Hamad Al-Zeer
Riyadh
Summary
A strong leader & highly effective director with over 20 years of experience in retail banking, operations, branch management, digital banking & business support, acquired by working with the biggest reputable local & international banks and financial institutions. Broad background in developing, planning, banking establishment & executing market-driven sales & exceptional customer satisfaction levels while building & developing high-performance teams. Achieved consistently superior results in all job assignments. A creative problem-solver & effective communicator.
Overview
20
20
years of professional experience
Work History
MANAGER OF LIABILITY PRODUCTS' (DIRECTOR)
Vision Bank
Riyadh-KSA
2021.08 - Current
- Managing liabilities product programs, including development and implementation of new products and services
- Analyzing market trends and competition to identify opportunities for product innovation and growth
- Leading cross-functional teams to launch new liability products and services, ensuring alignment with business goals and objectives
- Identifying and addressing customer needs and pain points through ongoing product enhancements and improvements
- Monitoring performance metrics and conducting regular product reviews to optimize product performance and customer satisfaction
- Enhancing customer experience through the development of innovative liability products, services & customer journeys.
BRANCH MANAGER
FAB (First Abu Dhabi Bank)
Riyadh, KSA
2018.08 - 2021.03
- Oversaw the operational support for bank branches across the country
- Set sta goals & KPIs according to the bank's approach & strategy
- Managed daily operations and sales strategies for a retail store focusing on customer service and team leadership
- Led a team of associates to achieve and exceed sales goals while providing exceptional customer service
- Trained and mentored new team members to ensure high performance and customer satisfaction
- Developed and executed marketing campaigns to drive sales and increase brand awareness
- Implemented new processes and procedures to streamline operations and improve eciency
- Analyzed nancial reports and market trends to develop strategic plans for business growth and protability
- Collaborated with cross-functional teams to launch new products and promotions in alignment with company goals.
BRANCH MANAGER (HEAD OF RETAIL)
QNB (Qatar National Bank)
Riyadh, KSA
2016.07 - 2018.07
- Engaged in setting up the branch requirements in terms of P&P, operational systems as well as building up work teams and developing products according to country specications
- Oversee the daily operation of the Branch
- Responsible for hiring, training, and managing all Branch personnel
- Routinely examined challenges faced by personnel and peers, providing guidance and direction for a successful outcome
- Privileged to work in an international branch (Oman) & participated in building new branch teams (Salalah & Sur)
- Handling all branch works like achieving Sales goals, Operations, and Performance goals in a High-intensity Sales environment
- Responsible for budgeting, accounting for expense control, hiring, performance reviews, facilities management, compliance, auditing, sales production, and daily operations management
- Maintaining client retention and new growth for the branch customer base
- Consistently meeting and exceeding branch goals.
BRANCH MANAGER (AVP)
Riyad Bank
Riyadh, KSA
2009.01 - 2016.06
- Review applicant's credit and documentation as necessary
- Review and monitor the monthly budget of the department
- Evaluate the loan ocer's productivity and recommend methods for improvement within the department
- Conduct sales presentations
- Conduct sales meetings with sales sta
- Contacted customers and businesses to promote goodwill and generate new business.
ASSISTANT BM (SALES & SERVICE OFFICER)
Riyad Bank
Riyadh, KSA
2005.07 - 2008.12
- Review applicant's credit and documentation as necessary
- Review and monitor the monthly budget of the department
- Evaluate the loan ocer's productivity and recommend methods for improvement within the department
- Conduct sales presentations
- Conduct sales meetings with sales sta
- Contacted customers and businesses to promote goodwill and generate new business.
Education
BACHELOR OF TRANSLATION (SPANISH LANGUAGE) - undefined
King Saud University
Riyadh, KSA 1999.01 - 1 2003
Skills
- Leadership
- Time Management
- Proactivity & Productivity
- Negotiation & Delegation
- Change Management
- Product development
- Strategic planning
- Problem-solving
- Regulatory compliance
- Team management
Personal Information
- Date of birth: 04/02/79
- Nationality: Saudi
Custom
Member of the retail banking products and services development and enhancement committee (Riyad Bank) 2014-2016.
Member of the Branches establishment team in Oman (QNB) 2017-2018.
Member of the Branches establishment team in Saudi Arabia (FAB) 2018-2019.
Languages
Arabic
Native
English
Proficient
C2
Spanish
Proficient
C2
Timeline
MANAGER OF LIABILITY PRODUCTS' (DIRECTOR)
Vision Bank
2021.08 - Current
BRANCH MANAGER
FAB (First Abu Dhabi Bank)
2018.08 - 2021.03
BRANCH MANAGER (HEAD OF RETAIL)
QNB (Qatar National Bank)
2016.07 - 2018.07
BRANCH MANAGER (AVP)
Riyad Bank
2009.01 - 2016.06
ASSISTANT BM (SALES & SERVICE OFFICER)
Riyad Bank
2005.07 - 2008.12
BACHELOR OF TRANSLATION (SPANISH LANGUAGE) - undefined
King Saud University
1999.01 - 1 2003
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