Haitham khalil
Summary
Dynamic Operations Manager with a proven talent for optimizing processes and enhancing team productivity. Drives operational excellence and delivers exceptional results. Excels in leading cross-functional teams, implementing strategic initiatives, and maximizing resource allocation. Dedication to fostering a culture of continuous improvement is unwavering, striving to achieve business objectives and exceed expectations.
Overview
2025
2025
years of professional experience
Work History
CUSTOM SECTION
Operations Manager
Toy Land
02.2023 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Develop business strategies to raise our customers' pool, expand store traffic and optimize showroom performance.
- Meet KPI targets and sales goals by training, motivating, mentoring and providing feedback .
- Manage Structure and Direct Operation Channels, including Sales, Supply Chain, Customer Service, and Warehouse .
- Provide frequent reports on the progress and metrics .
- To develop and grow a customer focused commercial operation, including new showrooms to maximize available assets, planning 2 to 3 years in advance.
- To expand operations by developing territories and opening new locations .
- To ensure the effective management of all showroom managers, retail staff and volunteers and to ensure adequate staffing levels throughout the business.
- Optimize team and resources to achieve the most efficient cost.
- To effectively recruit, induct, lead, manage, train and develop Showroom Managers and staff to agreed procedures and standards.
- To ensure awareness and account for competition, retail sector trends and current trading opportunities.
- To develop, implement, review and monitor the retail operating plan and budget.
- To seek, maintain, analyze and utilize management information including POS (point of sale) data to manage performance, seize opportunities and make informed management decisions, taking appropriate remedial action as required to reach and maintain budgeted sales and net income contributions and develop and drive the business.
- Report on buying trends and customer needs & propose innovative ideas to increase market share.
- To ensure that all showrooms are fully stocked by continuously monitoring stock levels, fast and slow moving items.
- To ensure high standards of goods where no damage or defective items are on the showroom floor, and all standard operating procedures are in action.
- Maintain all shrinkage control and make diligent effort to minimize inventory discrepancies.
- To ensure all showrooms are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards.
- To ensure that all performance issues, and other issues within the showroom, are addressed in an appropriate and timely manner.
- To promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently.
- To uphold the reputation of “Toyland” by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers.
- To effectively communicate with all staff, cascading information as relevant. To represent the toy trading business and communicate externally as required.
- To evaluate and support staff so they have the opportunity to develop their skills in their role and to achieve growth in sales.
- To ensure high levels of customers satisfaction through excellent service.
- To grow sales profit, and to motivate staff to achieve this same goal.
- Actively promote ‘Toyland' in local communities.
- Perform under tight budget and timeline.
- To take responsibility for personal and professional development.
- Ensure compliance with all company policies and procedures.
- Ensure all showrooms are prepared for end of year inventory as per Toyland Policy
- Plan and prepare work schedules, vacations, leaves and keep records of Showroom managers & other employees' work schedules and attendance
- Recommend to management and implement approved policies, goals, objectives, and procedures for their showroom.
- Maintain current knowledge of products and pricing of all inventory and surrounding market.
- Keep in good order of and accurate records of stock, purchases, sales, and requisitions.
- Ensure daily banking is reconciled and banked accurately.
- Coordinate delivery logistics with warehouse and head office- follow up with delivery information and payments and approvals.
- Design showroom to create solutions for higher impact sales and utilize current inventory following merchandizing manual.
- Examine and supervise that all merchandize follows merchandizing policy.
- Assign employees to specific duties and monitor performance.
- Ensure that excellent customer service is maintained and customer assistance and resolutions are actioned immediately.
- Attend trade fairs when required.
- Enforce and practice safety , health and security rules.
- Ensure showrooms are well kept, organized, clean and have a friendly atmosphere and are always open and closed according to schedule.
- Collect, maintain and review all showroom employee evaluations and take appropriate actions where required.
- Evaluate showroom performance, conduct appraisals, train and assist management where required to ensure highest standards.
- Undertake other duties as directed.
- To ensure Management appraisals are completed annually.
- Deal with all issues that arise from staff or customers (complaints, grievances etc.) when necessary.
- Address customer & employee escalations before they become an issue.
