Hamad Alshaikh
Khobar,Saudi Arabia
Summary
Experienced IT professional with focus on troubleshooting and network management. Capable of resolving technical issues swiftly, ensuring minimal downtime. Specialises in hardware and software installation, system upgrades, and user support.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
IT technician - Senior
EnergyTech
Dammam, Saudi Arabia
12.2018 - Current
- Troubleshot network connectivity issues, restoring normal operations quickly.
- Provided IT support to staff members, improving overall operational efficiency.
- Installed operating systems and applications, maintaining a high level of reliability.
- Delivered excellent customer service by troubleshooting and resolving technical issues.
Education
Diploma - Special Technology
Riyadh College of Technology
Riyadh, Riyadh Region 03.2011 - 03.2013
English Language Institute - English
Gallaudet University
Washington DC 04.2014 - 04.2017
Skills
- Data Entry
- Software troubleshooting
- Hardware diagnosis
- Customer service excellence
- Technical leadership
- IT help desk services
- Hardware support
Languages
English
Upper intermediate
Arabic
Beginner
Timeline
IT technician
EnergyTech
12.2018 - Current
English Language Institute - English
Gallaudet University
04.2014 - 04.2017
Diploma - Special Technology
Riyadh College of Technology
03.2011 - 03.2013
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