HAKEM ALKAYED
Alkhobar,Saudi Arabia
Summary
Dynamic and results-driven professional with a proven track record in leadership excellence, powerful negotiation, and senior-level collaboration. Adept at staff development, client assessment and analysis, and business process improvement. Demonstrates expertise in organisational structuring, territory management, and financial forecasting. Committed to integrity and ethics while excelling in stakeholder negotiations and policy formulation. Career goals include leveraging advanced selling skills to drive business development and brand positioning.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Managing Director
OSAS Medical
, Saudi Arabia / UAE
01.2021 - 04.2025
- Appointed as, overseeing strategic direction and full operational leadership of OSAS Medical.
- Achieved consistent 25% year-over-year growth in sales, while significantly increasing company profitability.
- Expanded company operations by opening new branches in UAE and diversifying suppliers base.
- Successfully led company to obtain ISO 13485 and ISO 9001 certifications, ensuring high standards of quality and regulatory.
- Oversaw full implementation of SAP ERP system, integrating all departments and enhancing internal efficiency.
- Initiated and managed process of company listing in Saudi Stock Market (Nomu) to secure future growth funding.
- Built partnerships with multiple financial institutions to support working capital and sales expansion strategies.
- Diversified business by expanding into urology, gynecology, and ENT medical fields, while strengthening ophthalmology.
- Implemented cost-saving measures for financial stability.
- Directed complex projects to successful completion.
- Developed effective business strategies for sustained growth.
- Delivered high-quality services by maintaining customer focus at all times.
- Oversaw financial operations for fiscal control and profitability.
- Secured new clients through targeted marketing campaigns.
- Facilitated training programs to improve employee skills and capabilities.
- Streamlined workflow processes, enhancing productivity levels.
- Improved company performance by streamlining operational processes.
- Negotiated profitable contracts, increasing company revenue.
- Established performance metrics, resulting in increased team efficiency.
- Managed crisis situations with strategic planning.
- Streamlined supply chain management, ensuring timely delivery of products.
- Identified market trends, leading to business expansion opportunities.
Senior Executive Manager
OSAS Medical
Jeddah, Saudi Arabia
01.2018 - 12.2020
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Spearheaded digital transformation initiative for better customer engagement.
- Set up robust financial controls, ensured fiscal stability.
- Developed and executed business strategies to drive growth.
- Supported Chief Operating Officer with daily operational functions.
- Analyzed departmental documents for appropriate distribution and filing.
- Assisted Sales and Technical department with document organization and customers support.
- Reviewing monthly financial report and supporting with various solutions.
- Conducted double visits with sales manager to some international exhibitions to keep up business relations with suppliers.
Executive Manager
OSAS Medical
Jeddah
01.2015 - 12.2017
- Reduced and controlled company expenses by decreasing number of staff in admin division and increasing in sales and technical department.
- Achieved sales targets through effective team management and motivation.
- Led strategic planning initiatives for company growth.
- Exercised crisis management skills during unexpected challenges ensuring minimal disruption to business operations.
- Drafted budget plans to optimise resource allocation and expenditure.
- Partnered with management team to optimise operations and reduce costs.
- Prepared program operating budgets, budget reports and other financial performance reports.
- Drove short-term and advanced promotional planning processes.
- Analyzed contract performance for bids, budgets and forecasts.
- Exceeded sales goals by at least 90%.
- Collaborated with Technical department and sales department to achieve sales target.
- Conducted ongoing reviews of all program financial systems to improve company cash flow.
- Created market and customer-specific marketing solutions for managed brands.
- Hired more technical Engineers to improve service support to wide excimer laser system installations.
- Attended many exhibitions and events to add most advance medical devices to company portfolio.
- Conducted visits to supplier for business review meeting.
Area Sales Manager
OSAS Medical
Dammam, Saudi Arabia
03.2013 - 12.2014
- Built lasting relationships with clients through outstanding customer service interactions.
- Streamlined sales process, boosting overall efficiency.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with 90% success rate.
- Consistently hit and exceeded sales goals by 35%.
- Built strong client relationships and provided high value-adding services, resulting in 10% company market share increase.
- Trained team members for improved selling techniques and product knowledge.
- Organized company files and creating support system to decrease workload and increase productivity of account managers.
- Calculated sales commission for sales team of 10 reps.
- Fostered strong client relationships for higher customer retention.
- Negotiated contracts with key clients to secure valuable business deals.
- Directed staff recruitment to build high-performing sales team.
- Built long-term relationships with customers and generated referrals from existing clients.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Coordinated promotional events which increased public engagement with our products.
Service Manager
Gulf Medical Company Ltd.
Dammam, Saudi Arabia
01.2012 - 03.2013
- Set and administered department budgets.
