HAMAD BIN HUMID
Riyadh,The Kingdom of Arabia
Summary
Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.
Overview
12
12
years of professional experience
Work History
IT Support Technician
Ministry of Environment, Water and Agriculture
Riyadh , Riyadh Region
2011.06 - Current
- Communicated technical concepts to customers clearly by phone, email and online chat.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
Education
Bachelor of Technology - Information Technology and Computing
Arab Open University
Riyadh, Riyadh Region 03/2019 - 08/2023
Diploma - Network
Al-Fadila Higher Institute for Training
Riyadh, Riyadh Region 01/2020 - 03/2022
Skills
- Office 365
- System upgrades
- Microsoft Exchange
- Network support
- Power testing
- Wireless network set up
- Systems support
Languages
Arabic
Native
English
Intermediate
Timeline
IT Support Technician
Ministry of Environment, Water and Agriculture
2011.06 - Current
Bachelor of Technology - Information Technology and Computing
Arab Open University
03/2019 - 08/2023
Diploma - Network
Al-Fadila Higher Institute for Training
01/2020 - 03/2022
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