Hala Almulhim

Riyadh,Saudi Arabia

Summary

Experienced professional with a strong proficiency in ERP systems and IT infrastructure, complemented by extensive knowledge of SAP systems and CRM software. Demonstrates exceptional skills in operations management and project timeline management, ensuring efficient workflow and successful project delivery. Proven team leadership abilities drive collaborative efforts towards achieving organizational goals. Committed to leveraging expertise in technology to optimize business processes and support strategic initiatives.

Overview

years of professional experience

years of post-secondary education

Work history

Senior associate consultant

invenio

06.2022 - Current

Drove team performance with effective leadership skills.
Helped organizations improve customer satisfaction and achieve measurable results.
Communicated with staff at all organizational levels to assess current systems.
Delivered timely incident fixes and change requests, adhering to SAL limits
Generated functional specifications, test scenarios, and user manuals to support clear communication and smooth project execution.
Completed production issue testing under tight deadline, meeting client.
Collaborated with technical teams to design and develop systems aligned with business requirements and objectives.
identified, analyzed, and provided effective solutions to system issues, improving overall efficiency and performance.
Assisted teams with implementing new recommendations and revising instructions for staff.
Guided clients toward improved organisational structures and better solutions for identified problems.

Education

Bachelor of Technology - Information Technology

Princess Noura Bint Abdulrahman University

08.2015 - 05.2020

Skills

ERP systems proficiency
IT infrastructure understanding
Knowledge of ERP systems
Operations management

Project timeline management
SAP system knowledge
Team Leadership
CRM software expertise

Languages

English

Proficient (C2)

Arabic