- Managed customer complaints for improved business reputation.
- Fostered strong relationships with clients through excellent customer service skills.
- Implemented a new feedback system for more efficient performance reviews.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Managed inventory of resources necessary for service provision.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Led and inspired team of 10 to uphold brand standards and demonstrate professionalism.
- Added SR 2.5 million in additional revenue by signing service contracts with our clients in the area.
- Improved the response time of repair to 24-48 hours of receiving the customer call by creating a stock of the running spare parts for most of the critical care medical devices.
Service Area Supervisor
Gulf Medical Company Ltd.
Dammam, Saudi Arabia
01.2010 - 12.2011
- Cross-trained and backed up area service manager.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Facilitated inter-departmental communication to effectively provide customer support.
- Trained staff on operating procedures and company services.
- Provided accurate, specific and timely performance feedback for our management.
- Identified individual development needs with appropriate training.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Updated customer orders from start to finish in an accurate and timely manner.
- Effective relationship between customers and internal departments.
- Maintained accurate records of past due customer account activity.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Managed work flow to exceed quality service goals.
- Attended overseas technical Training in Lisa Laser, Getinge Group, Sonosite and BTL Suppliers.
- Completed a negotiation skills workshop.
- Attended awareness training program on implementing QMS ISO 9001-2008.
- Awarded of the best service area supervisor after achieved 155% of the annual target and two of my team were awarded in the same year for outstanding achievement.
- Streamlined inventory management, reducing waste and maintaining stock levels.
- Facilitated conflict resolution between team members promoting a healthy working environment.
- Led training sessions, boosting staff competency and efficiency.
Senior Service Engineer
Gulf Medical Company Ltd.
Dammam, Saudi Arabia
01.2008 - 12.2010
- Scheduled and implemented maintenance activities for Endoscope, ventilators and Surgical Microscopes Medical equipment.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Offering Service contracts after finishing the warranty.
- Calibrated and monitored devices following installation.
- Programmed and troubleshooted devices following installation.
- Repaired malfunctioning system components.
- Completed logs and reports according to established policies and procedures.
- Drafted suggested stocking guides to provide spare parts information and managed it.
- Evaluated and validated claims and submitted service reports to support claims.
- Completed preventative maintenance on most of the company medical devices.
- Attended overseas training in Maquet, Carl Zeiss, Kimal, Fresenius Kabi and Intuitive Surgical Robotic surgery suppliers.
- Awarded of the best Senior service engineer after achieved 163% of the annual target in 2009 and 150% in 2010.
Service Engineer
Gulf Medical Company
Al Khobar, Saudi Arabia
03.2006 - 12.2007
- Troubleshooted Endoscope system, Ventilators, Cardio Vascular systems, Surgical Microscopes, operating tables and surgical lights problems.
- Monitored installation and operations to consistently meet rigorous customer requirements.
- Wrote protocols, qualification documents, test plans and service reports for quality assurance purposes.
- Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
- Performed data analysis and provided recommendations to achieve technical department sales target and goals.
- Coordinated with vendors, sales reps and machine shops for aid in projects completion.
- Attended overseas technical training with Karl Storz, Medtronic and Medi-Stim
- Assisted technical support department in troubleshooting product returns and after-sales support to ensure customer satisfaction.
- Awarded in 2007 with best filed engineer in company after achieving 152% of annual target.
Sales Specialist
Hilti Center Khobar
Dammam, Saudi Arabia
12.2003 - 02.2006
- Listened to customer needs and proposed matching solutions from company's power tools.
- Provided customers with price information and handled financial transactions.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Performed average of three calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering store to ascertain what each customer needed.
- Described product to customers and accurately explained details and care of merchandise.
- Placed customer orders, providing guidance on product delivery timeframes.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Successfully acquired average of two new customers per month, generating 10% growth in revenue.
- Provided elevated customer experience to generate loyal client.
- Implemented marketing strategies which resulted in 15% growth of customer base.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on daily basis.
- Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping.
- Contributed to annual store sales of SAR 2.4 million per year.
- Assisted customers with item selection, inquiries and order customization requests.
- Developed reputation as efficient service provider with high levels of accuracy.
- Scored in top 10% of employees in successful resolution of issues.
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Created and maintained organized database to develop promotional sales.
- Delivered high sales performance within budget to strict deadlines and targets.
- Dedicated to continuously improving sales abilities and product knowledge.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Participated in physical inventory counts every six months.
- Assisted in creating pre-season marketing plans to support department and divisional strategies.
- Recommended alternative items if product was out of stock.
