Summary
Overview
Work History
Education
Skills
Professional Affiliations and Memberships
Certification
Profession Relevant Skills
Languages
Hobbies and Interests
Timeline
Generic

HALA AHMED

AL-KHOBAR

Summary

Professional bank branch manager with over 10 years of experience. Proficient in all aspects of bank management and operation, including account management, customer service, staff coordination and product sales. Prior experience provided the opportunity to supervise account growth where savings and CD accounts establishment increased by over 20%. Exemplary customer service skills and thorough knowledge of the banking industry. Dedicated to effective and innovative management techniques to ensure the success of the branch.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bank Branch Manager

Citizens Bank
11.2019 - Current
  • Lead staff of over 20 personnel by implementing training, engaging in proactive problem solving and ensuring company compliance.
  • Supervise staff in operations such as account management, customer service, financial operations and other bank functions.
  • Monitor all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times.

Customer Accounts Supervisor

M&T Bank
09.2016 - 10.2019
  • Worked directly with an average of 150 customers per week to oversee account management and troubleshoot any problems that occurred.
  • Opened 250 new various types of accounts for customers, including checking, savings, business, and CD accounts.
  • Partnered with customers individually to help them get the most out of their accounts and understand the features offered.

Banking Associate

Santander Bank Us
06.2012 - 08.2016
  • Worked at bank front counter to assist customers with various banking needs, including deposits, withdrawals, and balance checks.
  • Adhered to all company standards to ensure that customers received optimal care and service while banking at our branch.
  • Followed guidelines for detecting and reporting fraudulent transactions, including theft and identity impersonation, reducing fraud cases by 50%.

Education

Master of Science - Finance

Temple University
Philadelphia, PA

Bachelor of Science - Financial Management

Temple University
Philadelphia, Pennsylvania

Skills

  • Staff evaluations
  • Financial analysis
  • Business operations
  • Risk mitigation strategies
  • Banking products and services
  • Xero proficiency
  • Analytical skills
  • Customer service

Professional Affiliations and Memberships

  • American Banker Association (ABA) - (2019)
  • American Association for Investment and Financial Management (AAIFM) - (2018)

Certification

  • Commercial Banking & Credit Analyst certification (CBCA) - (2022)
  • CBM Certified Branch Manager - (2019)

Profession Relevant Skills

  • Excellent critical thinking capacity and application.
  • Adept at performing under pressure or on tight deadlines.
  • Solid knowledge of credit and financing policies and procedures.
  • Proficient with state and federal banking regulations
  • Strong work ethic and drive to perform.
  • Skilled in both written and spoken communication.
  • Able to work alone or among a larger group.

Languages

Arabic
Native language
Arabic
Proficient
C2
English
Advanced
C1

Hobbies and Interests

When I am not at work, I enjoy a range of hobbies. For example, I enjoy tabletop games and role-playing games that allow me to explore my creative side. I also regularly volunteer to lead local Mathlete competitions for high school students who are interested in competitive arithmetic. This allows me to give back to my community and utilize my familiarity with statistics.

Timeline

Bank Branch Manager

Citizens Bank
11.2019 - Current

Customer Accounts Supervisor

M&T Bank
09.2016 - 10.2019

Banking Associate

Santander Bank Us
06.2012 - 08.2016

Master of Science - Finance

Temple University

Bachelor of Science - Financial Management

Temple University

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HALA AHMED