Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAMDI BILAL

Cloud Solution Architect
Riyadh,Saudi Arabia

Summary

Seasoned Cloud Solution Architect with Microsoft, experienced in the IT field since university. Passionate about technology, I have developed expertise in designing scalable, secure, and resilient cloud architectures. Skilled in leveraging platforms like AWS, Azure, and Google Cloud to optimize operational efficiency and cost-effectiveness. Equipped with a strong academic foundation and hands-on experience, I drive successful cloud solutions for organizations.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Cloud Solutions Architect

Microsoft
02.2024 - Current
  • Deliver proactive onsite support and knowledge transfer to the customer
  • Drive on preventing incidents during your customer visits
  • Deliver SKU services and customized workshops.
  • Deliver technical workshops, presentations and documents.
  • Develop and deliver new services to exceed customer expectations.
  • Take responsibility for the Microsoft engagement and your own self development.
  • Work within Microsoft account teams on strategic customer deployments which may extend outside business hours.
  • Work with partners and other MS Consultants in the architecture, design & implementation of MS based solutions.
  • Identifies major roles and their responsibilities during the phases of planning, implementing and deploying a business solution
  • Assist in developing IT strategy and policies to provide a clear service level agreement (SLA) between IT department and users, including DR Plan, Recovery time objective
  • Identify opportunities for providing value to customers, proactively offering to engage our services & ensuring they're satisfied with the delivery of the services
  • Represent the interest of customers to internal groups
  • Work with Business development during project envisioning to properly scoping technical components and solution architecture. This includes write-ups and reviews of statement of works and proposal support and review.
  • Present a professional & compelling image of MS & its products through workshop, presentations.
  • Remain technically competent in a broad range of MS products & technologies within area of expertise.

System Administrator

Al Rajhi Bank
01.2022 - 02.2024
  • ADDRESSING COMPLEX IT ISSUES
  • PARTICIPATING IN SOFTWARE UPDATES AND PATCHES ROLLOUT
  • CONFIGURING ANTIVIRUS FOR MAXIMUM IT ENVIRONMENT PROTECTION
  • PROVIDING PHONE AND EMAIL SUPPORT TO USERS AND NETWORK ADMINS
  • RESEARCHING SUPPLIERS FOR BEST MARKET OPTIONS AND PURCHASING SELECTED IT SUPPLIERS
  • MAINTAINING AND FIXING DEVICES (E.G., BARCODE SCANNERS, HONEYWELL HANDHELD SCANNERS)

Senior Technical Support Specialist

Al Akaria
02.2020 - 01.2022


  • Desktop/Laptop, Printer, on-site and phone support along with deployment of new equipment
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems, in accordance with Help Desk escalation processes
  • Maintain overall ownership of user's issue & service ensuring that they receive resolution within reasonable timeframe
  • Manage service requests, software installations, new computer setups, upgrades, etc
  • Provide an initial assessment of urgency and business impact on all support calls
  • Support the following technologies: Microsoft Office 2007,2008,2013 0365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows O.S, desktops, laptops, printers, networked copiers, NIC's, basic LAN/ WAN connectivity and others as assigned.

Education

BACHELOR'S DEGREE - INFORMATION TECHNOLOGY

UNIVERSITY OF SCIENCE & TECHNOLOGY
01.2013 - 1 2017

Skills

Cloud Platform (Azure, Google, AWS)

Timeline

Cloud Solutions Architect

Microsoft
02.2024 - Current

System Administrator

Al Rajhi Bank
01.2022 - 02.2024

Senior Technical Support Specialist

Al Akaria
02.2020 - 01.2022

BACHELOR'S DEGREE - INFORMATION TECHNOLOGY

UNIVERSITY OF SCIENCE & TECHNOLOGY
01.2013 - 1 2017
HAMDI BILALCloud Solution Architect