Area operation Manager
Toyland stores KSA
02.2021 - 02.2023
- Arabia, KSA
- Managed store performance against KPIs and SOPs ensuring alignment with company standards
- Supported stores in maximizing revenue and driving sales to meet monthly objectives
- Handled customer concerns and provided immediate solutions
- Led regular weekly sessions with store managers
- Coordinated item requests and liaised with purchasing for delivery times
- Ensured store managers conducted competitor price surveys promptly and coordinated with purchasing department
- Performed regular audit checks and assessed store management
- Reviewed store reports and sent findings to Head Office
- Resolved all maintenance issues across multiple stores
- Reviewed and authorized petty cash requests from store managers
- Maximize productivity in stores through effective controls costs within budgetary guidelines (overtime, stock and consumables) through efficient store operations
- Monitored P&L reports and strategized with managers for improved profitability
- Prepared and managed annual inventory procedures
- Created and distributed monthly staff schedule for store managers
- Conducted monthly employee performance reviews and evaluations
- Processed timesheet reviews and initiated warning letters for HR submission
- Investigated and resolved disciplinary issues in HR-related tasks
- Guaranteed HR and legal guidelines were followed
- Conducted interviews with new applicants and selected suitable candidates
- Trained store staff in product knowledge, store operational procedures, customer service, selling skills etc
- Maintained store standards and boosted sales
- Developed talent within the team by providing guidance, mentoring and coaching to promoted them
- Developed and maintained efficient communication channels with store staff and departments
- Updated and informed staff on relevant information to maintain standards
- Ensure promotions are implemented according to guidelines and seasonal promotional opportunities are identified and maximized
- Prepares reports on fast moving and best-selling stock items in preparation for buying sessions
- Ensures maintenance and regular review of store operational standards leading to standardization of systems
- Supervises the visual merchandising function to ensure that company policy follows
- Monitored inventory management systems within the area (stock availability, stock consolidation and transfer); initiates timely action on slow moving and non-moving products
- Ensures all the stores are in compliance with all employment and state laws, health and safety standards; maintains proper loss prevention standards as per company policies
- Ensures all the stores portray the businesses' image in all aspects of personal presentation and adheres to the company dress code as laid out by the policy
- Make sure the RTV and DRTV received by warehouse, and it became zero at store level
- Monitored customer feedback, implementing changes to improve service quality
- Oversaw compliance with health and safety regulations, minimizing risks and protecting employees
- Enhanced customer satisfaction through the implementation of effective complaint resolution strategies.
Store Manager
Al Raya markets KSA
01.2019 - 01.2021
- KSA
- Manage all sections managers and staff issue
- Deal with customers' issues and solve it immediately
- Make weekly meetings with Department managers
- Make weekly meetings with staff for discussing the performance month todate and which points we need to focus
- Make monthly meetings with all store staff for discussing the last monthperformance
- Make sure all fresh departments full and good merchandising at 8 A.M
- Deal with suppliers and determined which quantity will create forpromotions P.O and regular P.O
- Determined which items and quantity will transfer from central warehouse
- Implement store merchandising for increase sales and achieve target
- Weekly implement promotion area for increase promotions items sales
- Make plan to achieve the sales target and make sure the plan follows bysections managers and monitoring the sales daily
- Make plan to increase the margin and make sure the plan follows bysections managers
- Make plan to reduce the Damage to target and make sure the plan followsby sections managers
- Make sure the RTV and DRTV received by suppliers, and it became zero atstore level
- Deal with company departments to solve store issues and promotions issues
- Make the monthly schedule for staff and sections managers
- Make sure all price change is implementing at right time and there is noitem without price
- Make sure store received promotions P.O at right time and items implementat sales area
- Hire staff according to headcount
- Make sure the market survey for competitor done weekly and communicatewith buyers
- Make sure to implement daily price change at store
- Make sure monthly schedule for shelves cleaning are follows by departmentmanagers
- Make sure expiry check done daily according to schedule.
