revenues of the project are 200 million riyals within ten years.

7- Various commercial projects in the 27 domestic airports in various cities of the Kingdom, such as car rental, restaurants and airport taxis, and the expected total income within five years is 100 million riyals. 

8-Reviewing concession contracts and reviewing its annual to improve its income, including (Saudi Airlines Catering Contract / Saudi Airlines Private Aviation Contract / Hajj and Umrah Complex Terminals Contract).

Timeline

Commercial operations manager

Jeddah Airports Company
01.2022 - Current

Head of Business Development and Advertising

King Abdulaziz International Airport ,Jeddah Airports Company
10.2013 - 12.2021

Branch manager

SAMBA FINANCIAL GROUP
06.2003 - 09.2013

Master of Business Administration - Business Leadership

Johnson & Wales University

Bachelor of Business Administration - Marketing

Arab Academy for Science and Technology

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Haitham Almakki