Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hamad Alshaikh

Khobar,Saudi Arabia

Summary

Experienced IT professional with focus on troubleshooting and network management. Capable of resolving technical issues swiftly, ensuring minimal downtime. Specialises in hardware and software installation, system upgrades, and user support.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

IT technician - Senior

EnergyTech
Dammam, Saudi Arabia
12.2018 - Current
  • Troubleshot network connectivity issues, restoring normal operations quickly.
  • Provided IT support to staff members, improving overall operational efficiency.
  • Installed operating systems and applications, maintaining a high level of reliability.
  • Delivered excellent customer service by troubleshooting and resolving technical issues.

Education

Diploma - Special Technology

Riyadh College of Technology
Riyadh, Riyadh Region
03.2011 - 03.2013

English Language Institute - English

Gallaudet University
Washington DC
04.2014 - 04.2017

Skills

  • Data Entry
  • Software troubleshooting
  • Hardware diagnosis
  • Customer service excellence
  • Technical leadership
  • IT help desk services
  • Hardware support

Languages

English
Upper intermediate
Arabic
Beginner

Timeline

IT technician

EnergyTech
12.2018 - Current

English Language Institute - English

Gallaudet University
04.2014 - 04.2017

Diploma - Special Technology

Riyadh College of Technology
03.2011 - 03.2013

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Hamad Alshaikh