HAMIDA CHERNI
ALKHOBAR,SAUDI ARABIA
Summary
Experienced housekeeping professional with extensive knowledge of sanitation standards, equipment handling, and waste disposal regulations. Demonstrates reliable dependability and budgeting proficiency, alongside expertise in cleaning products and housekeeping software. Proficient in hotel software, guest relations, and customer focus. Recognized for deep-cleaning expertise, leadership excellence, staff training, and housekeeper line management. Committed to maintaining high standards of cleanliness and efficiency while fostering positive guest experiences.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Senior housekeeping supervisor
Compound
Khobar, Eastern Province
2024.05 - Current
- Implemented eco-friendly cleaning practices contributing towards sustainability efforts of the establishment.
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
- Maintained high standards of hygiene for guest satisfaction.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Trained staff, improving service quality and consistency.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Audited rooms after cleaning to check cleanliness standards.
alpha call center
Tunisia
Tunisia , Tunisia
2023.06 - 2024.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supervised shift operations whilst ensuring adherence to company guidelines and protocols.
- Facilitated interdepartmental coordination for better issue resolution, resulted in improved cross-functional collaboration.
travel agent
Tunisia
Tunisia, Tunisia
2023.03 - 2023.06
- Tailored bespoke holiday packages for memorable experiences.
- Enhanced customer satisfaction by providing accurate travel advice and recommendations.
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Conducted market research to stay abreast of industry trends.t
- Offered 24 and 7 support to travellers, alleviating stress during emergencies.
- Coordinated transport arrangements from airports to accommodation facilities.
call center
Djeddi Call Center
tunisia, Tunisia
2022.01 - 2023.05
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Performed data entry tasks to keep records up-to-date and organised.
- Improved team productivity through effective collaboration and teamwork.
Sales assistant
Barshka Tunisia Mall
Barashka, Tunisia
2019.01 - 2020.04
- Offered personalised shopping advice to enhance customer experiences.
- Demonstrated products effectively leading to increased sales conversions.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.sales
- Assisted customers with product selection for optimal satisfaction.
Education
Master's degree - French Language
high school diploma 2017
Tunisia 2018.01 - 2024.05
Skills
- Knowledge of sanitation standards
- Equipment handling
- Waste disposal regulation familiarity
- Reliable dependability
- Budgeting proficiency
- Knowledge of cleaning products
- Proficient in housekeeping software
- Hotel software proficiency
- Guest relation
- Customer focus
- Deep-Cleaning expert
- Leadership excellence
- Staff training
- Housekeeper line management
Languages
Arabic
Intermediate
French
Intermediate
English
Intermediate
Timeline
Senior housekeeping supervisor
Compound
2024.05 - Current
alpha call center
Tunisia
2023.06 - 2024.04
travel agent
Tunisia
2023.03 - 2023.06
call center
Djeddi Call Center
2022.01 - 2023.05
Sales assistant
Barshka Tunisia Mall
2019.01 - 2020.04
Master's degree - French Language
high school diploma 2017
2018.01 - 2024.05