Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Hamid Afsar

Hamid Afsar

Dammam,Saudi Arabia

Summary

7 Years and counting in tech customer support. Dedicated professional with expertise in computer operating systems, hardware, and software. Demonstrates strong problem-solving abilities and excels in analysing and diagnosing technical issues. Proven track record in customer service and support, with a focus on issue resolution and technical support assistance. Committed to leveraging skills to enhance customer satisfaction and operational efficiency.

Overview

9
9
years of professional experience
18
18
years of post-secondary education

Work history

Customer Support Specialist

Mobily
Dammam, Saudi Arabia
01.2018 - 08.2025
  • To serve as a centralized point of contact for user support and to provide information & guidance.
  • Logging, resolving & escalating issues.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Worked closely with IT support teams to resolve complex technical problems.
  • Frequently attend educational seminars to improve knowledge and performance level
  • Improved customer satisfaction by providing technical support for software and hardware issues.
  • Managed over 100 calls daily relating to different kinds of issues

Van salesman

Establishment of Fawaz aljahdali
Jeddah, Saudi Arabia
01.2017 - 01.2018
  • Driving a van and selling products to customers.
  • Delivering purchase orders and informing existing customers of new products.
  • Increasing sales by promoting products and analyzing competitor behavior.
  • Maintained vehicle cleanliness for positive brand representation.
  • Performed daily vehicle checks to ensure road safety.
  • Increased sales by 10%"

Education

Bachelor of Technology - Information technology and Computing

Arab Open University
Jeddah
01.2014 - 08.2018

High School Diploma - Commerce

PISJ
Jeddah
01.2000 - 01.2013

Skills

  • Knowledge of computer operating systems, hardware and software
  • Problem solving
  • Analyzing and diagnosing issues and malfunctions
  • Customer service skills
  • Customer support
  • Issue resolution
  • Technical support assistance

Languages

English
Proficient (C2)
Arabic
Intermediate
Urdu
Proficient (C2)

Timeline

Customer Support Specialist

Mobily
01.2018 - 08.2025

Van salesman

Establishment of Fawaz aljahdali
01.2017 - 01.2018

Bachelor of Technology - Information technology and Computing

Arab Open University
01.2014 - 08.2018

High School Diploma - Commerce

PISJ
01.2000 - 01.2013
Hamid Afsar