Hamdy Hassan
Operations Manager
Al Madinah,01
Summary
Operations manager with a proven track record of overseeing daily property management tasks, including maintenance, repairs, rent collection, tenant relations, and marketing. Skilled in managing electrical, plumbing, and security systems to maintain profitable properties. Educational background in Mining, Petroleum and Minerals Engineering, and Architectural and Construction Professional Supervision. Strong leadership, communication, attention to detail, and problem-solving abilities with deep knowledge of real estate operations and regulations. Collaborative leader dedicated to creating a positive work culture and building relationships with stakeholders in fast-paced environments, focused on streamlining operations to reduce costs and improve efficiency through sound judgment and independent decision-making for driving company success.
Overview
17
17
years of professional experience
1
1
Education Ranking Certificate
Work History
Shopping Center Operation Manager
AS SAFIYYAH MUSEUM AND PARK
01.2023 - Current
- Oversaw daily operations, ensuring alignment with organizational goals and visitor satisfaction.
- Led operational strategies to enhance visitor experience and streamline the shopping mall and museum processes.
- Developed and implemented training programs to improve staff performance and service delivery - more than 100 Direct and indirect,
Mall Manager
AUDAZ Mall
10.2022 - Current
- Prepare the annual operating budget for the shopping mall to be reviewed and approved by higher management.
- Ensure business functioning within budgeted costs and above targeted revenues
- Conduct market research and analysis to create detailed plans for business opportunities.
- Working on acquiring new customers and managing customer relationships for 800 owners and lessors..... And More...
Mall Manager
Plaza Espana Mall
10.2020 - 09.2022
- Managed mall team to oversee daily operations, all contract staff work, incl. maintenance, security & cleaning, mall administration, and customer service
- Created all operating policies and procedures.
- Minimize the expected annual operating budget for the Plaza Espana Mall by 20 % and ensure business functioning within budgeted costs and above targeted revenues........And More....
Operations Director
The Management House
05.2017 - 11.2020
- Develop and implement business strategies that support the organization's growth in alignment with the company's goals and objectives.
- Manage overall management company function areas, present consultancy to startup malls leasing support, marketing & budgeting........ And More.....
- Established partnerships with vendors, negotiating contracts to improve service delivery and reduce costs.
- Reduced the fit-out time approval procedure to 7 days by restructuring employee schedules.
Director of Operations
Tawar Mall
12.2015 - 04.2017
- Prepare and maintain service-delivery contracts with service-level standards for all suppliers and contractors to ensure excellent customer and retailer service levels
- Created all operating policies and procedures duly followed by the tenants, service providers, contractors, etc. incl.
- Create the annual operating budget for the TAWAR Mall and ensure business functioning within budgeted costs........ And More...
Operations Manager
Mall of Arabia
12.2010 - 11.2015
- Deputy manager with responsibility for all mall management issues
- Manage coordination for all daily mall operational tasks like maintenance, security, traffic, customer Service, Safety, housekeeping, and marketing
- Follow up with mall contractors and construction, fit out Progress for more than 500 brands
- Control and follow up on the proceedings, staff, goods, and delivery for More than 6500 staff members. Maintain records of all tenant service contracts. Ensure all equipment is serviced promptly and is performing its function efficiently
- Daily, Weekly, and Monthly documentation and reports. And More....
- Developed and enforced standard operating procedures for daily operations and compliance.
Head of Maintenance
B.TECH
10.2009 - 11.2010
- The Head of Maintenance is responsible for preparing the maintenance plan and annual renewals of branches and stores of the company (a total of 55 showrooms in addition to 43 stores). And More.....
- Managed budgeting for maintenance activities, aligning resources with strategic goals.
Site Engineer
El Shorbagy-Co
08.2008 - 09.2009
- Participated in rebuilding the rundown parts Pyramid of Sakkara (the oldest building in history), and I was the execution engineer responsible for supporting 1.65 km of the four levels of damaged tunnels.
- Evaluated subcontractor performance to ensure adherence to quality standards and timelines.
- Carried out with a group of technicians, the execution of the metal supporting for the South tomb and the Entrance of the pyramid of Sukkara. And More.....
Education
Bachelor of Mining Engineering - mining, petroleum and metallurgy engineering
Cairo University
Cairo, Egypt07.2008
High School Diploma - Civil & architecture
Cairo Technical Architectural School
Cairo, Egypt07.1999
Skills
- Budgeting
- Key Performance Indicators
- Budgeting & Forecasting
- Tenant Relations
- Team leadership
- Time management
- Customer service
- Staff management
- Operations management
- Staff development
- Policy and procedure development
- Decision-making
Websites
Certification
- Certified Professional AutoCAD Civil 3D 2013 - Cairo University
- Certificate of Appreciation - Resala Charity Organization | جمعية رسالة للاعمال الخيرية
- Certificate of Appreciation - Mall of Arabia 2013
- Certificate of Appreciation - Mall of Arabia 2014
- Business etiquette - targetgettingbetter
- Appreciation Certificate - Association Of Friends Of The National Cancer Institute (AFNCI) ( 57357 )
- Time management - targetgettingbetter
- ICDL - ICDL Arabia
- Interior Designer - Creative Online Courses
- Architectural finishing - Creative Online Courses
- Project Management Simplified - LinkedIn
- Green Building Concepts Foundations – LinkedIn
- Business Development: Strategic Planning - LinkedIn
- Operational Excellence Foundations - LinkedIn
Timeline
Shopping Center Operation Manager
AS SAFIYYAH MUSEUM AND PARK
01.2023 - Current
Mall Manager
AUDAZ Mall
10.2022 - Current
Mall Manager
Plaza Espana Mall
10.2020 - 09.2022
Operations Director
The Management House
05.2017 - 11.2020
Director of Operations
Tawar Mall
12.2015 - 04.2017
Operations Manager
Mall of Arabia
12.2010 - 11.2015
Head of Maintenance
B.TECH
10.2009 - 11.2010
Site Engineer
El Shorbagy-Co
08.2008 - 09.2009
Bachelor of Mining Engineering - mining, petroleum and metallurgy engineering
Cairo University
High School Diploma - Civil & architecture
Cairo Technical Architectural School
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