Hamd Ahmed Bayoumi
Riyadh,Saudi Arabia
Summary
Network professional with over one year of experience in Service Provider and banking environments. Skilled in MPLS technologies, Cisco ACI, and routing protocols (BGP, OSPF, EIGRP), with hands-on experience in 24/7 network monitoring, incident handling, and initial root cause analysis. Familiar with DDoS monitoring using Arbor and effective coordination with Security and SOC teams, with a strong focus on SLA compliance, escalation management, and teamwork in high-pressure environments.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Network and Network Security
Cisco
Riyadh, Saudi Arabia
2025.12 - Current
- Monitor and support all critical banking network links, including branches, ATMs, customer links, and ISP connections, ensuring high availability and service continuity.
- Perform real-time monitoring for network performance, outages, and degradation across mission-critical services.
- Handle high-severity incidents (P1 / P2) and provide fast troubleshooting to minimize downtime and business impact.
- Monitor network traffic against DDoS attacks using Arbor solutions and initiate immediate mitigation actions.
- Act as the first point of escalation for network issues, performing initial root cause analysis before escalation.
- Coordinate and follow up with multiple teams including Security, Cybersecurity, SOC, and Collaboration teams to resolve complex incidents.
- Work closely with ISPs and third-party vendors to troubleshoot external connectivity and backbone issues.
- Ensure compliance with banking SLAs and operational standards, providing continuous service reliability.
- Document incidents, troubleshooting steps, and resolutions for post-incident analysis and reporting.
- Support a 24/7 fast-response environment for one of the largest banking networks in Saudi Arabia.
NOC Engineer
NOOR Data Network
2024.12 - 2025.11
- Provided first-call support to enterprise clients, resolving issues via calls and emails.
- Assessed and addressed complex customer requests by coordinating with relevant departments.
- Diagnosed physical and logical problems, escalating cases when required.
- Configured modems and routers for optimal customer experience.
- Covered night shifts by monitoring various transmission types for seamless operations.
- Executed proactive monitoring of links, implementing customised alarms for immediate response.
- Updated customers regularly on case progress and supplied root cause findings post-resolution.
- Coordinated planned maintenance with customers and internal teams to ensure transparency.
Network engineer
IGFI Company
2024.08 - 2024.11
- Configured and maintained network infrastructure, including Cisco and Juniper routers, switches, and firewalls, as well as workstations and servers.
- Performed troubleshooting and resolved network issues, ensuring minimal downtime and optimized network performance.
- Managed network security by configuring firewalls and implementing best practices to protect against vulnerabilities.
- Gained hands-on experience with network hardware setup and configuration to support organizational connectivity, security, and efficiency needs.
Education
Bachelor - Electronics and Electrical Communications Engineering
EG
Menouf 2019.01 - 2024.01
Skills
- Strong experience in Service Provider (ISP) environments supporting enterprise and banking customers
- Hands-on experience with MPLS technologies (L2VPN & L3VPN) for customer connectivity and service delivery
- Solid knowledge of BGP, OSPF, and EIGRP for routing, monitoring, and troubleshooting complex networks
- 24/7 network monitoring and fast support for critical links including branches, ATMs, and ISP connections
- Proven ability to handle high-priority incidents (P1/P2) with rapid response and root cause analysis
- Experience in DDoS monitoring and mitigation using Arbor, with coordination across Security and SOC teams
- Skilled in SLA monitoring, escalation management, and multi-vendor/ISP coordination
- Strong problem-solving, communication, and teamwork skills in high-pressure operational environments
Certification
- Cisco Certified Network Associate (CCNA 200-301)
- Microsoft Certified Solutions Associate (MCSA)
- Cisco Certified Network Professional Enterprise (CCNP ENARSI 350-401)
- Cisco Certified Network Professional Service Provider
- Cisco Certified Network Professional Enterprise (CCNP ENCORE 350-401)
- Network security cisco and cyberoperation
- Linux Redhat
- Fortinet Network Security Expert (FortiGate NSE4)
- HCIA(Huawei)-SECURITY
LANGUAGES
English
Arabic
PERSONAL SKILLS
- Non-defeatist.
- Good ability to collaborate to identify and resolve issues.
- The ability to quickly search for solutions to any.
- Good organizational and time-management skills. technical problem facing me.
- Decision making.
Timeline
Network and Network Security
Cisco
2025.12 - Current
NOC Engineer
NOOR Data Network
2024.12 - 2025.11
Network engineer
IGFI Company
2024.08 - 2024.11
Bachelor - Electronics and Electrical Communications Engineering
EG
2019.01 - 2024.01