Hamed Ahmed
Riyadh,Saudi Arabia
Summary
I strive to develop the work environment in which I am present, gain experience, reach my goal and the place I aspire to reach, and highlight the effective role in a competitive work environment by giving my best
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Technical support specialist
trust soft for information technology
Riyadh, Saudi Arabia
2021.11 - 2022.02
- Maintained friendly and customer-centric approach as the first point of contact.
- Accurately determined support level required by gathering customer and technology information.
- Addressed customer technical inquiries via phone and email, providing detailed support.
- Achieved high levels of customer satisfaction, closing trouble tickets with first-call resolution.
- Leveraged IT Help Desk and 2nd Line Support background to enhance technical problem-solving capabilities.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Troubleshot operating systems, hardware and software problems to identify root causes.
Data entry administrator
Destination food company
Riyadh, Saudi Arabia
2022.03 - 2023.08
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Supported executive leadership and office staff by managing operational workflow.
- Photocopied, scanned and printed relevant data for manager.
- Encouraged customer feedback to deliver information to management for process improvements.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Performed routine data backups to avoid information and file loss.
- Gathered and verified information by corresponding with other departments and appropriate stakeholders.
Electronic Services Employee
New generation library
Riyadh, Saudi Arabia
2023.10 - Current
- Designed digital and print materials to engage audiences.
- Applied positive customer service approach to increase satisfaction levels.
- Processed invoices and payment runs with complete accuracy.
- Handled high volume calls to address customer inquiries and concerns.
- Displayed energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Absher services for individuals, businesses
Personnel and business services qiwa
Insurance and citizen assistance services
Insurance
Receptionist
High Star Hotel
Dhamer, yemen
2016.04 - 2017.10
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered [30]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Provided clerical support to company employees, including copying, faxing and file management.
- Signposted other services where appropriate using industry knowledge and contacts.
Education
Diploma - Computer Softwere
Technical Institute
Yemen 2017.01 - 2020.06
Secondary - Scientific department
School of Correction
Taiz2014
Skills
- Microsoft Office
- Technical Support
- Communication
- Multi tasking
- Creativity
- Easily Adaptable
- Time Management
- Work With Team
- Data Entry
- Collaboration
Languages
Arabic
Native
English
Intermediate
Training Courses
- Smart Phone Programming
- International Computer driving license(ICDL)
- Diploma Of Financial Accounting
- Onx Pro Accounting System
- Integrated Accounting System
- Business Administration
Timeline
Electronic Services Employee
New generation library
2023.10 - Current
Data entry administrator
Destination food company
2022.03 - 2023.08
Technical support specialist
trust soft for information technology
2021.11 - 2022.02
Diploma - Computer Softwere
Technical Institute
2017.01 - 2020.06
Receptionist
High Star Hotel
2016.04 - 2017.10
Secondary - Scientific department
School of Correction