Hamid Iqbal
Desk Support Engineer
Tabuk
Summary
Competent [Job Title] well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Articulate [Job Title] with [Number]-year record of finding effective solutions to technical issues through troubleshooting and issue analysis. Proudly certified in [Area of certification]. Promotes dynamic skills in [Skill].
Experienced with providing comprehensive technical support for desktop systems. Utilizes problem-solving skills to diagnose and resolve hardware and software issues efficiently. Knowledge of network configurations and system maintenance to ensure optimal performance.
Technical support professional, prepared to bring expertise in diagnosing and resolving technical issues. Proven track record in installing and maintaining hardware and software systems. Valued for effective collaboration with team members and adaptability to changing requirements, showcasing problem-solving abilities and customer service skills.
Results-oriented Desktop Support Engineer with [Number]+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, & others
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Desktop Support Engineer
Ebttikar Technology Company
07.2018 - Current
- STC (SEDCO CVM System) Installation and Maintenance.
- I am responsible to install and configure the Hardware of CVM system configure the KIOSK machine.
- Maintenance of the CVM system.
- Implementation & Maintenance of DMS system in STC Offices.
- Providing services for Mobily SSM Kiosk (Self Service Machine) project.
- Hardware & software support for SIM Cards & Paper rolls Refilling, Cash Box Collection.
- Providing hardware and software support for the POS machine.
- Support for the hardware, software for desktop, collecting Yearly inventory for the desktop system.
- To help the NOC team for the NW support.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Walked individuals through basic troubleshooting tasks.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Configured and installed computer systems for other sub-organizations.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
- Reduced system downtime with proactive maintenance and regular updates.
- Supported remote users, ensuring seamless access to network resources.
- Improved network connectivity, troubleshooting and resolving complex network issues.
- Reduced hardware expenses by effectively managing inventory and identifying opportunities for upgrades.
- Documented technical procedures, allowing for quicker resolution of common issues.
- Enhanced user satisfaction by providing timely and accurate troubleshooting for hardware and software issues.
- Installed and configured computer systems and applications, leading to smoother operations.
- Contributed to IT projects, ensuring successful completion within timelines.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
Desktop Support Engineer
Tabuk Municipality Corporation
01.2015 - 07.2018
- Company Overview: Project was under the below company ACS (Arabic Computer Services)
- Desktop Support Eng. Pc Hardware & Software.
- Troubleshooting & Windows Installation.
- Printer & Plotter Maintenance, Troubleshooting & Installation.
- Network: Cable Crimping, Network Installation, Domain Joining Work in Domain Sharing Printers, Files, folders, Drives.
- Project was under the below company ACS (Arabic Computer Services)
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to maintain system integrity.
- Support for the hardware, software for desktop, collecting Yearly inventory for the desktop system.
- To help the NOC team for the NW support.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Walked individuals through basic troubleshooting tasks.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Configured and installed computer systems for other sub-organizations.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
- Reduced system downtime with proactive maintenance and regular updates.
- Supported remote users, ensuring seamless access to network resources.
- Improved network connectivity, troubleshooting and resolving complex network issues.
- Reduced hardware expenses by effectively managing inventory and identifying opportunities for upgrades.
- Documented technical procedures, allowing for quicker resolution of common issues.
- Enhanced user satisfaction by providing timely and accurate troubleshooting for hardware and software issues.
- Installed and configured computer systems and applications, leading to smoother operations.
- Contributed to IT projects, ensuring successful completion within timelines.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
Technical Support
Al Amalain Computers
09.2010 - 09.2011
- Working as Technical Support of All Kind of Computers, Dot-Matrix Printers, Laser Printers and Laptop Etcetera
- Maintenance of Hardware and Software All Soft of Computers. Assembling.
Education
High School Diploma -
TTB
04.2001 - 01.2013
High School Diploma -
B. I .S .E Peshawar
Pakistan 04.2001 - 01.1996
Skills
Software installation
Hardware installation
Technical support
Windows operating system
Remote desktop support
Application installations
End user support
Issue resolution
Hardware diagnostics
Local area networking
Printer and peripheral support
Help desk experience
Technical support expertise
Incident management
Data backup and recovery
Customer service
Troubleshooting and diagnosis
Operating systems
Service order documentation
User request coordination
Troubleshooting and Diagnostics
Hardware and software upgrades
Video conference support
Technical troubleshooting
Desktop support
Hardware and software configuration
User support
System maintenance
System configuration
Help desk support
Technical issues analysis
LAN/WAN
Hardware configuration
Teamwork and collaboration
Support services
Problem-solving abilities
Hardware and software repair
TCP/IP
Hardware upgrades
Device installation
Customer communication and empathy
Remote technical support
Online chat support
Issue and resolution tracking
Multitasking Abilities
Team collaboration
Computer diagnostics
Laptop servicing
Service desk team management
Multitasking
Incoming call management
Employee computer support
Education
S. S. C, 08/96, B. I .S .E Peshawar, D I T, 08/13, TTB, Computer Hardware Training, 01/01 - 12/02, Technical Training Centre (Semi Govt. Reg.) Risalpur, Pakistan, Computer Hardware and Software Installation and Trouble Shooting, 01/01 - 12/02, IBM Computer College (Reg.) Mardan KPK, Pakistan, DIT Diploma in Information Technology, 08/13, TTB, 80%
SCE (Saudi Council of Engineers)Registration
537317
Personal Information
- Father's Name: Muhammad Younas
- Gender: Male
- Nationality: Pakistani
- Driving License: KSA Valid
- Marital Status: Married
- Religion: Islam
Timeline
Desktop Support Engineer
Ebttikar Technology Company
07.2018 - Current
Desktop Support Engineer
Tabuk Municipality Corporation
01.2015 - 07.2018
Technical Support
Al Amalain Computers
09.2010 - 09.2011
High School Diploma -
TTB
04.2001 - 01.2013
High School Diploma -
B. I .S .E Peshawar
04.2001 - 01.1996