Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Languages
Timeline
AdministrativeAssistant

Hala Abdullah Shaldhoum

Makkah,Saudi Arabia

Summary

A highly skilled professional with expertise in scheduling and patient booking coordination, medical course coordination, and ophthalmic assistance. Demonstrates strong interpersonal and communication skills, complemented by fluency in both Arabic and English. Known for excellent computer literacy, team motivation strategies, and a commitment to customer service excellence. Dedicated to enhancing time efficiency within healthcare settings while pursuing opportunities to further develop leadership capabilities.

Overview

27
27
years of professional experience
2004
2004
years of post-secondary education

Work history

Ophthalmic Assistant

King Khalid Eye Specialist Hospital
Riyadh, Riyadh Region
02.1998 - 01.1999
  • Conducted patient screenings, IOP checks, and interpretation between doctors and patients.
  • Improved patient understanding by explaining common eye diseases and conditions.
  • Measured intraocular pressure using tonometry, assisting in glaucoma detection.
  • Maintained cleanliness of examination rooms, ensuring a safe environment.

Patient Service Tech II (MISYS Data Entry)

National Guard Hospital
Riyadh, Saudi
09.2004 - 09.2006
  • Performed data entry and administrative duties for the hospital system.

Environmental Inspector II

National Guard Hospital
Riyadh, Saudi
02.2005 - 12.2005
  • Oversaw environmental health standards and regulatory compliance.
  • Improved site safety with frequent audit reports.
  • Maintained environmental standards by conducting routine inspections.
  • Prepared summaries and charts by testing and gathering samples and reviewing findings.

Business Officer

King Abdulaziz Medical City
Jeddah, Saudi
05.2005 - 08.2006
  • Managed business operations and administrative duties.

English Language Instructor

Al Noor Specialist Hospital
Makkah
02.2007 - 12.2007
  • English language training to healthcare professionals.
  • Coordinate for medical courses as (ATLS- BCLS...)

Unit Assistant – Rehabilitation Department

King Abdulaziz Medical City
Jeddah , Saudi
06.2008 - 04.2015
  • Supported rehabilitation staff with administrative tasks and patient coordination.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Completed customer orders with speed and accuracy.
  • Interpreter between patients and therapist

Medical Coordinator

King Abdulaziz Medical City
Jeddah, Saudi
04.2015 - 07.2020
  • Organized medical procedures, scheduled operations, and coordinated between units.
  • Resolved conflicts amongst staff members to maintain harmonious working environment.
  • Expedited patient needs by liaising closely with healthcare providers.
  • Handled complaints in a professional manner; enhanced customer service quality.
  • Coordinated medical appointments for improved patient care.

Case Management Specialist II

King Abdulaziz Medical City
Jeddah
11.2020 - 06.2025
  • Responsible for comprehensive case coordination and patient admission.
  • Monitor patient care plans and ensure continuity of services.
  • Supported clerical workflow with document filing, bookkeeping and faxing.
  • Answered incoming telephone calls and emails to clarify admissions policies and processes.

Education

Bachelor of Arts - English Literature

Faculty of Arts

Skills

  • Fluent in Arabic and English
  • Excellent computer literacy
  • Strong interpersonal and communication skills
  • Scheduling and patient booking coordination
  • Medical course coordination
  • Ophthalmic assistance
  • Team motivation strategies
  • Time efficiency
  • Customer service excellence

Custom

Available upon request.

Personal Information

  • Date of birth: 01/06/75
  • Nationality: Saudi
  • Marital status: Married

Languages

English
Proficient (C2)

Timeline

Case Management Specialist II

King Abdulaziz Medical City
11.2020 - 06.2025

Medical Coordinator

King Abdulaziz Medical City
04.2015 - 07.2020

Unit Assistant – Rehabilitation Department

King Abdulaziz Medical City
06.2008 - 04.2015

English Language Instructor

Al Noor Specialist Hospital
02.2007 - 12.2007

Business Officer

King Abdulaziz Medical City
05.2005 - 08.2006

Environmental Inspector II

National Guard Hospital
02.2005 - 12.2005

Patient Service Tech II (MISYS Data Entry)

National Guard Hospital
09.2004 - 09.2006

Ophthalmic Assistant

King Khalid Eye Specialist Hospital
02.1998 - 01.1999

Bachelor of Arts - English Literature

Faculty of Arts
Hala Abdullah Shaldhoum