Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Timeline
Generic
HAMED ALGHAMDI

HAMED ALGHAMDI

Riyadh,Saudi Arabia

Summary

Strategic operations expert with extensive experience in large-scale project management, significantly contributing to Saudi Vision 2030 initiatives. Skilled in Yardi and Microsoft Office Suite, with a solid foundation in e-commerce management and quality improvement. Proven ability in policy development, team leadership, and effective communication in multicultural environments. Focused on recruitment, onboarding, and talent retention to enhance product knowledge and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work history

KSA Catalog Manager - (Retail Business Services) RBS Flex Org Variable

Amazon.com Inc
Riyadh
06.2022 - 05.2024
  • Direct business metrics management and process definition for Softline Enrichment Projects across MENA region, encompassing Broken Variation, Split Variation, Size Chart, Size Normalization, Leaf Node, Duplicates & Merge, and Reactive Softline.
  • Enhance discoverability and quality of data on website detail pages for all Softline product families including shoes, apparel, watches, accessories, and jewellery to deliver superior customer experience.
  • Sets relevant operational metrics aligned with business objectives; formulates processes for measuring, monitoring, and enhancing continuous improvement of these metrics.
  • Continuously tracked key metrics to identify risks and manage resources effectively.
  • Planned and managed capacity to meet business objectives for Softline Enrichment.
  • Developed and managed organizational structure, aligning with scope of work requirements and budget.
  • Delivers function-level planning contributions at monthly, quarterly, and half-yearly intervals to MENA Headquarters.
  • Implements thorough analysis and develops COEs (Correction of Error) focusing on deviations, challenges, root causes, and corrective actions.
  • Spearheads process improvement projects, delivers solution proposals, and executes implementations across relevant operational areas.
  • Manages and develops SOPs, promoting best practices among worldwide teams.
  • Facilitates structured communication with all internal (Vendor Managers, Sr. Vendor Managers) and external stakeholders.
  • Established and negotiated project objectives with Retail and SP senior stakeholders for Softline Enrichment initiatives.
    Managed roadblocks and communicated progress through regular updates.
    Tested new projects to enhance onboarding experience.
  • Formulates solutions targeting customer-facing or operational difficulties; collaborates with subject matter experts and business analysts to optimise relevant technology resources for superior customer experience.
  • Facilitate onboarding and alignment of ideas across Amazon Worldwide teams to identify potential process improvements for implementation in MENA Marketplace.
  • Developed departmental strategy, goals, and required headcount in line with organisational objectives.
    Established key performance indicators and reporting metrics to assess progress.
  • Analysed financial impacts to align initiatives with overall business strategy.
  • Retained and nurtured talent to meet evolving hiring needs.
  • Streamlined communication channels, enhanced internal information flow.
  • Facilitated staff training (23 employees), resulting in better customer service.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Implemented cost reduction measures, reduced overhead expenses.

Senior Operations Manager

AL-Baltan Group, Prestige Company
Riyadh, Saudi Arabia
08.2021 - 06.2022
  • Managing Project Development and Operations of parking zones within Riyadh Season projects such as Boulevard, Winter Wonderland, Combat Field, and Al Murraba Park alongside Marsool Park 'Nasser FC Stadium'. Prestige paid parking project is one of the cornerstone initiatives under Privatization Program of the Saudi Vision 2030.
  • Managing all project activities, regulations, request for qualification, term sheet, supply and demand studies, request for proposal with deep thoughtful in technical specifications and financial aspect including a partnership model with the private sector
  • Leading the company’s operations department, developing operational plans and training programs for all staff members in all projects (150 employees), and directing the day-to-day operations of all projects.
  • Overseeing the recruitment and hiring of new employees.
  • Played an integral role as development analyst and engaged with several team such as (GEA, SELA & Traffic Police senior officials) to complete several projects around Riyadh City.
  • Achieved overall parking project and operation objectives of Riyadh Season Zones (Boulevard, Winter Wonderland, Combat Field & AlMurraba Park) along with Marsool Park (Nasser FC Stadium); while managing all operational tasks, such as traffic impact, environmental impact, soil & demographical studies
  • Maintained compliance with industry regulations throughout all operations procedures.
  • Streamlined operations by reviewing and implementing efficient processes.
  • Developed strategies for optimal utilisation of resources.

Operations Manager

Kaden Investment (Roshen Front Mall)
Riyadh, Saudi Arabia
12.2019 - 08.2021
  • Managing shopping mall operation, including property management, tenant management, customer service, leasing, contract management such as facility management, maintenance, cleaning, and security, while continually enhancing performance and quality standards within mall operations.
  • Managed policies and procedures within mall operations to drive efficiency.
  • Controlled costs through effective budgeting strategies.
    Executed analysis comparing budgeted and actual costs to highlight improvement opportunities.
  • Streamline policies and procedures for (Security, Customer Service, HSE, Housekeeping) through update of department’s guidelines and procedures such as CS guidelines, ERP, Crisis Management, Risk Assessments, Permit to Work System, etc.
  • Negotiated contracts with suppliers for cost-effective procurement of resources.
  • Monitored health and safety measures for guaranteed compliance.
  • Ensuring that all operations support functions (Construction, HSE, Facility, Maintenance, and Fit-out), as well as all operations soft services staff (security, housekeeping, landscaping, ambience, and customer service) are efficient and adhere to operational standards and schedules.
  • Optimized workflow procedures with strategic planning and team coordination leading 13 employees.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Liaised with stakeholders for transparent communication and better decision making.