Store Manager
KSA
05.2013 - 12.2018
- Saudi Arabia, KSA
- Manage all department managers and staff issue
- Deal with customers' issues and solve it immediately
- Make weekly meetings with Department managers
- Make monthly meetings with all store staff for discussing the last monthperformance
- Make plan to achieve the sales target and services target
- And make sure the plan follows by department managers and monitoringthe sales daily
- Make weekly meetings with staff for discussing the performance month todate and which points we need to focus
- Hourly follow up for sales
- And explain to staff achieve percentage for sales and services
- Maintain the store merchandising according to company V
- M rules
- Make plan to increase the margin and make sure the plan follows bydepartment managers
- Make plan to reduce the Damage to target and make sure the plan followsby department managers
- Make sure the RTV and DRTV plan are done at right date which determinesby buyers' departments
- Deal with company departments to solve store issues
- Make sure about weekly promotion items implement for Gondola Head andpromotion area
- Make the monthly schedule for staff and department managers
- Make sure all price change is implementing at right time
- Make sure store received orders at right time and according to P.O date
- Hire staff according to headcount
- Make sure the market survey for competitor done weekly and communicatewith buyers
- Make sure to implement all store bulletins and inform the departmentmanagers and staff all details
- Make sure monthly schedule for shelves cleaning are follows by departmentmanagers
- Manage all department managers and staff issue
- Deal with customers' issues and solve it immediately
- Make weekly meetings with Department managers
- Make monthly meetings with all store staff for discussing the last monthperformance
- Make plan to achieve the sales target and services target
- And make sure the plan follows by department managers and monitoringthe sales daily
- Make weekly meetings with staff for discussing the performance month todate and which points we need to focus
- Hourly follow up for sales
- And explain to staff achieve percentage for sales and services
- Maintain the store merchandising according to company V
- M rules
- Make plan to increase the margin and make sure the plan follows bydepartment managers
- Make plan to reduce the Damage to target and make sure the plan followsby department managers
- Make sure the RTV and DRTV plan are done at right date which determinesby buyers' departments
- Deal with company departments to solve store issues
- Make sure about weekly promotion items implement for Gondola Head andpromotion area
- Make the monthly schedule for staff and department managers
- Make sure all price change is implementing at right time
- Make sure store received orders at right time and according to P.O date
- Hire staff according to headcount
- Make sure the market survey for competitor done weekly and communicatewith buyers
- Make sure to implement all store bulletins and inform the departmentmanagers and staff all details
- Make sure monthly schedule for shelves cleaning are follows by departmentmanagers.
Sore Manager
LC WAIKIKI Egypt
10.2012 - 05.2013
- Egypt, Egypt
- Manage all section managers and staff issue
- Manage all finance procedure at store like give cashier opining amount,make end of day to cashier, make end of day to all store sales, manage allstore expense Etc
- Make Daily meeting with section managers and store staff
- Make plan to achieve the sales target and make sure the plan follows bysection managers
- Make sure weekly promotion implement at store sections
- Make the monthly schedule for section manager and staff
- Make plan to merchandising the items according to V.M company policy
- Make order for fast moving items to make sure always we have enoughstocked with all available sizes
- Make sure the company regulations are following at store
- Make sure the market survey for competitor done weekly
- Hire the employees according to store head count
- Make sure monthly schedule for section cleaning are follows by sectionmanagers.
Store manager
Carrefour markets
06.2011 - 07.2012
- Egypt, Egypt
- Manage all department managers and staff issue
- Make weekly meeting with Department managers
- Make plan to achieve the sales target and make sure the plan follows bymanagers
- Make plan to reduce the waste to target and make sure the plan follows bymanagers
- Make plan to increase the margin to target and make sure the plan followsby managers
- Attend the monthly inventory for fresh food departments and to make surethe quantity entered correct and check the margin percentage
- Attend the inventory for FMCG departments and to make sure the quantityentered correct
- Make sure the monthly schedule for expire check exist and followed bymanagers
- Make plan to merchandising the items according to company policy
- Make sure promotion items orders delivered before promotion start
- Make plan for implement the promotion items
- Make sure the Hygiene rules are followed
- Make plan to department managers to deal with suppliers to make return forslow moving items
- Make plan to department managers to deal with suppliers to make internalpromotion and delivered free of cost items
- Make sure the orders are done at right time and according to seasons
- Make sure the market survey for competitor done monthly
- Make sure monthly schedule for shelves cleaning are follows by sectionmanagers
- Daily check the store warehouse merchandising, warehouse refrigeratorcondition, store display refrigerator and items merchandising at store asstandard and follows with department head if found any mistake.