Education
High School Diploma -
Shuna Shamaliah Secondary School
Irbid ,Jordan 01.1998 - 12.1998
Bachelor of Mechatronics Engineering -
Balqa Applied University
Amman, Jordan 09.1998 - 06.2003
Master of Business and Management - MBA
Manchester University
Manchester , UK 01.2019 - 06.2021
Skills
- Leadership excellence
- Self-motivated
- Powerful negotiator
- Staff development
- Client assessment and analysis
- Management collaboration
- Organisational structuring
- Developing local contracts
- Territory management
- Researched sales leads
- Customer service
- Advance Selling Skills
- Contractual negotiation
- Senior-Level collaboration
- Dynamic decision-making
- Clear vision casting
- Decision-Making authority
- Capital budgeting
- Business development
- Brand positioning
- Financial Forecasting
- Business process improvement
- Policy formulation
- Stakeholder negotiations
- Integrity and ethics
- Risk Assessment
Certification
- Advanced Selling Skills, American University, Jeddah, Saudi Arabia, 06/10/06
- Heater and Cooler Blood System, Surgical Ablation System and Pump Speed Controller Systems Technical Product Training, Medtronic, Maastricht, Netherlands, 06/23/07
- Automated Coagulation Timer, Auto Transfusion System, Pump Speed Controller, External Motor Controller, Autologous Platelet System Technical Product Training, Medtronic, Cyprus, 02/01/07
- Surgical Camera Systems, Light Sources, Motor Systems, HF Units, Lithotriptors, Insufflators and Pump Systems Technical Training, Karl Storz, Tuttlingen, Germany, 11/24/06
- Flexible Video Endoscopes System and Telecam SL II System Technical Training, Karl Storz, Tuttlingen, Germany, 02/08/07
- Sterilizer and Washer Systems Technical Training, Getinge, Jeddah, 12/05/07
- Butterfly and VeriQ Systems Service Training, Medi-Stim, Oslo, Norway, 05/06/06
- Yag Laser System and Fundus Camera Systems Technical Training, Karl Zeiss, Jena, Germany, 09/09/09
- Surgical Microscopes Systems Technical Training, Karl Zeiss, Oberkochen, Germany, 08/31/07
- Servo -i & Servo S Ventilators Systems and Compressor Mini System Technical Training, Maquet, Muscat, Oman, 02/06/08
- Da Vinci Robotic Surgery Technical Training on the two models da Vinci Standard and da Vinci S Robotic Surgery Systems, da Vinci, Sunnyvale, CA, USA, 11/13/09
- Blood Donation Systems Technical Training, Fresenius Kabi, Friedberg, Germany, 11/14/08
- IABP Cardio System Technical Training, Kimal International, Alkhobar, 12/19/08
- Cambridge International Diploma in IT Skills, Amman, Jordan, 10/01/07
- Surgical Laser Systems Technical Training, Lisa Laser, Katlenburg-Lindau, Germany, 09/15/11
- Servo -i & Servo S Ventilators Systems and Compressor Mini System Technical Training, Maquet, Solna, Sweden, 12/21/10
- Surgical Tables, Lights, Pendants and Telemedicine Systems Technical Training, Maquet, Germany, 07/12/06
- Physiotherapy and Vacuum Units Technical Training, BTL, Bulgaria, 07/04/11
- All Portable Ultrasound Systems Technical Training, Sonosite, Jeddah, 04/30/12
- Negotiation Skills Workshop, Scope, Alkhobar, 02/01/10
- IOL Lentis Sales Training, Oculentis, Berlin, Germany, 06/21/15
- Phaco Systems Sales Training, Optikon, Rome, Italy, 06/16/15
- many recognitions and certificates from several partners
Custom
Attended several International conferences of ophthalmology and surgical supplies.
Languages
Arabic
Native
English
Advanced
Accomplishments
- 5 championships, sales / service award with Gulf Medical company
- 12 times sales growth in 12 years with OSAS Medical
Timeline
Managing Director
OSAS Medical
01.2021 - 04.2025
Master of Business and Management - MBA
Manchester University
01.2019 - 06.2021
Senior Executive Manager
OSAS Medical
01.2018 - 12.2020
Executive Manager
OSAS Medical
01.2015 - 12.2017
Area Sales Manager
OSAS Medical
03.2013 - 12.2014
Service Manager
Gulf Medical Company Ltd.
01.2012 - 03.2013
Service Area Supervisor
Gulf Medical Company Ltd.
01.2010 - 12.2011
Senior Service Engineer
Gulf Medical Company Ltd.
01.2008 - 12.2010
Service Engineer
Gulf Medical Company
03.2006 - 12.2007
Sales Specialist
Hilti Center Khobar
12.2003 - 02.2006
Bachelor of Mechatronics Engineering -
Balqa Applied University
09.1998 - 06.2003
High School Diploma -
Shuna Shamaliah Secondary School
01.1998 - 12.1998
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