HAMDI BILAL
Cloud Solution Architect
Riyadh,Saudi Arabia
Summary
Seasoned Cloud Solution Architect with Microsoft, experienced in the IT field since university. Passionate about technology, I have developed expertise in designing scalable, secure, and resilient cloud architectures. Skilled in leveraging platforms like AWS, Azure, and Google Cloud to optimize operational efficiency and cost-effectiveness. Equipped with a strong academic foundation and hands-on experience, I drive successful cloud solutions for organizations.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Cloud Solutions Architect
Microsoft
02.2024 - Current
- Deliver proactive onsite support and knowledge transfer to the customer
- Drive on preventing incidents during your customer visits
- Deliver SKU services and customized workshops.
- Deliver technical workshops, presentations and documents.
- Develop and deliver new services to exceed customer expectations.
- Take responsibility for the Microsoft engagement and your own self development.
- Work within Microsoft account teams on strategic customer deployments which may extend outside business hours.
- Work with partners and other MS Consultants in the architecture, design & implementation of MS based solutions.
- Identifies major roles and their responsibilities during the phases of planning, implementing and deploying a business solution
- Assist in developing IT strategy and policies to provide a clear service level agreement (SLA) between IT department and users, including DR Plan, Recovery time objective
- Identify opportunities for providing value to customers, proactively offering to engage our services & ensuring they're satisfied with the delivery of the services
- Represent the interest of customers to internal groups
- Work with Business development during project envisioning to properly scoping technical components and solution architecture. This includes write-ups and reviews of statement of works and proposal support and review.
- Present a professional & compelling image of MS & its products through workshop, presentations.
- Remain technically competent in a broad range of MS products & technologies within area of expertise.
System Administrator
Al Rajhi Bank
01.2022 - 02.2024
- ADDRESSING COMPLEX IT ISSUES
- PARTICIPATING IN SOFTWARE UPDATES AND PATCHES ROLLOUT
- CONFIGURING ANTIVIRUS FOR MAXIMUM IT ENVIRONMENT PROTECTION
- PROVIDING PHONE AND EMAIL SUPPORT TO USERS AND NETWORK ADMINS
- RESEARCHING SUPPLIERS FOR BEST MARKET OPTIONS AND PURCHASING SELECTED IT SUPPLIERS
- MAINTAINING AND FIXING DEVICES (E.G., BARCODE SCANNERS, HONEYWELL HANDHELD SCANNERS)
Senior Technical Support Specialist
Al Akaria
02.2020 - 01.2022
- Desktop/Laptop, Printer, on-site and phone support along with deployment of new equipment
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems, in accordance with Help Desk escalation processes
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within reasonable timeframe
- Manage service requests, software installations, new computer setups, upgrades, etc
- Provide an initial assessment of urgency and business impact on all support calls
- Support the following technologies: Microsoft Office 2007,2008,2013 0365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows O.S, desktops, laptops, printers, networked copiers, NIC's, basic LAN/ WAN connectivity and others as assigned.
Education
BACHELOR'S DEGREE - INFORMATION TECHNOLOGY
UNIVERSITY OF SCIENCE & TECHNOLOGY
01.2013 - 1 2017
Skills
Cloud Platform (Azure, Google, AWS)
Timeline
Cloud Solutions Architect
Microsoft
02.2024 - Current
System Administrator
Al Rajhi Bank
01.2022 - 02.2024
Senior Technical Support Specialist
Al Akaria
02.2020 - 01.2022
BACHELOR'S DEGREE - INFORMATION TECHNOLOGY
UNIVERSITY OF SCIENCE & TECHNOLOGY
01.2013 - 1 2017
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