Stock loss prevention Area Manager
01.2011 - 06.2011
- Khaier Zaman markets Egypt |
- Cairo, Egypt, Egypt
- Make the schedule of daily cycle count for stock loss prevention employeesat stores
- Make sure the daily cycle count result is delivered to store managers andmake sure they take the appropriate action
- Make weekly meeting with loss prevention employees
- Make investigation for stock shortage and determine what the reason forthat shortage
- Make plan to reduce the waste to target and make sure the plan follows bystore management team
- Make plan to increase the margin to target and make sure the plan followsby store management team
- Make schedule for quarter of year stock inventory
- Make schedule of cycle count for high value shortage item at quarterlyinventory and determine the reason for shortage
- Make weekly with area mangers for discus the shortage value and plans toreduce the value
- Make sure the monthly schedule for expire check exist and followed bystore management team
- Make plan for merchandising the high shrinkage item at secure place
- Check the item cost in case we found any mistake we communicated withbuyers' departments for corrects the value
- We demand from IT department create the need reports for investigating theshortage at cycle count
- Create new process if necessary for reduce the shortage and discuss with
- Area managers for follows it
- Make sure the stock loss prevention employees check the store warehousemerchandising, warehouse refrigerator condition, store display refrigeratorand items merchandising at store as standard and follows with storemanagement team if found any mistake.
Head
12.2009 - 12.2010
- FMCG dep
- Panda Hyper markets Saudi Arabia | Madina , Saudi
- Arabia, KSA
- Manage all section managers and staff issue
- Make weekly meeting with section managers
- Make plan to achieve the sales target and make sure the plan follows bymanagers
- Deal with suppliers to make return for slow moving items
- Make plan to increase the margin to target and make sure the plan followsby section managers
- Deal with suppliers to make internal promotion and delivered free of costitems
- Make plan to merchandising the items according to company policy
- Make plan for implement the promotion items at G
- Head and G.areas
- Make sure the orders are done at right time and according to seasons
- Make sure promotion items orders delivered before promotion start
- Make market survey for competitors
- Make sure monthly schedule for shelves cleaning are follows by sectionmanagers
- Make daily check for store warehouse merchandising as standard and followswith section manager for fixed the issue if found
Stock
12.2008 - 12.2009
- Loss prevention director Ragab sons markets Egypt | Cairo, Egypt
- Egypt
- Design the department levels
- Hiring the area specialist and sock loss prevention employees
- Make the schedule of daily cycle count for stock loss prevention employeesat stores and follows by area specialist
- Make sure the daily cycle count result is delivered to store managers andmake sure they take the appropriate action
- Make weekly meeting with loss prevention specialist
- Make monthly meeting with stock loss prevention employees
- Make investigation for stock shortage and determine what the reason forthat shortage
- Make plan to reduce the waste to target and make sure the plan follows bystore management team and Area managers
- Make plan to increase the margin to target and make sure the plan followsby store management team and Area managers
- Make schedule for quarter of year stock inventory
- Make schedule of cycle count for high value shortage item at quarterlyinventory and determine the reason for shortage
- Make weekly meeting with area mangers for discus the shortage value andmake plans to reduce the value
- Make sure the monthly schedule for expire check exist and followed bystore management team and Area managers
- Make plan for merchandising the high shrinkage item at secure place
- Check the item cost in case we found any mistake we communicated withbuyers' departments for corrects the values
- We demand from IT department create the need reports for investigate theshortage at cycle count
- Create new process if necessary for reduce the shortage and discuss with
- Area managers for followed it
- Make sure the stock loss prevention employees check the store warehousemerchandising, warehouse refrigerator condition, store display refrigeratorand items merchandising at store as standard and follows with storemanagement team if found any mistake.