HR- Administrative Supervisor

Kaden Investment
Riyadh, Saudi Arabia
04.2019 - 12.2019
  • Supervising administration department functions, controlling administrative supplies, and establishing administrative budget for three projects (Kaden Investment HQ, Logistics Park Kaden, and Riyadh Front Mall).
  • Establishing various company policies such as parking policy, Visitors Policy, and worked on Company Policy Manual.
  • Worked closely with department heads and provided guidance in resolving technical and administrative problems with their respective departments.
  • Ensured compliance with company policies and regulations, promoting fair work environment.
  • Managed effective scheduling with meticulous attention to detail.
  • Led recruitment and training efforts to maintain highly competent workforce.
  • Organised comprehensive training programmes to upskill staff members.
  • Supervised 6 administrative staff to ensure smooth administrative targets and objectives.
  • Client satisfaction achieved through excellent customer service skills.
  • Managed and resolved employee queries and concerns to create positive workplace culture.

Co-Founder & Chief Operating Officer – HR Admin

Iceberg Laundries
Abu Dhabi, United Arab Emirates
04.2013 - 02.2019
  • Co-Founder & Chief Operating Officer – HR & Business Administration | Iceberg Laundries
  • Directing functions of all following departments of business; Operations & Maintenance | Customer Service & Logistics | Government Affairs & Human Resources.
  • Drove end-to-end operations, optimizing workflows and service delivery for high-volume commercial laundry.
  • Led HR strategy including hiring, payroll, compliance, and culture development to retain top talent.
  • Streamlined SOPs and quality controls, cutting errors and boosting efficiency.
  • Managed budgets and cost controls to increase profitability.
  • Designed KPIs and training to elevate team performance and customer satisfaction.
  • Executed growth strategies to expand market presence and competitiveness.
  • Negotiated contracts with external partners for mutual benefits.
  • Promoted customer-centric approach in all business operations.
  • Streamlined HR processes by developing and implementing efficient systems.
  • Strategically planned workforce requirements with 57 employees, meeting organizational needs whilst saving costs.
  • Oversaw payroll functions, ensuring timely and accurate payment of salaries.

Education

Bachelor of Administrative & Financial Science E - E-Commerce

Saudi Electronic University
Riyadh, Saudi Arabia
09/2023 -

Bachelor of Arts - Political Science & International Relations

California State University Fullerton (CSUF)
California, United States of America
06/2011 - 03/2013

Bachelor of Arts - Political Science

University of California Riverside (UCR)
California, USA
06/2010 - 03/2011

Skills

  • Strategic Operations
  • Software Proficiency: Yardi Systems, Microsoft Office Suite, CSI
  • E-Commerce Management
  • Large-Scale Project Management (Saudi Vision 2030 Initiatives)
  • Quality Improvement & KPI
  • Policy and Procedure Development
  • Team Leadership
  • Mall and Events Operations
  • Diverse Cultural Communication
  • Recruitment, Onboarding and Talent Retention
  • Product knowledge and integration
  • Diplomatic communication
  • Decision making under pressure

Certification

  • Certification Analysis & Statistics | National Association of State Boards of Accountancy (NASBA) | 2023-05
  • Certification in Executive Leadership and Project Management Budgets | Project Management Institute (PMI) | 2023-06
  • Certification in Management for Operational Excellence | Project Management Institute (PMI) | 2023-07
  • Lean Six Sigma Green Belt Course | Advanced Innovation Group Pro Excellence (AIGPE) | 2025-06
  • Data Analytics | Amazon (iPursue) | 2023-09
  • Leadership Foundations | Project Management Institute | 2023-07
  • Microsoft Excel Advanced | Udemy | 2023-07
  • People Management | Amazon purse | 2024-01
  • Conscious Leadership | Project Management Institute | 2023-07
  • Project Management Foundations: Budgets | Project Management Institute | 2023-07
  • Supply Chain Foundations: Project Management | Project Management Institute | 2023-07

Languages

English
Native
Arabic
Native

Timeline

KSA Catalog Manager - (Retail Business Services) RBS Flex Org Variable

Amazon.com Inc
06.2022 - 05.2024

Senior Operations Manager

AL-Baltan Group, Prestige Company
08.2021 - 06.2022

Operations Manager

Kaden Investment (Roshen Front Mall)
12.2019 - 08.2021

HR- Administrative Supervisor

Kaden Investment
04.2019 - 12.2019

Co-Founder & Chief Operating Officer – HR Admin

Iceberg Laundries
04.2013 - 02.2019

Bachelor of Administrative & Financial Science E - E-Commerce

Saudi Electronic University
09/2023 -

Bachelor of Arts - Political Science & International Relations

California State University Fullerton (CSUF)
06/2011 - 03/2013

Bachelor of Arts - Political Science

University of California Riverside (UCR)
06/2010 - 03/2011

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HAMED ALGHAMDI