Summary
Overview
Work History
Education
Skills
sections.external_links.name
Certification
Languages
Affiliations
Timeline
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Hamad Aldail

Riyadh,Riyadh Region

Summary

Management, Quality expert, Strategic thinking

Offering strong background in analytical thinking and problem-solving with excellent attention to detail. Knowledgeable about quality control processes and committed to ensuring product standards. Ready to use and develop skills in communication, teamwork, and data analysis in strategic management role.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Quality Assurance Specialist

alrajhi bank
Riyadh, Riyadh Region
03.2016 - 09.2022
  • Scan samples of customer experiences ( cases , requests , complaints )

evaluating from A to Z experience journey from all aspects , we are the most bank that break the record of the target numbers of issues and higher quality reach

  • Quality is on the top structure announced by board of directors
  • Force and support all branches sales and customer satisfaction to reach 80%
  • Being part of tech monitor and analysis project execution and evaluation
  • Tech project AI requirements
  • Re evaluating human capacities and filtering 'new staff test' recommendations and development
  • Reformulated quality's KPI and KPI's development
  • Establishing Quality as 2nd member after Quality's manager, coaching Quality staff monitoring results

Service Improvement

alrajhi bank
Riyadh, Riyadh Region
04.2015 - 03.2016
  • Establishing behavioural employees' problem codes, monitoring and reporting.
  • Drove continuous service improvement by identifying changes in staff performance.
  • Tracked and reported on progress of service improvement plans and strategies to resolve major issues.

Customer Care Officer

alrajhi bank
Riyadh, Riyadh Region
10.2014 - 04.2015
  • Solving customer problems, cases, complains
  • Breaking records of number solving problem per / HR.
  • Responded promptly to emails and phone calls, ensuring quick issue resolution.

Facilities Coordinator

Laureate Vocational Saudi Arabia
09.2013 - 10.2014
  • Established first project in the region fully executed
  • College of tourism.

Human Resources Coordinator

Salehiya Healthcare
Riyadh, Riyadh Region
01.2012 - 03.2012
  • Setting offers
  • Maintain packages.

Front Office Supervisor

Firstaiment
Riyadh, Riyadh Region
10.2010 - 02.2012
  • Worked as part time for the first 6 months.
  • Ensured smooth operations by coordinating front desk staff and activities.
  • Maintained professional work environment with effective supervision of front office team.
  • Monitored daily hotel operations, ensuring top quality service provision.

Education

Bachelor of Business Administration - BBA - Business Administration

Al-Imam Muhammad Ibn Saud Islamic University
Riyadh, Riyadh Region
01.2010 - 01.2014

Skills

  • Leadership
  • Business Strategy
  • Quality Management
  • Strategic Thinking
  • Business Administration
  • Analytical Skills
  • Data Analysis
  • Manufacturing
  • Microsoft Excel
  • Creativity Skills

Certification

  • Lean Six Sigma Green Belt (ICGB), ANSI - American National Standards Institute
  • Lean Six Sigma Yellow Belt (ICYB), ANSI - American National Standards Institute
  • Excel 2010 Certification, Investment Academy for Training | ﺐﻳرﺪﺘﻠﻟ رﺎﻤﺜﺘﺳﻹا ﺔﻴﻤﻳدﺎﻛأ
  • High Quality Management Techniques, alrajhi bank
  • Budgeting: preparation and control, ASAS | سﺎﺳأ
  • Supervisory Skills, alrajhi bank
  • Certified Energy Manager (CEM), Association of Energy Engineers, 12/2022, 12/2030
  • Business Development: Strategic Planning, LinkedIn
  • Mastering Organizational Chaos, LinkedIn
  • Human Resources: Leadership and Strategic Impact, LinkedIn
  • Hiring and Developing Your Future Workforce, LinkedIn
  • Customer Care Management Techniques, alrajhi bank
  • Excel Intermediate Skills, alrajhi bank
  • Communicating as a Leader Nano Tips with Jessica Chen, LinkedIn
  • Human Resources: Strategic Workforce Planning, LinkedIn
  • Strategic Thinking, LinkedIn
  • Project Management Foundations (2019), LinkedIn
  • Project Management Foundations: Requirements, LinkedIn
  • Project Management Foundations: Schedules, LinkedIn
  • Project Management Foundations: Ethics, LinkedIn
  • Project Management Foundations: Budgets, LinkedIn
  • Project Management Foundations: Teams, LinkedIn
  • Project Management Foundations: Communication, LinkedIn
  • Project Management Foundations: Risk, LinkedIn
  • Managing Project Stakeholders, LinkedIn
  • Collaborating with Microsoft 365, LinkedIn
  • Managing Projects with Microsoft 365, LinkedIn
  • Optimizing Your Work with Microsoft 365, LinkedIn
  • Career Essentials in Project Management by Microsoft and LinkedIn, Microsoft
  • Understanding Organizations and the Role of HR, LinkedIn
  • Global Strategy, LinkedIn
  • Project Management Foundations: Procurement, LinkedIn
  • Diversity Recruiting, LinkedIn
  • Strategic Human Resources, LinkedIn
  • Essential New Skills in Recruiting, LinkedIn
  • HR and Digital Transformation, LinkedIn
  • Business Analysis Foundations, LinkedIn
  • Business Analysis Foundations: Business Process Modeling, LinkedIn
  • IELTS, British Council
  • Artificial Intelligence and Business Strategy, LinkedIn

Languages

English
Advanced
Arabic
Native

Affiliations

  • all kind of Arts
  • strategies

Timeline

Quality Assurance Specialist

alrajhi bank
03.2016 - 09.2022

Service Improvement

alrajhi bank
04.2015 - 03.2016

Customer Care Officer

alrajhi bank
10.2014 - 04.2015

Facilities Coordinator

Laureate Vocational Saudi Arabia
09.2013 - 10.2014

Human Resources Coordinator

Salehiya Healthcare
01.2012 - 03.2012

Front Office Supervisor

Firstaiment
10.2010 - 02.2012

Bachelor of Business Administration - BBA - Business Administration

Al-Imam Muhammad Ibn Saud Islamic University
01.2010 - 01.2014

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Hamad Aldail