Hallie Ho
Beaumont
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Barista All-rounder
Cha time
T14/67 O'Connell St, North Adelaide SA 5006
02.2023 - 11.2023
- Maintain a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks up to 70 cups in average shifts with consistently positive customer satisfaction scores.
- Managed approximately 35 incoming calls, emails and faxes per day from customers.
Waitering
Miss Pho
252 The Parade, Norwood SA 5067
01.2022 - 10.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for farm-to-table restaurant with social relevancy and intentionality.
Education
BSB30120 Business Medical -
Adelaide Institute of Business of Technology
Rundle Mall, Adelaide SA 500011.2024
South Australian Certificate Education -
Adelaide International School
Rundle Mall, Adelaide SA 500011.2024
RANCILIO Barista’s Certification -
The Lovely Cup O’ Coffee
Viet Nam02.2024
Skills
- Excellent communication skills to build rapport with customers
- Maintaining professional attitude and behaviors
- POS system operations
- Fluent in both English and Vietnamese
- Stock management
- Adaptable and Flexible
- Reliability and punctuality
- Problem-Solving
- Teamwork and Collaboration
- Conflict Resolution
References
Ms. Trish Nguyen, Chatime’s manager, 0433777112
Availability
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday: Whole day
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Barista All-rounder
Cha time
02.2023 - 11.2023
Waitering
Miss Pho
01.2022 - 10.2022
South Australian Certificate Education -
Adelaide International School
RANCILIO Barista’s Certification -
The Lovely Cup O’ Coffee
BSB30120 Business Medical -
Adelaide Institute of Business of Technology