Haitham Mohamed
Sales specialist
Jeddah,Mecca Region
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Ambitious individual equipped with high-level business acumen and history of leadership. Works collaboratively with teams to achieve goals and improve performance. Thrives in fast-paced environments with strong time management and prioritization skills.
Overview
14
14
years of professional experience
Work History
Unit manager
Masdar AL Hayat for Food Co.
Jeddah , Mecca Region
03.2020 - 03.2023
- Evaluated project success using quality improvement tools, highlighting growth areas.
- Crafted tailored departmental plans based on data and insights compiled from annual projections and forecasts.
- Surpassed sales targets, using data analysis to identify and close critical sales gaps.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Set daily priorities and communicated targets, motivating teams to achieve them.
- Evaluated sales trends and identified growth areas to increase profits.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Championed adherence to operational best practices and company policies.
- Forecasted annual budgets and revenue, tracking actual progress using SAP and Microsoft Excel.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Created attractive product displays to enhance customer engagement and boost sales.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Oversaw integration of new recruits to forge cohesive, engaged and talented team achieving agreed targets.
- Maintained high professional standards by monitoring staff performance and conducting annual appraisals.
- Boosted employee motivation, guiding staff development and facilitating team building exercises.
- Developed empowering employee culture focused on equipping staff to independently meet customer needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Implemented actions from staff and customer feedback to improve service.
Area sales manager
Masdar AL Hayat for Food Co.
Riyadh, Riyadh
01.2016 - 02.2020
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Achieved exceptional client satisfaction feedback and ratings.
- Produced regular reports with in-depth detail of sales performance.
- Analysed sales to identify top-performing products.
Sales supervisor
Masdar AL Hayat for Food Co.
Riyadh, Riyadh
04.2009 - 12.2015
- Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Organised and coordinated sales team schedules, helping staff meet company and client expectations.
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
- Collected customer and market feedback and reported information to company leadership.
Education
High School Diploma - High School, Scientific Specialization
Al Olaya High School
Saudi Arabia - Al Riyadh2000
Skills
- Outstanding customer service
- Accurate money handling
- Energetic self-starter
- Face-to-face selling
- Confident communicator
- Superb time management
- Self-motivated
Languages
Arabic
Native
English
Upper intermediate
B2
Timeline
Unit manager
Masdar AL Hayat for Food Co.
03.2020 - 03.2023
Area sales manager
Masdar AL Hayat for Food Co.
01.2016 - 02.2020
Sales supervisor
Masdar AL Hayat for Food Co.
04.2009 - 12.2015
High School Diploma - High School, Scientific Specialization
Al Olaya High School
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