Hamdi Radwan
Riyadh,KSA
Summary
Executive Manager with over 20 years of experience in medical and scientific equipment sectors in Egypt and Saudi Arabia. Expertise in operations management, service leadership, and team development. Demonstrated success in managing multidisciplinary teams, optimizing service operations, and driving customer satisfaction while meeting business objectives.
Hard-working manager with strong organizational skills. Achieves company goals through exceptional planning .
Overview
23
23
years of professional experience
2003
2003
years of post-secondary education
Work history
Executive manager
Roaya for medical and scientific instruments
Giza, EGY
02.2019 - 12.2025
- Led strategic planning initiatives for company growth.
- Streamlined workflow systems for increased productivity.
- Improved customer relations with proactive service policies.
- Directed project teams for timely completion of milestones.
- Achieved sales targets through effective team management and motivation.
- Oversaw financial reporting procedures to ensure regulatory compliance.
- Developed key operational initiatives to drive and maintain substantial business growth.
Service Supervisor
Roche Diagnostics co.
, KSA
04.2016 - 08.2019
- Coordinated daily service activities to ensure smooth operations.
- Trained new employees to support adherence to company standards.
- Streamlined processes to improve efficiency in service delivery.
- Maintained cleanliness and orderliness of workplace to promote professional environment.
- Assisted customers with enquiries to deliver exceptional customer service.
- Conducted routine inspections to maintain high-quality services.
- Supervised daily shift operations to ensure efficient use of resources.
- Provided consistent feedback and guidance to improve team performance.
- Devised activity and service plans to meet customer requirements.
- Briefed and motivated staff to deliver daily operational requirements.
- Actioned customer feedback to promote continued service improvement.
Field service Engineer
Roche Diagnostics co.
, KSA
09.2009 - 04.2016
- Assisted in providing technical support for Roche products, and systems.
- Installed new machinery to boost production efficiency.
- Conducted routine maintenance and checks to enhance system performance.
- Performed regular audits of equipment, ensuring high standards of quality control.
- Delivered 24/7 on-call support to maintain uninterrupted operations.
- Resolved service requests promptly to ensure customer satisfaction.
- Compiled detailed reports, offering insights into equipment status and performance.
- Inspected equipment and processes to minimize maintenance-related downtime and reduce equipment failures.
Biomed. Engineer in many Hospitals
Safari co.
, KSA
06.2006 - 08.2009
- Ensure Agencies tasks performance as per MOH Standard
- Developed prototypes testing feasibility of new design concepts.
- Designed innovative engineering strategies for improved productivity.
- Streamlined workflow by implementing efficient task management strategies.
- Coordinated with other engineers and professionals on large scale projects.
- Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
- Advised on equipment failures and potential repairs to restore functionality.
- Implemented policies and devices to improve workplace safety.
Field service Engineer
Al Shrouq co.
Cairo, Egypt
06.2004 - 05.2006
- Installed, adjusted, maintained, repaired, and provided technical support for company instruments .
- Communicated clearly and appropriately with customers.
- Followed up on all activities and documented service reports, quotations, purchase orders, and invoices.
- Developed detailed reports with clear insights into equipment status and performance.
Field service Engineer
Al Delta co.
Cairo, Egypt
11.2002 - 05.2004
- Improved system performance by conducting routine maintenance and checks.
- Provides clear and appropriate customer relations
- Troubleshot complex technical issues to enhance equipment functionality.
- Performed regular equipment audits; maintained high standards of quality control.
- Followed agreed work schedule when conducting repair and maintenance work.
- Ordered parts to maintain adequate inventory levels.
- Improved system performance by conducting routine maintenance and checks.
Education
Bachelor Of Electronic Engineering - Industrial Electronics And Control
Menoufia University
Egypt06.2002
Skills
- Product development knowledge
- Innovative thinking
- Risk management understanding
- Project planning and execution
- Technical proficiency
- Strategic leadership
- Customer relationship management
- Sales strategy development
- Digital marketing strategies
- Global mindset
- Customer Service
- Equipment Maintenance
- Result-Oriented approach
- Decision-Making proficiency
LANGUAGES
Arabic : Mother tongue.
English : Fluent writing, reading and spoken.
Affiliations
- Fitness
COURSES
- Cobas 6000 technical training- June 2010 - Jeddah
- Elecsys 2010 service training- May 2010 - Riyadh
- Cobas c311 service training- May 2010 - Jeddah
- Cobas c111 service training-June 2010 - Riyadh
- Integra 400 service training-Sep. 2010 - Jeddah
- Hamilton star service training-April 2013 - Switzerland
- Cobas Ampliprep service training - Nov.2013 - Switzerland
- Cobas taqman 96 service training - Nov.2013 - Switzerland
- Cobas taqman 48 service training -Nov.2013 - Switzerland
- Amplilink 3.3 s.w - Nov.2013 - Switzerland
- Commercial communication skills - July 2013 - Riyadh
- Computer Network - Oct. 2013 - E-training
- Magnapure 96 service training- Aug. 2014 - Switzerland
- Cobas lightcycler 480/1536 - Aug. 2014 - Switzerland
- Team Building Service Training- Oct. 2014 - Jeddah
- Communication skills-Jan. 2014 - Dubai
- Problem Analysis training- May 2014 - Dubai
- Laboratory overview & pre-Analytics technology- May 2014 - Dubai
- Clinical chemistry update Application training- May 2014 - Dubai
- Benchmark XT service training - May 2015 - France
- Advanced Microsoft Excel - Feb. 2015 - Dubai
- Cobas s201 config D - May 2015 - Switzerland
- Cobas s201 config E - may 2015 - Switzerland
Timeline
Executive manager
Roaya for medical and scientific instruments
02.2019 - 12.2025
Service Supervisor
Roche Diagnostics co.
04.2016 - 08.2019
Field service Engineer
Roche Diagnostics co.
09.2009 - 04.2016
Biomed. Engineer in many Hospitals
Safari co.
06.2006 - 08.2009
Field service Engineer
Al Shrouq co.
06.2004 - 05.2006
Field service Engineer
Al Delta co.
11.2002 - 05.2004
Bachelor Of Electronic Engineering - Industrial Electronics And Control
Menoufia University