Store Manager
Metro Markets Egypt
08.2004 - 12.2008
- Manage all section managers and staff issue
- Make weekly meeting with section managers
- Make plan to achieve the sales target and make sure the plan follows bysection managers
- Make plan to reduce the waste to target and make sure the plan follows bysection managers
- Make sure the monthly schedule for expire check exist and followed bysection managers
- Make sure merchandising the items according to company policy
- Make plan for implement the promotion items
- Make sure the orders are done at right time
- Make daily check for store warehouse merchandising, warehouserefrigerator condition, store display refrigerator and items merchandising atstore as standard and follows with section mangers if found any mistake forsolve it
- Make sure promotion items orders delivered before promotion start
- Make sure price change done immediately
- Make sure monthly schedule for shelves cleaning are follows by sectionmanagers.
Section Manager
Metro Markets Egypt
02.2001 - 08.2004
- Manage all section staff issue
- Achieve the sales target
- Make schedule for item expire check and follows with staff
- Reduce the waste to target
- Merchandising the item according to company policy
- Make order for promotion item for receiving it before promotion start
- Merchandising the promotion items at promotion area
- Deal with suppliers for item availability and internal promotion
- Make daily price change
- Make monthly schedule for shelves cleaning
Assistant Section Manager
Metro Markets Egypt
11.2000 - 02.2001
- Manage the section under supervising of section manager
- Manage section staff issue
- Make sure all items are available specially promotion items.
Order Taker
Metro Markets Egypt
02.2000 - 11.2000
- Adapted communication style to suit diverse customer needs, ensuringclarity and understanding in all interactions
- Streamlined order taking processes by suggesting and incorporatingtechnological enhancements
- Inform order picker to prepare the orders
- Make sure the order is delivered at the right time.
Cashier
Lotfy shops Egypt
12.1995 - 10.1999
- Maintained high productivity by efficiently processing cash, credit anddebit payments
- Helped customers with specific item requests by answering questions andoffering knowledgeable product advice
- Assessed customer needs through clear communication, anticipating andresponding appropriately to queries
- Maintained clean, tidy and organized checkout areas.
Salesman
Lotfy shops Egypt
01.1994 - 12.1995
- Actively listened to customer concerns and queries
- Created customer-friendly sales environment
- Handled customer objections with professionalism, consolidating consumertrust
- Communicated with customers to determine needs, providerecommendations and upsell services.
Education
Bachelor of Agriculture - Cairo
agriculture college
06.1993
Skills
- Problem-Solving
- Effective Communication Skills
- Time Management
- Adaptability
- Customer Service
- Sales Skills
- Building Collaborative Work Place
- Inventory Analysis and control
- Advanced Food Hygiene
- MS office 2021
Accomplishments
- Personal Quality - From Quest
- Effective Communication Basics - From Quest
- Effective Communication Skills - From Quest
- Customer Service B
- Tools - From Quest
- Building Collaborative Work Place - From Quest
- Tango - From Quest
- Inventory Analysis and control - From American Chamber of Commerce
- Advanced Food Hygiene Training Course from TUV NORD
- Advanced Food Hygiene Training from Baladia of Jeddah
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Operations Manager
Toy Land
02.2023 - Current
Area operation Manager
Toyland stores KSA
02.2021 - 02.2023
Store Manager
Al Raya markets KSA
01.2019 - 01.2021
Store Manager
KSA
05.2013 - 12.2018
Sore Manager
LC WAIKIKI Egypt
10.2012 - 05.2013
Store manager
Carrefour markets
06.2011 - 07.2012
Stock loss prevention Area Manager
01.2011 - 06.2011
Head
12.2009 - 12.2010
Stock
12.2008 - 12.2009
Store Manager
Metro Markets Egypt
08.2004 - 12.2008
Section Manager
Metro Markets Egypt
02.2001 - 08.2004
Assistant Section Manager
Metro Markets Egypt
11.2000 - 02.2001
Order Taker
Metro Markets Egypt
02.2000 - 11.2000
Cashier
Lotfy shops Egypt
12.1995 - 10.1999
Salesman
Lotfy shops Egypt
01.1994 - 12.1995
CUSTOM SECTION
Bachelor of Agriculture - Cairo
agriculture college
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