Hatem Ali Alqarni
Dammam,04
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Parts & Service Sales Engineer
Zahid Tractor
2024.04 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Prepared action plans for problematic processes and assets.
- Provided input to team lead regarding areas for process and procedural improvement.
Product support engineer
Sawary Energy
2022.10 - Current
- Managed customer relationships by delivering prompt responses to questions.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Updated team on progress and addressed concerns to meet established project deadlines.
- Tested product components to identify root causes of issues.
- Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry.
Service engineer
Saleh & Abdul-Aziz Abahsain Co. Ltd
2020.08 - 2021.10
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Performed periodic testing of all equipment.
- Analyzed and evaluated performance and optimized efficiency.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Resolved customer complaints in prompt, polite and professional approach.
- Documented maintenance activities and confirmed compliance with relevant regulations.
Education
Bachelor of Science - Mechanical Engineering
At Taif University
Taif, Saudi Arabia Skills
- Heavy Equipment
- Troubleshooting
- Generators
- Hydraulics
- Sales
- Spare Part
- Technical Writing
Certification
30H GENERAL OCCUPATIONAL SAFETY&HEALTH TRAINING COURSE
FIRE FIGHTING AND EXTINGUISHING
RISK MANAGEMENT
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Parts & Service Sales Engineer
Zahid Tractor
2024.04 - Current
Product support engineer
Sawary Energy
2022.10 - Current
Service engineer
Saleh & Abdul-Aziz Abahsain Co. Ltd
2020.08 - 2021.10
Bachelor of Science - Mechanical Engineering
At Taif University
30H GENERAL OCCUPATIONAL SAFETY&HEALTH TRAINING COURSE
FIRE FIGHTING AND EXTINGUISHING
RISK MANAGEMENT
Similar Profiles
Mohammed Al KhowaildiMohammed Al Khowaildi
Localization Champion at Zahid TractorLocalization Champion at Zahid Tractor
Abdulrahman BakhdyedAbdulrahman Bakhdyed
Marketing Specialist at Zahid Tractor & Heavy Machinery CoMarketing Specialist at Zahid Tractor & Heavy Machinery Co
Mohammad MujtabaMohammad Mujtaba
Parts Sales Coordinator at Zahid Tractor & H.M. Co. LtdParts Sales Coordinator at Zahid Tractor & H.M. Co. Ltd