Hajar Al-Shalwi
Jeddah,Saudi Arabia
Summary
Dedicated and detail-oriented healthcare professional with expertise in patient services, HR coordination, and administrative support. Proven ability to enhance patient satisfaction, streamline processes, and contribute to organizational goals. Strong communication and problem-solving skills, with a focus on efficiency and professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Customer service specialist
Holistic Academy
Jeddah
03.2025 - Current
- Responding to customer inquiries, arnd esolving issues efficiently.
- Providing support and guidance about programs and services.
- Maintaining high customer satisfaction and professional comnunication
HR coordinator
Wahat Al-Shifa Medical Complex
Jeddah, saudi Aribia
11.2023 - 11.2024
- Managing payroll, benefits, and social insurance.
- Handling employee records, permits, and medical insurance.
- Ensuring compliance with Saudization policies.
Patient Services
Baitaltee
Jeddah, Saudi Arabia
06.2023 - 11.2023
- Scheduled appointments and managed patient records.
- Resolved inquiries efficiently, maintaining high patient satisfaction.
- Implemented service improvements and enhanced loyalty.
Volunteer
Ministry of National Guard Health Affairs
Jeddah, Saudi Arabia
08.2022 - 01.2023
- Case Management
- Patient Experience
- Health Information
- Medical Reports
Education
Bechelor's - Hospital Administration
King Abdulaziz Universtiy
Jeddah,Saudi ArabiaSkills
- Patient Relations & Case Management
- HR Coordination & Payroll Processing
- Medical Records & Reports Management
- Government & Social Insurance Processes
- Workflow Optimization & Compliance
- Strong Interpersonal & Communication Skills
Certification
- Certified Case Management Specialist, King Saud bin Abdulaziz University for Health Sciences — Completed the Case Management Fundamentals Program focused on case coordination and healthcare operations.
- Data Analysis Skills Using Excel, Emdad Almarifah for Training.
- Effective Human Resources Management, King Abdulaziz University
- Risk Management, Monsha’at.
- Six Sigma Training, Technical and Vocational Training Corporation.
- Medical Malpractice Litigation, Saudi Society for Health Administration
- Quality Improvement & Patient Safety, Technical and Vocational Training Corporation.
Timeline
Customer service specialist
Holistic Academy
03.2025 - Current
HR coordinator
Wahat Al-Shifa Medical Complex
11.2023 - 11.2024
Patient Services
Baitaltee
06.2023 - 11.2023
Volunteer
Ministry of National Guard Health Affairs
08.2022 - 01.2023
Bechelor's - Hospital Administration
King Abdulaziz Universtiy
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