Hamed Malkawi
Riyadh,Saudi Arabia
Summary
Highly driven, motivated, and professional project & program manager with experience leading cross-functional teams, streamlining processes and business applications, with a proven record of managing complex, multimillion-dollar projects that require managing large numbers of stakeholders.
Knowledge of methodologies with the ability to integrate when needed to fit the right project and needs of the business. Proven ability to work remotely, do feasibility studies, negotiate with stakeholders, solve development problems, allocate resources, and make sure working conditions are safe.
Successfully creating a strong team presence, with consistent achievement in motivating and engaging employees building top-performing teams in the organization improving employee retention and working relationships in all departments. Capable of working in both team and independent environments.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Head of PMO
Saudi Arabia
Riyadh, Saudi Arabia
2023.11 - Current
- Controlled resources by department or project.
- Conducted risk assessments for timely mitigation of potential issues.
- Planned revenue generation strategies designed for growth.
- Streamlined project management processes to improve efficiency.
- Enhanced project visibility by creating detailed progress reports.
- Worked closely with business leads for timely resolution of critical issues impacting project timelines and deliverables.
- Developed and maintained comprehensive project documentation, ensuring transparency at all levels.
Senior project manager
Progressoft, Kuwait
Kuwait, Kuwait
2021.11 - 2023.10
- Directed large-scale, cross-functional, and global project teams, successfully delivering high-impact projects for commercial banks in Kuwait.
- Consolidated projects, driving effective team management, strategic planning, and process optimization to achieve operational excellence.
- Managed and monitored budgets, conducted weekly cross-disciplinary team meetings, and ensured alignment with project goals and timelines.
- Provided leadership and mentorship to Scrum teams and managers, fostering an agile environment to enhance team performance and deliverables.
- Improved team performance through regular training sessions and workshops.
- Monitored health and safety measures for guaranteed compliance.
- Managed resources efficiently, resulting in cost savings.
Senior Project & Program Manager
Progressoft, Amman & Bahrain
Amman, Jordan
2015.06 - 2021.11
- Managed large-scale, cross-functional, and global project teams and demonstrated success in project delivery for commercial banks in Jordan, and Bahrain.
- Managed a countrywide program in Bahrain with teams from various departments such as development, implementation, billing, and marketing.
- Combine projects and involve team management, planning, and process management.
- Manage and review budgets and conduct weekly meetings with the multidisciplinary team.
- Led, and coached members of Scrum teams and Scrum team managers.
- Participated in building the PMO methodologies.
- Maintain detailed and accurate project logs and complete all necessary documentation.
Senior project manager
Data Consult
Amman, Jordan
2014.04 - 2016.05
- Coordinated hiring, recruitment, and training strategies to build a successful administrative team.
- Reduced downtime with effective scheduling and resourcing.
- Led meetings with department executives to review project status, and draft action plans to deliver proposed changes.
- Conducted risk assessments to mitigate potential disruptions on projects' timelines or budgets.
- Submitted performance feedback to stakeholders, keeping project teams on track.
- Organized financial and operational data to help with yearly budgeting and planning.
- Coordinated with stakeholders to meet project objectives.
Project manager
Gardenia Telco
Amman, Jordan
2010.08 - 2014.03
- Developed comprehensive project plans for successful execution and delivery.
- Fostered a positive work environment, and enhanced team productivity substantially.
- Streamlined processes using lean methodologies, and improved operational efficiency significantly.
- Coordinated test efforts of the onsite/offsite teams for various projects; prepared project budgets, and forecasts & tracked financials.
- Ensured all materials and subcontractors are committed, approved, and available by the time they are required.
- Responsible for meeting customer satisfaction objectives and ensuring theaccount team meets procedural requirements for compliance with business delivery, quality standards.
Account manager
Scope Information Technology
Amman, Jordan
2009.08 - 2010.08
- Enhanced new business acquisition through strategic networking and lead generation.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Processed customer payments and set up direct debits for long-term service contracts.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Demonstrated product features and functions to engage potential customers.
System analyst
Digital Era
Amman, Jordan
2007.06 - 2009.06
- Recommended vital upgrades for improved system performance.
- Partnered with users to understand and define system requirements.
- Oversaw installation of new systems, ensuring minimal disruption to ongoing work processes.
- Conducted comprehensive training sessions, enhancing team's technical skill set.
Web developer
Digital document solution
Amman, Jordan
2005.05 - 2007.06
- Developed .net web applications for the company’s internal usage.
- Optimised applications for maximum speed and scalability, enhancing website performance.
- Performed comprehensive quality assurance testing prior to launch and conducted ongoing evaluations post-launch to ensure optimal performance.
- Solved cross-browser compatibility issues for a flawless browsing experience.
Education
Bachelor of Computer Science - Information Technology
Jordan University for Science and Technologies
Jordan 2000.08 - 2005.01
Skills
- Interpersonal communication
- Financial risk analysis
- Commercial Awareness
- Customer engagement
- Stakeholder engagement
- Process mapping
- Coaching and mentoring
- Process optimisation
- Analytical-thinking
- Budgeting and forecasting
- Project Management
Languages
Arabic
Native
English
Fluent
Certification
Project Management Professional - PMP Certified
ACP & OPM3 Trained
References
References available upon request.
Timeline
Head of PMO
Saudi Arabia
2023.11 - Current
Senior project manager
Progressoft, Kuwait
2021.11 - 2023.10
Senior Project & Program Manager
Progressoft, Amman & Bahrain
2015.06 - 2021.11
Senior project manager
Data Consult
2014.04 - 2016.05
Project manager
Gardenia Telco
2010.08 - 2014.03
Account manager
Scope Information Technology
2009.08 - 2010.08
System analyst
Digital Era
2007.06 - 2009.06
Web developer
Digital document solution
2005.05 - 2007.06
Bachelor of Computer Science - Information Technology
Jordan University for Science and Technologies
2000.08 - 2005.01