Summary
Overview
Work History
Education
Skills
Timeline
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HAMDI BILAL

Cloud Solution Architect
Riyadh,Saudi Arabia

Summary

Seasoned Cloud Solution Architect with Microsoft, experienced in the IT field since university. Passionate about technology, I have developed expertise in designing scalable, secure, and resilient cloud architectures. Skilled in leveraging platforms like AWS, Azure, and Google Cloud to optimize operational efficiency and cost-effectiveness. Equipped with a strong academic foundation and hands-on experience, I drive successful cloud solutions for organizations.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Cloud Solutions Architect

Microsoft
02.2024 - Current
  • Deliver proactive onsite support and knowledge transfer to the customer
  • Drive on preventing incidents during your customer visits
  • Deliver SKU services and customized workshops.
  • Deliver technical workshops, presentations and documents.
  • Develop and deliver new services to exceed customer expectations.
  • Take responsibility for the Microsoft engagement and your own self development.
  • Work within Microsoft account teams on strategic customer deployments which may extend outside business hours.
  • Work with partners and other MS Consultants in the architecture, design & implementation of MS based solutions.
  • Identifies major roles and their responsibilities during the phases of planning, implementing and deploying a business solution
  • Assist in developing IT strategy and policies to provide a clear service level agreement (SLA) between IT department and users, including DR Plan, Recovery time objective
  • Identify opportunities for providing value to customers, proactively offering to engage our services & ensuring they're satisfied with the delivery of the services
  • Represent the interest of customers to internal groups
  • Work with Business development during project envisioning to properly scoping technical components and solution architecture. This includes write-ups and reviews of statement of works and proposal support and review.
  • Present a professional & compelling image of MS & its products through workshop, presentations.
  • Remain technically competent in a broad range of MS products & technologies within area of expertise.

System Administrator

Al Rajhi Bank
01.2022 - 02.2024
  • ADDRESSING COMPLEX IT ISSUES
  • PARTICIPATING IN SOFTWARE UPDATES AND PATCHES ROLLOUT
  • CONFIGURING ANTIVIRUS FOR MAXIMUM IT ENVIRONMENT PROTECTION
  • PROVIDING PHONE AND EMAIL SUPPORT TO USERS AND NETWORK ADMINS
  • RESEARCHING SUPPLIERS FOR BEST MARKET OPTIONS AND PURCHASING SELECTED IT SUPPLIERS
  • MAINTAINING AND FIXING DEVICES (E.G., BARCODE SCANNERS, HONEYWELL HANDHELD SCANNERS)

Senior Technical Support Specialist

Al Akaria
02.2020 - 01.2022


  • Desktop/Laptop, Printer, on-site and phone support along with deployment of new equipment
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems, in accordance with Help Desk escalation processes
  • Maintain overall ownership of user's issue & service ensuring that they receive resolution within reasonable timeframe
  • Manage service requests, software installations, new computer setups, upgrades, etc
  • Provide an initial assessment of urgency and business impact on all support calls
  • Support the following technologies: Microsoft Office 2007,2008,2013 0365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows O.S, desktops, laptops, printers, networked copiers, NIC's, basic LAN/ WAN connectivity and others as assigned.

Education

BACHELOR'S DEGREE - INFORMATION TECHNOLOGY

UNIVERSITY OF SCIENCE & TECHNOLOGY
01.2013 - 1 2017

Skills

Cloud Platform (Azure, Google, AWS)

Timeline

Cloud Solutions Architect

Microsoft
02.2024 - Current

System Administrator

Al Rajhi Bank
01.2022 - 02.2024

Senior Technical Support Specialist

Al Akaria
02.2020 - 01.2022

BACHELOR'S DEGREE - INFORMATION TECHNOLOGY

UNIVERSITY OF SCIENCE & TECHNOLOGY
01.2013 - 1 2017

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HAMDI BILALCloud Solution Architect