Hi, I’m
Halah Altalhi
Ta'if
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training in company esay work. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
years of professional experience
Work History
Safwat Al-Fursan School
Technical Support Officer
07.2023 - 01.2024
Job overview
- Reduced downtime by swiftly diagnosing and troubleshooting complex technical problems.
- Created effective solutions for recurring issues, preventing future occurrences of similar problems.
- Effectively managed priorities while balancing competing demands from internal users.
Salman Media Company
Technical Support Officer
01.2022 - 04.2022
Job overview
- Established strong relationships with key stakeholders within the organization through clear communication and reliable assistance.
- Mentored junior team members, fostering professional growth and improving team dynamics.
Education
Taif UniversityTaif, Ksa
Bachelor of Science from Information Technology
07.2021
Skills
- Network connectivity knowledge
- Diagnostic Skills
- Software Installation
- Hardware Repair
- Network Connectivity
- Software Updates
- Network Administration
- Presentations
- LAN protocols
- Expert in hand and power tools
- Problem-solving abilities
- Problem-Solving
- Time Management
- Microsoft Office
- Self Motivation
- Troubleshooting Techniques
- Can lift up to 200 pounds
- Fork lift operator
- Expert in operating 24' box truck
- Follows all safety precautions
- Network connectivity knowledge
- Excellent communication and management skills
- Basic mathematical aptitude
- IT Compliance
- Problem-solving skills
- Excellent interpersonal skills
- IT Asset Management
- Operations Management
- Data Collection
- Document Review
- Responsive Web Design
- Web Accessibility Standards
Additional Information
Training:
- Ministry of Communications and Information Technology
- company easy work
Timeline
Technical Support Officer
Safwat Al-Fursan School
07.2023 - 01.2024
Technical Support Officer
Salman Media Company
01.2022 - 04.2022
Taif University
Bachelor of Science from Information Technology
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