Hamad Alswar

• Coordinated ground crew activities to complete objectives on schedule.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Transferred luggage from aircraft to collection areas safely using GSE equipment.
• Safely operated various types of equipment such as conveyor belts, high loaders containers transporter and tugs.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags .
• Checked cargo and baggage for security to meet GACA regulations.
• Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
• Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.

• Evaluated performance, set schedules, and coached ramp agents on work areas.
• Created load plans and performed calculations to prepare for assigned flights.
• Maintained documentation, completed shift paperwork and submitted information for team payroll.
• Safely operated various types of equipment such as conveyor belts, high loaders , containers transporters, tractors and tugs.
• Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
• Deiced aircraft before takeoff for safety during inclement weather.

• Managed team member schedules and work assignments.
• Monitored security and maintained operational protocols.
• Oversaw ticketing, gate and ramp services.
• Tagged baggage and routed to appropriate location for loading and screening.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Announced flight status updates and information about gate changes .
• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Prepared detailed passenger manifests and other reports to meet organizational needs.
• Developed and implemented strategies to minimize customer wait times.
• Educated passengers on safety procedures and provided assistance to disabled passengers

• Gather weight and balance data from various sources, including flight plans, passenger manifests, cargo manifests, and fuel loads.
• licensed for many aircraft type (MD90/AIRBUS 320-321/ B777/B747 )
• Calculate the weight and balance of aircraft using approved software.
• Prepare weight and balance reports for flight crews.
• Communicate with flight crews and other ground personnel to ensure that aircraft are loaded safely.
• Maintain weight and balance records.
• Adhere to all company policies and procedures.

Evaluated performance, set schedules, and coached ramp agents on work areas.

• Created load plans and performed calculations to prepare for assigned flights.
• Maintained documentation, completed shift paperwork and submitted information for team payroll.
• Safely operated various types of equipment such as conveyor belts, high loaders , containers transporters, tractors and tugs.
• Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
• Deiced aircraft before takeoff for safety during inclement weather.
• Supervision for cleaning cabin.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Maintained compliance with company policies, objectives, and communication goals.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Evaluated employee performance and coached and trained to improve weak areas.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Developed and implemented customer service policies to enhance satisfaction.
• Reported issues to higher management with great detail.
• Reduced operational risks while organizing data to forecast performance trends.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained new employees on proper protocols and customer service standards.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Keep operation with zero accident.