HAMAD ALKHALDI

Dammam,Saudi Arabia

Summary

Proactive IT Support specialist with a strong background in troubleshooting and user support. Skilled in managing and maintaining IT assets. Committed to optimizing system performance and ensuring efficient IT operations through reliable service and asset management.

Overview

years of professional experience

years of post-secondary education

Certification

Work history

Software support technician

Naizak Global Engineering System

Dhahran, Saudi Arabia

10.2024 - Current

Manage and maintain IT assets, including desktops, laptops, and peripherals.
Track hardware inventory, ensuring accurate asset lifecycle documentation.
Perform installation, configuration, and troubleshooting of computer systems.
Support hardware replacement and upgrades to optimize performance.
Collaborate with IT team to ensure asset compliance with company policies.

Technical support specialist

Arabic Computer Solutions

Dhahran, Saudi Arabia

02.2023 - 10.2024

Troubleshot and resolved hardware and software problems while maintaining effective communication with non-technical users.
configure machines to standard configuration, integrate with domain, and confirm all essential system
Analysing network configurations, IP addresses, and resolving network-related issues

Education

Associate's degree - Computer & Information Technology

Dammam Community College

04.2001 - 05.2021

Skills

Technical troubleshooting
Computer networking
System installation and maintenance

Software support
Communication skills
Problem solving

PERSONAL PROJECTS

Online Shopping Platform for Pharmacies

Dammam Community College - Dammam, Saudi Arabia

Developed a web application using C# and ASP.NET with JavaScript to integrate multiple local pharmacies into a single online platform. Built features for inventory management, user interaction, and order processing, providing customers with a seamless shopping experience. Collaborated with team members to design and deploy a functional, user-friendly system connecting local pharmacies with their customers.

Certification

Recognition of Outstanding Contribution - 3rd Quarter of 2023
eLearnSecurity Digital Forensics Professional - Mar 2025

Languages

English

Fluent

Arabic

Native

Timeline