HAMAD ALSALEM
Riyadh,Saudi Arabia
Summary
Accomplished IT Delivery Manager experienced in leading complex projects from conception to completion. Achieved operational efficiency and high-quality solutions through strategic vision, resource allocation, and stakeholder management. Focused on fostering collaboration among cross-functional teams while ensuring compliance, security, and continuous improvement.
Overview
19
19
years of professional experience
Work History
IT Delivery Manager
SAB
Riyadh, Saudi Arabia
2018.07 - Current
- Led the SAMA TANFEET's Wave 3, Wave 4, and Wave 5 projects as Project Manager.
- Collaborated with IT leadership to develop and refine IT strategies aligning with organizational goals, ensuring project objectives support strategic initiatives.
- Provide technical leadership and oversight across multiple projects, ensuring that all technical deliverables are of high quality and align with the project's objectives and company standards.
- Direct the planning, execution, and closing of projects, ensuring timely delivery within budget constraints, utilizing project management methodologies such as Agile or Waterfall to optimize team performance and project outcomes.
- Allocate IT resources effectively, balancing workload among teams while considering project priorities and timelines.
- Engaged with stakeholders at all organizational levels to gather project requirements, provide updates, and solicit feedback, serving as primary point of contact for project communications.
- Identify potential project risks and develop mitigation strategies. Continuously monitor risk factors and adjust the project plans as necessary to avoid disruptions.
- Upheld high standards for project deliverables by implementing quality control processes, ensuring outputs met organizational and customer expectations.
- Analyze project outcomes and team performance to identify areas for improvement. Execute the changes to enhance efficiency, effectiveness, and satisfaction in future projects.
- Manage the project budget, tracking expenditures and ensuring the project remains within financial limits.
- Craft comprehensive project plans and terms of reference (ToR).
- Lead and synchronize the efforts of internal and external teams, developing sophisticated project strategies.
- Align and streamline the processes for business and IT teams engaged in the projects.
Data Center Officer
SAB
Riyadh, Saudi Arabia
2013.01 - 2018.06
- Enhanced IT operations through issue resolution and process optimization, leading to improved customer service satisfaction.
- Executed daily data center tasks with high accuracy and efficiency, ensuring reliable service delivery.
- Coordinated and monitored daily batch processes for seamless execution, minimizing downtime and ensuring operational continuity.
- Elevated IT operations by resolving issues and optimizing processes to ensure exceptional customer service.
User Support Analyst
SAB
Riyadh, Saudi Arabia
2010.02 - 2012.12
- Conducted comprehensive client assessments to inform research strategies.
- Streamlined analysis and distribution of departmental documents to enhance organization.
- Efficiently administered daily updates to user roles, ensuring precision in system adjustments.
- Streamlined the analysis and distribution of departmental documents for optimal organization.
- Troubleshot user issues using technical scripts and expertise to resolve inquiries efficiently.
- Spearheaded research projects, synthesizing data from diverse sources to deliver compelling insights.
IT Helpdesk Analyst
Nahil Company
Riyadh, Saudi Arabia
2007.05 - 2010.01
- Trained users on hardware and software instructions, enhancing user proficiency.
- Resolved technical issues employing various diagnostic tools and strategies.
- Activated accounts for clients selecting new services, improving onboarding experience.
- Resolved technical issues using diagnostic tools and strategies, restoring service functionality efficiently.
Education
Bachelor of Science - Business Administration
Saudi Electronic University
RiyadhThree Years Diploma - Computer Programming
King Khalid University
AbhaSkills
- Delivery Management
- Project Management
- Technical Strategy
- IT Management
- Technical Oversight
- Resources Management
- Risk Management
- Quality Assurance
- Budget Oversight
- Agile Methodologies
- Continuous Improvement
- Cybersecurity Management
- Stakeholder Communication
- Team Management
- Cross-Functional Leadership
- Training and Development
Languages
- Arabic
- English
Languages
Arabic
First Language
English
Proficient
C2
Timeline
IT Delivery Manager
SAB
2018.07 - Current
Data Center Officer
SAB
2013.01 - 2018.06
User Support Analyst
SAB
2010.02 - 2012.12
IT Helpdesk Analyst
Nahil Company
2007.05 - 2010.01
Bachelor of Science - Business Administration
Saudi Electronic University
Three Years Diploma - Computer Programming
King Khalid University