Overview
Work history
Education
Publications
Websites
Certification
Timeline
Generic
Hamad Almaghrabi

Hamad Almaghrabi

Saudi

Overview

16
16
years of professional experience
1
1
Certification

Work history

Administration Specialist

Ministry of Education
, Saudi Arabia
11.2011 - Current
  • Provided secretarial support to senior managers, boosted productivity levels.
  • Maintained office supplies inventory by regular stock checks and reordering when necessary.
  • Implemented filing systems, enhanced document retrieval efficiency.
  • Handled confidential documents with utmost discretion; maintained high standards of privacy.

Branch supervisor

Zain Saudi Arabia Telecommunications Company
Jeddah, Saudi Arabia
11.2011 - 01.2018
  • Facilitated training programmes for staff development.
  • Handled customer complaints promptly, ensuring customer retention.
  • Provided excellent customer service, resulting in increased client satisfaction.
  • Managed staff scheduling for optimal productivity.
  • Ensuring attention and supervision of work within the branch, as well as making sure that employees perform optimally. Additionally, ensuring that the branch creates an attractive first impression. Innovating and implementing methods that contribute to sales growth. Maintaining customer relationships and striving to enhance their satisfaction and loyalty to the institution.

Customer service

Nabil Mohammed Hassan Al-Sheikh Establishment for
Jeddah
12.2008 - 01.2010
  • Customer service and order reception related to electronic devices, including purchases, maintenance, and other requests. Additionally, providing technical support by assisting customers in repairing their devices.

Education

PhD - Computer Science

La Trobe University
Melbourne / Australia
03/2021 -

Master of Science - Information Technology

Royal Melbourne Institute of Technology
Melbourne, Australia
03/2017 - 08/2019

Higher Diploma - Education

Arab Open University
Kingdom of Saudi Arabia
06/2012 - 06/2013

Bachelor of Science - Computer Science

King AbdulAziz University
Kingdom of Saudi Arabia
06/2006 - 08/2010

Publications

1. IiCE: A Proposed System Based onIoTaaS toStudy Administrative Efficiency inPrimary Schools.

2. Using ML to Predict User Satisfaction with ICT Technology for Educational Institution Administration.

3. SoK: The Impact of Educational Data Mining on Organisational Administration.

Certification

  • Wireless Sensor System.
  • Developing Web Pages Using HTML.
  • Structured Query Language (SQL) - Oracle .
  • Developing Communication Skills in Dialogue - King Abdulaziz Center for National Dialogue.
  • Mind Maps.
  • Personal Training Course - Technical and Vocational Training Corporation (Accredited with Number 217 993 679).
  • Educational Guidance and Counseling in Noor System - General Administration of Education in Jeddah Governorate.
  • Personal Skills Program.
  • Quality Tools and Kaizen
    Offered by the Total Quality Management Department at Jeddah Education.

Timeline

Administration Specialist

Ministry of Education
11.2011 - Current

Branch supervisor

Zain Saudi Arabia Telecommunications Company
11.2011 - 01.2018

Customer service

Nabil Mohammed Hassan Al-Sheikh Establishment for
12.2008 - 01.2010
  • Wireless Sensor System.
  • Developing Web Pages Using HTML.
  • Structured Query Language (SQL) - Oracle .
  • Developing Communication Skills in Dialogue - King Abdulaziz Center for National Dialogue.
  • Mind Maps.
  • Personal Training Course - Technical and Vocational Training Corporation (Accredited with Number 217 993 679).
  • Educational Guidance and Counseling in Noor System - General Administration of Education in Jeddah Governorate.
  • Personal Skills Program.
  • Quality Tools and Kaizen
    Offered by the Total Quality Management Department at Jeddah Education.

PhD - Computer Science

La Trobe University
03/2021 -

Master of Science - Information Technology

Royal Melbourne Institute of Technology
03/2017 - 08/2019

Higher Diploma - Education

Arab Open University
06/2012 - 06/2013

Bachelor of Science - Computer Science

King AbdulAziz University
06/2006 - 08/2010

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Hamad Almaghrabi