Hala Abdullah Shaldhoum
Makkah,Saudi Arabia
Summary
A highly skilled professional with expertise in scheduling and patient booking coordination, medical course coordination, and ophthalmic assistance. Demonstrates strong interpersonal and communication skills, complemented by fluency in both Arabic and English. Known for excellent computer literacy, team motivation strategies, and a commitment to customer service excellence. Dedicated to enhancing time efficiency within healthcare settings while pursuing opportunities to further develop leadership capabilities.
Overview
27
27
years of professional experience
2004
2004
years of post-secondary education
Work history
Ophthalmic Assistant
King Khalid Eye Specialist Hospital
Riyadh, Riyadh Region
02.1998 - 01.1999
- Conducted patient screenings, IOP checks, and interpretation between doctors and patients.
- Improved patient understanding by explaining common eye diseases and conditions.
- Measured intraocular pressure using tonometry, assisting in glaucoma detection.
- Maintained cleanliness of examination rooms, ensuring a safe environment.
Patient Service Tech II (MISYS Data Entry)
National Guard Hospital
Riyadh, Saudi
09.2004 - 09.2006
- Performed data entry and administrative duties for the hospital system.
Environmental Inspector II
National Guard Hospital
Riyadh, Saudi
02.2005 - 12.2005
- Oversaw environmental health standards and regulatory compliance.
- Improved site safety with frequent audit reports.
- Maintained environmental standards by conducting routine inspections.
- Prepared summaries and charts by testing and gathering samples and reviewing findings.
Business Officer
King Abdulaziz Medical City
Jeddah, Saudi
05.2005 - 08.2006
- Managed business operations and administrative duties.
English Language Instructor
Al Noor Specialist Hospital
Makkah
02.2007 - 12.2007
- English language training to healthcare professionals.
- Coordinate for medical courses as (ATLS- BCLS...)
Unit Assistant – Rehabilitation Department
King Abdulaziz Medical City
Jeddah , Saudi
06.2008 - 04.2015
- Supported rehabilitation staff with administrative tasks and patient coordination.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Interpreter between patients and therapist
Medical Coordinator
King Abdulaziz Medical City
Jeddah, Saudi
04.2015 - 07.2020
- Organized medical procedures, scheduled operations, and coordinated between units.
- Resolved conflicts amongst staff members to maintain harmonious working environment.
- Expedited patient needs by liaising closely with healthcare providers.
- Handled complaints in a professional manner; enhanced customer service quality.
- Coordinated medical appointments for improved patient care.
Case Management Specialist II
King Abdulaziz Medical City
Jeddah
11.2020 - 06.2025
- Responsible for comprehensive case coordination and patient admission.
- Monitor patient care plans and ensure continuity of services.
- Supported clerical workflow with document filing, bookkeeping and faxing.
- Answered incoming telephone calls and emails to clarify admissions policies and processes.
Education
Bachelor of Arts - English Literature
Faculty of Arts
Skills
- Fluent in Arabic and English
- Excellent computer literacy
- Strong interpersonal and communication skills
- Scheduling and patient booking coordination
- Medical course coordination
- Ophthalmic assistance
- Team motivation strategies
- Time efficiency
- Customer service excellence
Custom
Available upon request.
Personal Information
- Date of birth: 01/06/75
- Nationality: Saudi
- Marital status: Married
Languages
English
Proficient (C2)
Timeline
Case Management Specialist II
King Abdulaziz Medical City
11.2020 - 06.2025
Medical Coordinator
King Abdulaziz Medical City
04.2015 - 07.2020
Unit Assistant – Rehabilitation Department
King Abdulaziz Medical City
06.2008 - 04.2015
English Language Instructor
Al Noor Specialist Hospital
02.2007 - 12.2007
Business Officer
King Abdulaziz Medical City
05.2005 - 08.2006
Environmental Inspector II
National Guard Hospital
02.2005 - 12.2005
Patient Service Tech II (MISYS Data Entry)
National Guard Hospital
09.2004 - 09.2006
Ophthalmic Assistant
King Khalid Eye Specialist Hospital
02.1998 - 01.1999
Bachelor of Arts - English Literature
Faculty of Arts
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